做淘宝 ebay等卖家售后邮件回复范例.docx

1、做淘宝 ebay等卖家售后邮件回复范例d 目录一：产品疑问 1二：未收到货 3三：产品损坏 4四：退款类别 5 未收到货:ben10002000 买家退货：ashwink85fifthacedk这个产品说是defective，可能是什么地方坏了呢 销售：近期订单 as you know it is Christmas peak time, so the delivey maybe a little late than usual.Windows XP： Windows 7： Windows8： HopeMerry Christmas in advance!收货地址：上海市闵行区华漕镇金辉路18

2、88号2号楼1楼电子商务仓12月5号jsk-norton发信息确认jskiplingyoyouwedding wupeiliang一：产品疑问hrsservices2009想要某种颜色，但是该颜色是随机发的Thanks for your message. Sorry Im afraid that we cannot guarantee that we can send the right color you want, as it is almost out of stock and we sent the color randomly. But we will try our best to

3、 send you the right color if there is any in stock.If you have any other questions about the product, please feel free to contact us.Best Regards,Emma买家要invoice，问他要信息Thank you for the message. Yes, we are VAT registered and we can provide invoice. Please send us the details of your company together

4、with your email address, so that we can send you an electric invoice to your email address after you bid the item.Best Regards,Emma/ Customer ServiceInvoice已发The invoice is enclosed in this email, please check. If you have any questions, please feel free to contact us! Hope you can receive the packa

5、ge very soon.If you have any other questions about the product, please feel free to contact us.Best Regards,Emma买家想单买，不可以Thank you for the message. Sorry we dont sell it piece by unit.This item is on sale, and you can see the price is for 10 pieces, which is quite low. Best Regards,Emma/ Customer Se

6、rvice不能通过电话联系Thanks for your message. Im sorry that we are doing the ebay business through 3rd Party Fullfillment company to process our order, so we are not able to get the calls. Hope you can understand.Best Regards,Emma/ Customer Service问货源在哪Thank you for the message. To be honest with you, our s

7、uppliers are from China, but our stock is located in Swidon, UK, so that our items can arrive within 2-7 days to our UK customers and 5-20days to our customers outside of UK.Best Regards,Emma/ Customer Service买家要推迟付款Thanks for your message. Sorry to hear about the paypal problem. No problem we can w

8、ait. And the longest time we can wait is 10days from your bidding time. Hope everything goes well soon.Best Regards,Emma/ Customer ServiceAP repeaterThank you for the message. The management interface is 192.168.1.253 with the user name: admin and password: admin. Hope it can help.Best Regards,Emma/

9、 Customer Service缺货，就这两天寄，让他再等一下就补发I actually always want you receive the package as soon as possible. However, there are too many reasons far out of my control. Since it has been a long time waiting, its unreasonable for me to keep you waiting for any longer. I just called the stock charger to talk

10、 about your issue, who agreed that he can send you a replacement tomorrow. But before sending the new one could you confirm your address, so that we can make sure the item can arrive at the correct place. Looking forward to your favorable reply. Please kindly not leave any neutral/ negative feedback

11、 to us, as we are always seeking to solve any problems in a friendly way.Best Regards,Emma/ Customer Service未收到货，全额退款买家没有说清楚什么原因，要求退货Please can you give me some more details about whats the problem with the product. I will try my best to help you sort out the problem. If you insist on sending it bac

12、k, please return it to our original place买家终于收到货，同意再次付款：Thanks for your message. Wow, its surprising to me too. As we did send it on 19-09-2013, it takes such a long time to finally arrive. However, international delivery can be quite tricky. Its much appreciated that you can pay it back to our payp

13、al account wupeiliang . Thanks very much for contacting us again.Best Regards,颜色缺少Hi xfox33,Thank you for your purchase with us.Really sorry to tell you that the color you want is out of stock now. We only have the some black. Can you accept them?If not,we can full refund to you.Which is OK for you?

14、Hope to hear from you soon.Best Regards, Emma请货完成主动联系买家Thank you for your purchase with us.Really sorry to tell you that the item you bought is out of stock, so we will refund your payment back to your paypal account. Is it OK for you?I am really sorry about it. Hope to hear from you soon.Merry Chri

15、stmas in advance! Best Regards,Emma暂时缺货，一周之内发货Thank you for your purchase with us.Really sorry to tell you that the item you bought is out of stock now, but it will be restocked next week, is it OK for you to wait a little longer? The moment it is in stock, we will send it to you. If you prefer not

16、to wait, we can full refund to you.Hope to hear from you soon.Merry Christmas in advance!Best Regards,EmmaNew Telephone Phone Fax Network RJ11 Cable Line ADSL For the one pin, it is for connecting the telephone cable of 4 pin; With regard to the other 2 pins: one for connecting the telephone wire of

17、 4 pin ，the other for connecting internect cable of 6 pin which connects the internect router. Hope you can understand and it work.二：未收到货清货产品，给买家退款Really Im sorry to hear that you havent received the package up to now. Since it has been such a long time waiting, it is not reasonable for us to keep y

18、ou waiting any longer. To easily solve this problem, I will full refund your payment to you within 24 working hours. Hope it is OK for you.Please kindly understand actually we dont want the item to be lost in the first place! Hope you can understand my situation. If you finally receive the item, it

19、will be much appreciated that you can contact us and send the payment again.Please can you kindly agree not leaving the neutral/negative feedback for us.Again Sorry about the shipping delay problems.Merry Christmas in advance!Best Regards,Emma/Customer Service暂时缺货未发，问对方还远不愿意等I actually always want y

20、ou receive the package as soon as possible. However, there are too many reasons far out of my control. Since it has been a long time waiting, its unreasonable for me to keep you waiting for any longer. I can refund your payment back to your paypal account any time you want. If you want a new one, I

21、can send you replacement ASAP. Either way you want.If you dont want to wait any longer, please contact us, I will refund your payment immediately.Please can you kindly agree not leaving the neutral/negative feedback for us since we will full refund your payment. Merry Christmas in advance!Best Regar

22、ds,Emma/ Customer Service邮局原因导致买家未收到Thanks for your message. I must explain this to you: as weve received quite many emails from our customers who said that they havent received their packages and even left our negative feedbacks. We are quite worried and we called the Royal Mail, finally we get the

23、 reason for the delayed delivery. who told that there was something wrong with their Royal Mail IT, so that the packages werent sent successfully. And they sent them all yesterday. In this way, could you wait for a few more days, lets say 3 or 4 days? I bet the packages must be on the way to you rig

24、ht now. Hope you can understand our situation, as we are always hoping that our customers can receive their packages ASAP.Merry Christmas in advance!Best Regards,Emma/ Customer Service以前早拍过，缺货前两天刚发的Thank you for the message. Before emailing back to you, I just checked the package with the Royal Mail

25、 service, who told us your package is just on the way, and it is supposed to arrive at you in 3 days. Please dont worry too much about the problem, as if you dont receive it within 4 days, please contact us, we will refund your payment back to you immediately. We always want our customers receive th

26、e package asap. Hope you can receive it soon.Please kindly not to leave any negative/neutral feedback for us, as we will refund the payment to you if you dont receive the order.Merry Christmas in advance!Best Regards,Emma/ Customer Service海关延迟主动解释Sorry to bother you again, as I have to send you a me

27、ssage which is quite bad both for you and for us. I got the news for our stock just a moment ago, for your information, our suppliers are from China, and our stock in in UK so that we can send goods to UK customers very quickly. However, due to the slow custom clearance problem, our stock will be de

28、layed till about XX. we will ship the package to you as soon as our new stock arrive. Really sorry about any inconvenience. Again, I know you may lose all your patience in us and tired of waiting, please just send us a message I will refund your payment. Please believe me I didnt expect that would h

29、appen. Please accept my great apologies!Merry Christmas in advance!Best Regards,Emma/ Customer Service很早就拍下，但是近期刚发的，买家第一次来信Thank you for the message. I was just going to send you this message. Because of the Royal Mail IT problems, so we resent your item just yesterday. Could I be greedy for your li

30、ttle more patience, I think the item is on the way to you right now. You know that Swindon is not so far from Warwickshire. Therefore, you may reveive it like 2 or 3 days later. Hope it is OK for you. Thanks very much in advance.Merry Christmas in advance!Best Regards,Emma三：产品损坏发照片确认Could you send i

31、t a picture of the item you received if it is broken? Does it not work from the begnning or a few days after using. Please dont worry about it, as it is under warranty. Im here to solve the problem for you.Looking forward to your reply and photo soon.Merry Christmas in advance!Best Regards,Emma/ Customer Service耳机麦克风出问题，问驱动程序Thank you for the message. Sorry to hear about the problem. Could you try it on another computer with different device driver? Please believe that we neve