季景沁园保洁服务投经典标书.docx

1、季景沁园保洁服务投经典标书季景沁园保洁服务投标书Quotation of the cleaning for jijingqinyuan Building 北京市鑫聚园物业管理有限公司 BJ xinjiyuan Cleaning Company.联系人： Contactor：fanny chang 联系电话： Mobile Phone：日期： 年 月 Date：Jan /一、鑫聚园物业管理公司简介- -3二、营业执照副本复印件-3三、人员培训-4四、现场作业流程及紧急状况解决-8五、清洁作业程序-9六、保洁服务工作原则-20七、现场督导流程描述-20八、与招标方沟通渠道设计- -21九、为承托服

2、务所提供优致服- 22十、报价-22一、北京市鑫聚园物业管理有限公司简介北京市鑫聚园物业管理有限公司是集保安、保洁、园林绿化为一体专业物业管理公司，近年来为创造公司品牌、培养了一大批专业管理人才和技术骨干，在为客户提供服务过程当中获得了业主一致好评。当前，我公司肩负着海淀区百花苑写字楼、国都证券大厦、百力文科技大厦和朝阳区水景花园别墅区、丰台区风格雨林联排别墅区、天鸿集团宝汇苑社区、汇达公寓等项目进行全方位物业、保洁服务管理。自公司成立以来倡导以先进物业管理理念和模式经营，全力专注于写字楼、公寓楼、高档住宅、商务办公楼物业管理和专项保洁服务。公司服务理念是“以人为本，客户至上”，公司服务宗旨：

3、“以质量求发展、以服务争市场、以信誉赢客户”。咱们愿为每一位业主提供最真诚和完美服务，创造高雅和谐办公、生活环境。公司竭诚为业主及客户提供最优质服务，乐意承办具备挑战性物业进行管理，用咱们真心和汗水赢得业主和广大客户信任。北京鑫聚园物业管理有限公司全体员工衷心但愿为您提供优服务，我公司愿真诚与您合伙，给您创造一种良好物业环境。 三、人员培训Training员工培训是公司运作重要环节，没有高素质员工，就不能有高质量保洁服务。为树立公司品牌及公司形象，提高服务质量，因而要造就高素质员工就必要用严格培训来规范和约束。因此，咱们对员工进行公司战略培训，灌输公司远景与将来、公司文化、让员工结识公司、理解

4、将来。对职业道德、仪容仪表、礼节礼貌，专业技术及服务意识等进行一系列原则化培训。从而使被动性服务转变为积极性服务。 Training is the most important tache for corporation operation. Without high diathesis employees，here is no high quality cleaning services. Rigid training brings up high diathesis employees to erect corporation image，to improve service qualit

5、y and execute criterion and obligations. Thus，we train our employees by using corporation strategic training： inbreathe companys future vision，company culture，to know the company，understand the future. We form. a series of standard training on occupation morality，appearance，etiquette and courtesy，sp

6、ecialized technique and service consciousness. Therefore，training changes services from passive to active. 公司还特别对员工进行消防理论及消防实践、防风抗雨等业务培训，使员工能增强应变能力，适应社会及客户规定。Our employees are especially trained in fire protection theories and fire drills，operation training in strong wind and heave rain situation. T

7、hose training will help to reinforce our employees abilities under emergency，and to adapt the society and guests request.第一某些 管理人员培训筹划Training steps 培训环节Training items 培训内容1.Pre-job training 岗前培训2. Post training 岗值培训3. On-the-jobTraining 岗位培训4.Regular training 寻常培训Systematic training on the companys

8、 rules and regulations 公司规章制度系统化培训Study of management theories管理理论学习Training on relevant program documents &guidelines of quality system and quality objectives 质量系统与质量目的有关文献和准则培训Understanding of modern science & knowledge like computer 理解当代化科学和技术如电脑Duties of the posts that trainees hold 培训者有关岗位职责培训T

9、raining on work processes，methods and operation specifications of various cleaning items各种清洁项目工作程序，方式和操作规范培训Correct methods to use machines & equipment，tools and materials 机器设备，工具物品对的使用模式Training on professional skills and practical applications of the posts that trainees hold 培训者本岗位专业技术和实际运作Trainin

10、g on rules of safely operation and knowledge of fire control安全操作和防火知识培训Study of professional skills and technical promotion of the posts that trainees hold学习专业技术知识提高本岗值工作Outline of relevant posts and technical training 掌握有关岗值和技术培训概要Study of relevant laws and regulations 学习有关法律法规Implementing the guid

11、eline of integration theory with practice and carrying out further training of senior technical personnel designated by the company 结合实际开展综合理论概要培训并贯彻由公司任命老技术员工进一步培训。Training steps培训环节 Training items 培训内容1.Self education of employees 员工自我教诲2.Posteducation 岗位教诲3.Posttraining 岗值培训4.Regular training 寻常培

12、训Personnel rules of Beijing Jiarong Cleaning Services Co.，Ltd. 北京鑫聚园物业服务有限公司人事规章Education on professional ethics 专业道德教诲Regulations of Beijing Jiarong cleaning services co.，ltd. On the appearance & manners of employees 北进鑫聚园物业服务有限公司员工礼仪礼貌规定Study of safety & security measures (coordinated by party A)学

13、习安全防卫办法（配合A某些）Study of basic cleaning knowledge 学习基本保洁知识Study of how to use machines，tools and materials 学习如何使用机器，工具和物品Study of safe operation rules and education on the sense of fire control 学习安全操作守则，培养防火意识Study of quality standards 学习质量原则Study of how to clean the glass，maintain the stainless steel

14、 & copper ware and how to maintain and clean the marble，granite and ceramic tiles 学习如何清洁玻璃，保养不锈钢和铜器，并且学习如何清洁和保养大理石，石榴石和瓷砖-Carrying out further training of senior technical personnel designated by the Co. 完毕由公司任命老技术员工进一步培训Part III Maintenance and usage of cleaning equipment 第三某些 维护和使用清洁设备1. Water abs

15、orption machine 吸水机1.Inspect its appearance when getting from the warehouse，such as case，switch，power cable，base and float of the water absorption machine，power on the machine and check its working condition and normal suction pressure. Stop operation right after finding any fault and report to the

16、direct leader in time. 从库房取出时应从外观上检查一番，例如，外壳、开关、电源线、底座及吸水机滑轮、插上电源并检查它工作状况和吸力。一旦发现任何异常及时停止操作，并直接上报主管。2.When moving the machine，dont pull the suction pipe and power cable by hand to avoid breaking. Move the machine forward by pushing the handrail，but pay attention not to press the handrail by force or

17、 sit on the machine，to avoid damaging the base of the machine. 移动机器时候，不要拖拉吸管和电线避免断裂。推动扶手实际气象现移动，但是注意不要大力压扶手或坐在机器上，避免对及气体座导致损伤。3.Check if the power switch and on-off switch of the machine are tuned off before powering on the machine.在通电源前检查电源开关和启动-关闭开关与否关闭。4.Take care of the working voice of machine

18、at all times during water absorption operation. Stop it immediately after hearing beep voice or abnormal noise，and check the operation condition of machine. Remember not to absorb too much water to prevent water from entering into the absorption motor and causing unnecessary loss. 在操作吸水机时随时留意机器声音。听到

19、“哔”声和其她不正常声音时立即停止，并边查机器操作状况。紧记，不要吸入过多水，以免水渗入马达而导致不必要损失。5.In case any fault is found during usage of the machine，dont open it for private repair. Remember to send the machine back to the warehouse timely or ask professional personnel for repair 如果机器在使用过程中发生故障，不要打开她自行修理。及时将它送回库房或请专业人员来维修。四、现场作业流程及紧急状况

20、解决1现场作业流程2特殊紧急状况解决程序2.1目： 为特殊、紧急状况提供程序准则，保证控制过程符合规定规定。2.2职责 发生特殊状况区域领导（现场职务最高者）负责现场策划、指挥，并报告上级重要负责人及有关部门，负责与其他部门协调、调配。2.3工作程序2.3.1现场指挥 （1）现场暂时指挥：当发生特殊紧急状况时，区域领导及时承担现场指挥职能，依照现场状况，布置人员分别告知关于部门和上级领导。 （2）在上一级领导赶到现场后，接替负责指挥，原暂时指挥者负责配合，报告状况，继续参加现场解决工作。 2.3.2现场解决原则 （1）总指挥应组织员工一方面急救伤病人员生命，在保证人员安全状况下，尽量减少财产损

21、失和环境污染。 （2）注意保护现场，除公安、消防、医务、主管领导、在岗人员等，别的人员不得进入现场。 （3）避免擅自接受媒体采访，在未得到上级领导批示前，不得擅自刊登任何声明，避免不必要错误传播。 2.3.3配合事故调查 （1）在公安机关、政府关于部门或上级领导进行事故调查时，关于人员应如实反映事故真实状况，并提供证据。 （2）不要随意散布影响正常调查消息和议论。 （3）不得销毁证据。 2.3.4编制事故报告 （1）由事发现场最高重要领导负责编写事故报告。 （2）报告内容：时间、地点、岗位、有关人员、事故因素、事故过程、导致损失状况、教训、纠正办法。 （3）事故报告应报公司最高领导，由其确认。

22、涉及刑事犯罪，由公安部门解决。 （4）普通性事故，应对所采用纠正办法由主管部门进行特别验证，以证明其的确有效。 （5）保存有关记录和报告。 五、清洁作业程序Cleaning Service Procedures1.Floor waxing 地面打腊1) Tools preparation：准备工具 Floor cleaning machine，water absorption machine，wringer，yellow warning card，black plate，white cloth，wax mop，perching knife，mop，rain boot，door baffle-p

23、late，wax cleaning agent，bottom wax，adhesive tape，warning line，waxing machine，surface wax 洗地机、吸水机、榨水车、黄色告示牌、黑盘、白色布若干、腊拖、小铲刀、地拖、雨鞋、隔板、洗蜡剂、底腊、胶带、维护绳、打蜡机、表层蜡等。2) Procedures：程序 First completely clean the floor. 一方面将地面完全清洁干净。 Blend the wax-cleaning agent with hot clean water (proportioning according to di

24、fferent degree) and spread the mixture on the floor to be cleaned. 将热水与洗蜡剂（依不同限度按不同比例配合）混合并均匀抹在将要清洁地地面上。 After4-5 minutes use the floor-cleaning machine to clean completely and remove the old wax. 45分钟后用洗地机完全清洁地面并去除旧蜡。 Use the water absorption machine to completely absorb spots of old wax remaining

25、on the floor. 用吸水机将地面上残存地旧蜡污点吸除。 Wipe the floor immediately with clean mop. 即刻用干净拖把清洁地面。 Clean once more with clean water，then clean off the floor by water absorption machine and mop. 再用清水清洁一便，然后使用吸水机和拖把将地面请干净。 When the floor becomes dry，pour and amount of bottom wax into the waxing machine，lie the

26、waxing mop flat on the floor and move it left and right at an uniform. see，to spread the bottom wax evenly on the floor. 等地面干后，将一定量底蜡倒入打腊机，在地面上平铺蜡拖并均匀向左向右有序推动将底蜡均匀分部在地面上。 When the bottom wax becomes dry，spread the surface wax and polishing wax on the floor in the same way as mentioned above.等底蜡干了后来，

27、用上述相似底办法在地面上打上表层蜡和抛光蜡。 Fill in the working record and statistic of detergent consumption 填写工作记录，记录清洁剂使用量。3) Precautions：防范： Split the working area by warning card before starting work，to avoid damage caused by entrance of passersby. 用警示牌将工作区域分隔起来，以防过路者闯入导致损伤。 Spread white cloth at the gate and start

28、ing point before dew axing，in order to avoid the wax cleaning agent to damage other areas and cause repeat work. 打腊前将白布铺在大门及清洁起始点，以防洗蜡剂给周边区域带来损伤而导致重复劳动。 Put on rain boot when washing floor，to prevent from slipping down. 清洗地面时穿上雨鞋以防滑倒。 Pay attention to keep the machine-washing speed not too quickly，i

29、n order to avoid residual wax due to roughness of the floor. Wipe the floor with mop as quickly as possible to prevent the dirty wax Resold frication. 注意保持洗地机转速不要太快以免因地面粗糙而导致旧蜡残存。用拖把立即清洁以防脏蜡溶解现象。 Clean the corner and kick board timely. 及时将墙角和墙边清洁干净。 Keep the wax pouring distance short when spreading the second and third time wax. To avoid any dim wax print remaining on the floor.