酒店常用英语对话.docx

1、酒店常用英语对话酒店常用英语对话1、 Good morning/afternoon/evening, sir/madam. 早上/下午/晚上好，先生/女士。2、 Good night. 晚安。3、 Have a good time! 祝您过得愉快！4、 Wish you a most pleasant stay in our hotel. 愿您在我们酒店过得愉快！5、 Im sorry. 对不起，很抱歉。6、 Excuse me. 打扰一下，对不起。7、 Sorry to have kept you waiting. 对不起，让您久等了。8、 Just a moment, please. 请稍

2、等一下。9、 I apologize for this. 我为此道歉。10、 Can I help you. 我能帮您吗？11、 Its very kind of you. 您真客气。12、 Thank you. 谢谢您。13、 You are welcome. 不用谢。14、 I am at your service. 乐意为您效劳。15、 Turn left/right. 往左/右转。16、 This way, please. 请这边走。17、 Its on the second floor. 在二楼。18、 Happy birthday! 生日快乐！ Happy New Year! 新年

3、快乐！ Merry Christmas! 圣诞快乐！19、 May I come in 我可以进来吗？20、 May I know your room number and name 我能知道您的房间号码和姓名吗？总 台基本句型一、预订服务Good morning. This is Room reservation. May I help you 早上好，客房预订处，我能为您做什么？What kind of room would you like to reserve 您想订哪种类型的房间A single room or a double room 要单人间还是双人房间？For which d

4、ates do you want to book the rooms 您想订哪几天的房间呢？What time will you be arriving 您将在何时到达？May I know your name 您能告诉我您的名字吗？How long will you be staying 您将要住多久？Id like to confirm your reservation.我要确认一下您的预订。Ill check the room availability.我查查客房预订情况。You should pay a deposit of US$1000 beforehand .您应预期付1000美

5、元的定金。There is a 10 per cent discount .10%的折扣。二、接待服务What kind of room would you be prefer您要什么样的房间？Have you got a booking您预订了吗？A single room or a double room要单人间还是双人房间？A double room costs 368 Yuan per night . 双人房的房价是每晚368元。Breakfast is also included.早餐也包括在内。May I see your passport 我能看一下您的护照吗？Could you

6、 fill in this form, please 请您填一下这张登记表好吗？This is your room card and room key这是您的房卡和房间钥匙。Could you sign your name, please请您签一下名，好吗？If you leave after 6:00 , youll have to pay the full account.晚上六点以后退房,按全天收费计算.Youll have to register individually, please.请你们分开登记。How would you like to pay , sir , in cash

7、 or by credit card 先生，请问您是用现金付款还是用信用卡付账？I feel terribly sorry . this is the busiest season and all kinds of rooms are fully booked.非常抱歉，这个季节人多，各种房间都订满了。Do you know which unit is responsible for the reception您知道您是由哪个单位负责接待的吗？Could you keep your room key until you check out 请您在住宿期间自己保管钥匙，直到结帐离开。三、收银服务

8、Here is your bill . Its 2000 Yuan in all.这是您的账单。总共2000元。How would you like to pay , sir , in cash or by credit card 先生，请问您是用现金付款还是用信用卡付账？Please check it and sign here.请核对一下，在这里签个字。I will write out a receipt for you .我给您开一张收据。May I check the details for you , please我能为您核对账单上的详细内容吗？Do you have any cha

9、rges for this morning您今天是否挂帐用酒店的服务Well have to charge you $10 extra.我们要向您额外收10美元。 Did you make any phone calls from room, sir先生，您从房间打过电话吗？ Excuse me , sir , but I dont think that will be enough.先生，对不起，我认为钱数不够。I am sorry ,sir ,there has been an error in your bill .Please wait a minute while I correct

10、 it .对不起，先生，您的帐单算错了。请稍候，我马上把它改过来。 Is your baggage down yet, sir Could you check out after your baggage have been brought down, please先生，您的行李拿下来了吗？能请您在行李拿下来后再结帐吗？Sorry , your credit card has been stopped paying . According to the regulations of bank, it must be cancelled.对不起,您的信用卡已经止付。根据银行规定要取消。四、兑换外

11、币The rates of exchange are on the board there .今天的兑换牌价在那里的牌子上。How much would you like to change您要换多少？Its Yuan RMB for one US dollar1美元兑换元人民币。情景对话一、 Check in 1. C : Good afternoon , sir . Welcome to our hotel . May I help you G: Yes. I booked a room one week ago .C: May I have your name please , sir

12、G: John Smith.C: Just a moment , sir . While I look through out list. Yes , We do have a reservation for you , Mr. Smith. A city view single room with bath . Youve paid 2000 Yuan RMB as a deposit . Is that correct G: Thats it .C: Would you please fill in this registration card , sir G: Sure . Here y

13、ou are. I think Ive filled in everything correctly .C: Let me see Name , address, nationality, forwarding address , passport number , signature and date of departure . Oh , here , sir . You forget to fill in the date of departure. May I fill it in for you You are leaving onG: October 24.C: May I see

14、 your passport , please Thank you ,sir. Now everything is in order . And here is your key . Mr. Smith . Your room number is 1107. Its on the 11th floor and your room rate is 500 RMB per night . Here is your key card with all the information on your booking, the hotel services and the hotel rules and

15、 regulations on it. Please make sure that you have it with you all the time. You need to show it when you sign for your meals and drinks in the restaurants and the bars. G: Yes, Ill keep it with care , thank you .C: I hope you enjoy yours stay with us.2. C: Good afternoon, madam. Can I help youG: Go

16、od afternoon, I want a single room, please .C: Have you made a reservationG: No, I havent. C: How long do you want to stayG: Three days.C: Ill see what we have, madam. Oh, yes. I can offer you a room on the eight floor.G: Fine.C: May I see your passportG: Of course. Here you are.C: Thank you. Madam.

17、 Could you fill in this form, pleaseG: Yes. Here it is.C: Thank you, Here is your key. Its Room 808 on the eight floor.G: Thank you very much. Good night.二、 Check out 1. C: Good morning. Can I help youG: Yes. I would like to check out. Could I have my bill. PleaseC: Certainly, sir, May I know your n

18、ame and your room number, please G: Dennis black, Room 1108.C: All right. Here is your bill, Mr. Black. The total is 1800 Yuan.G: The figure seems right.C: How would you like to pay, Mr. Black , in cash or by credit card G: In cash. Here is the money. C: Thank you, Mr. Black . Just a moment, please

19、, Ill write out a receipt for you .2C: Good morning. Can I help you G: Yes, Id like to check out now . C: Can I have your name and room number, please G: John smith, room 1208 . C: May I have your room key, please G: Sure. Here you are. C: Just a moment, please.Mr. Smith . Here is your bill. Would y

20、ou like to check it G: Im sorry . Whats the 20 Yuan for C: Thats for the drinks you ordered from your room . G: I see . C: How would you like to make payment , Mr. Smith G: Id like to pay in cash . C: Thatll be 2180 Yuan . G: Here you are . C: Heres your change and receipt , Mr. Smith , Ill send a b

21、ellman up to get your luggage. G: Thank you . C: You are welcome , Good-bye . 三、 Reservation1. C: Good morning . This is room reservation . May I help you G: Yes , Id like to book a room , please . C: Fine , For which date G: For Oct. 1st . C: For how many nights G: Two nights.C: A single room or a

22、double room G: A double room .C: Could you give me your name , please G: Mr. John Cook . C: May I have your telephone number , please C: What time do you expect to arrive , sir G: At about .C: Fine , Mr. Jone Cook , a double room for Oct .1st and 2nd .G: That is right . Good-bye .C: Good-bye and we

23、are looking forward to seeing you .2. C: Good morning . Room reservation . Can I help you G: Id like to make a reservation .C: When for G: For Sept .9th .C: For how long G: About a week .C: Could you hold the line , please Ill check.Thank you for waiting , sir . Im afraid our hotel is fully booked o

24、n those days .G: Thats all right .C: Were very sorry , sir . We hope you understand .礼 宾 部基本句型May I take your luggage for you我来帮您拿行李，好吗？Just a moment ,please . Ill bring a luggage cart.请稍等一下，我去推一辆行李车来。Dont worry , sir . Your luggage will be sent up at once .先生，别担心，您的行李很快就会送上去的。When you check out , p

25、lease call number 32 and well help you with your luggage immediately.如果您要离店，请打电话32，我们会马上帮您运送行李的。How many pieces of luggage do you have请问您有几件行李？Two suitcases and one bag . Is that right两只箱子和一个包，对吗？Ill show you to the Front Desk. This way please.让我带您去总台，请走这边。Is there anything valuable or breakable in

26、your bag您包里有贵重或易碎物品吗？May I have your room key , please.请把您房间的钥匙给我好吗？Most taxi drivers do not speak English . It is helpful if you have your destination written in Chinese.大多数出租车司机都不会英语，把您要去的目的地用中文写下来，会给您不少帮助。When you return to the hotel, please show this hotel card to the taxi driver.当您要返回酒店时，请向出租车司

27、机出示一下酒店名片。According to regulation, we dont accept food , combustible , valuable and breakable objects.根据规定，食品、易燃品、贵重物品和易碎品都不给予保管。Is this the correct number of bags您的行李数目对吗？ 情景对话1、 Bellmans serviceB: Good afternoon ,sir . Welcome to our hotel .G : Thank you .B : How many pieces of luggage do you have

28、 G : Just these three . B : Two suitcases and one bag . Is that right G : Yes , thats all .B : Ill show you to the front desk . This way please , I will put your bags by the post over there . G : I see , thanks .B : Another bellman will show you to your room when you have finished checking in .G : O

29、k , fine . B : Please enjoy your stay . 2、 Introducing hotels servicesBm : Good afternoon , sir and madam . Im the bellman. & Mrs bellow : Good afternoon.Bm : Very glad to have you here . Let me carry your baggage . This way , please .(They are going to the elevator entrance)B: Could you tell us som

30、ething about your hotels servicesBm: Certainly , sir . Ours is a first-rate hotel and chosen as the favorite place to stay by VIPs , official guests and businessmen from many countries . There are over 173 rooms of international standard , all spacious and airy . There are one Chinese restaurants, a

31、 deluxe Westernstyle restaurant, large and small banquet halls .M : How about other services Bm : Also available are a beauty salon , a swimming pool and tennis. (Now they are at the elevator entrance)Here we are . Please take this elevator to the 9th floor . The floor attendant will meet you there and show you to room 908. Ill take the baggage elevator and get your baggage up to your room .B : Thank you . See you then .3、 On the way to