第5章 运作管理.docx

第5章 运作管理.docx

《第5章 运作管理.docx》由会员分享，可在线阅读，更多相关《第5章 运作管理.docx（28页珍藏版）》请在冰豆网上搜索。

第5章运作管理

CHAPTER5:

PROCESSSTRATEGY

TRUE/FALSE

1.Dell'sapproachtopersonalcomputermanufacturingistouseaproductfocus,whichgivesthecompanyitslow-costcompetitiveadvantage.

False（Globalcompanyprofile,easy）

2.Afirm'sprocessstrategyisitsapproachtotransformingresourcesintogoodsandservices.

True（Introduction,easy）

3.Intermittentprocessesareorganizedaroundprocesses.

True（Fourprocessstrategies,easy）

4.Inprocess-focusedfacilities,equipmentutilizationislow.

True（Fourprocessstrategies,moderate）

5.Thetypicalfull-servicerestaurantusesaproduct-focusedprocess.

False（Fourprocessstrategies,moderate）

6.Harley-Davidson,becauseithassomanypossiblecombinationsofproducts,utilizestheprocessstrategyofmasscustomization.

False（Fourprocessstrategies,moderate）

7.Flexibilityisimportantinrepetitivefocusplantsandproductfocusplants.

True（Fourprocessstrategies,moderate）

8.Theassemblylineisaclassicexampleofarepetitiveprocess.

True（Fourprocessstrategies,easy）

9.Oneessentialingredientofmasscustomizationismodulardesign.

True（Fourprocessstrategies,moderate）

10.Thetoolthatcalculateswhichprocesshasthelowestcostatanyspecifiedproductionvolumeisacrossoverchart.

True（Fourprocessstrategies,moderate）

11.Thetermfocusedprocessesreferstothequestforincreasedefficiency,whetheringoodsorservices,thatresultsfromspecialization.

True（Fourprocessstrategies,moderate）

12.Serviceblueprintingisaprocessanalysistechniquethatfocusesonthecustomerandtheprovider'sinteractionwiththecustomer.

True（Processanalysisanddesign,moderate）

13.ValueStreamMappingistheanalysisofwherevalueisaddedintheproductionprocesswithinafacility.

False（Processanalysisanddesign,moderate）

14.Aprocessmapwiththeadditionofatimeaxisbecomesaprocesschart.

False（Processanalysisanddesign,moderate）

15.Time-functionmappingisaflowdiagramwithtimeaddedtothehorizontalaxis.

True（Processanalysisanddesign,moderate）

16.Processmapsusedistance,butnottime,toshowthemovementofmaterial,product,orpeoplethroughaprocess.

False（Processanalysisanddesign,moderate）

17.Professionalservicestypicallyrequirelowlevelsoflaborintensity.

False（Serviceprocessdesign,moderate）

18.Anexampleofthepostponementstrategyforimprovingserviceproductivityishavingthecustomerwaituntilyouhavesufficienttimetoservethecustomer.

False（Serviceprocessdesign,moderate）

19.Processcontrolistheuseofinformationtechnologytomonitorandcontrolaphysicalprocess.

True（Productiontechnology,easy）

20.Oneuseofcamera-and-computer-basedvisionsystemsistoreplacehumansdoingtediousanderror-pronevisualinspectionactivities.

True（Productiontechnology,easy）

21.Automatedstorageandretrievalsystemsarecommonlyusedindistributionfacilitiesofretailers.

True（Productiontechnology,moderate）

22.Flexiblemanufacturingsystems,becauseofeasilychangedcontrolprograms,areabletoperformsuchtasksasmanufacturingone-of-a-kindpartseconomically.

True（Productiontechnology,moderate）

23.Productiontechnologyhashadamajorimpactonservices,butasyettherehasbeenlittlereductioninservicelaborrequirements.

False（Technologyinservices,moderate）

24.OpticalcheckoutscannersandATMsareexamplesoftechnology'simpactonservices.

True（Technologyinservices,moderate）

25.Successfulprocessredesignfocusesondepartmentalareaswheresmall,continuousimprovementscanbemade.

False（Processredesign,moderate）

26.Processescanbeenvironmentallyfriendlyandsociallyresponsiblewhilestillcontributingtoprofitablestrategies.

True（Ethicsandenvironmentallyfriendlyprocesses,easy）

27.Inselectingnewequipmentandtechnology,decision-makerslookforflexibility—theabilitytorespondwithlittlepenaltyintime,cost,orcustomervalue.

True（Selectionofequipmentandtechnology,moderate）

MULTIPLECHOICE

28.WhichofthefollowingstatementsregardingDellComputerisfalse?

a.Dellisapractitionerofthemasscustomizationprocess.

b.Dellbuildsitscomputersoverseasinordertogainalow-costadvantage.

c.Dellkeepsverylittleinventoryoffinishedgoods.

d.Dellutilizesaglobalsupplychain,butassemblesitscomputersintheU.S.

e.Dell'sresearchfocusesonmanufacturingissues,notcomputerpartdesign.

b（Globalcompanyprofile,moderate）

29.Anorganization'sprocessstrategy

a.willhavelong-runimpactonefficiencyandflexibilityofproduction

b.isthesameasitstransformationstrategy

c.mustmeetvariousconstraints,includingcost

d.isconcernedwithhowresourcesaretransformedintogoodsandservices

e.Alloftheabovearetrue.

e（Introduction,moderate）

30.Ajobshopisanexampleofa（n）

a.repetitiveprocess

b.continuousprocess

c.lineprocess

d.intermittentprocess

e.specializedprocess

d（Fourprocessstrategies,moderate）

31.Threetypesofprocessesare

a.goods,services,andhybrids

b.manual,automated,andservice

c.processfocus,repetitivefocus,andproductfocus

d.modular,continuous,andtechnological

e.input,transformation,andoutput

c（Fourprocessstrategies,moderate）

32.Whichofthefollowingindustriesislikelytohavelowequipmentutilization?

a.automanufacturing

b.commercialbaking

c.televisionmanufacturing

d.chemicalprocessing

e.restaurants

e（Fourprocessstrategies,moderate）

33.Aproduct-focusedprocessiscommonlyusedtoproduce

a.high-volume,high-varietyproducts

b.low-volume,high-varietyproducts

c.high-volume,low-varietyproducts

d.low-varietyproductsateitherhigh-orlow-volume

e.high-volumeproductsofeitherhigh-orlow-variety

c（Fourprocessstrategies,moderate）

34.Whichoneofthefollowingproductsismostlikelymadeinajobshopenvironment?

a.adailynewspaper

b.paperforms

c.televisionsets

d.cigarettes

e.cannedvegetables

b（Fourprocessstrategies,moderate）

35.Whichofthefollowingproductsislikelytobeassembledonarepetitiveprocessline?

a.automobiles

b.personalcomputers

c.dishwashers

d.televisionsets

e.alloftheabove

e（Fourprocessstrategies,moderate）

36.Anassemblylineisanexampleofa

a.product-focusedprocess

b.process-focusedprocess

c.repetitiveprocess

d.lineprocess

e.specializedprocess

c（Fourprocessstrategies,moderate）

37.StandardRegister

a.hasdozensofU.S.plantsinitsFormsDivision

b.groupspeopleandmachinesintodepartmentsthatperformspecificactivities

c.utilizesaproductstrategytokeepproductionvolumehigh

d.obtainsitslow-costadvantagebynotspendingmoneyonCADsystems

e.obtainsitslow-costadvantagebyspecializinginarelativelysmallnumberofproducts

b（Fourprocessstrategies,moderate）

38.Whichofthefollowingtransformationsgenerallyhasthehighestequipmentutilization?

a.process-focusedprocess

b.repetitiveprocess

c.product-focusedprocess

d.specializedprocess

e.modularprocess

c（Fourprocessstrategies,moderate）

39.HarleyDavidson

a.utilizesjobshopstomakeeachofitsmodules

b.usesproductfocusedmanufacturing

c.usesalargenumberofmodulestobuildasmallnumberofdifferentbikes

d.usesworkcellstofeeditsassemblyline

e.Alloftheabovearetrue.

d（Fourprocessstrategies,moderate）

40.Whichofthefollowingisfalseregardingrepetitiveprocesses?

a.Theyusemodules.

b.Theyalloweasyswitchingfromoneproducttotheother.

c.Theyaretheclassicassemblylines.

d.Theyhavemorestructureandlessflexibilitythanajobshoplayout.

e.Theyincludetheassemblyofbasicallyallautomobiles.

b（Fourprocessstrategies,moderate）

41.Whendonecorrectly,masscustomization

a.increasespressureonsupplychainperformance

b.helpseliminatetheguessworkthatcomeswithsalesforecasting

c.drivesdowninventories

d.increasespressureonscheduling

e.alloftheabove

e（Fourprocessstrategies,moderate）

42.Whichofthefollowingphrasesbestdescribesproductfocus?

a.lowvolume,highvariety

b.finishedgoodsareusuallymadetoorder

c.processesaredesignedtoperformawidevarietyofactivities

d.highfixedcosts,lowvariablecosts

e.rawmaterialinventoriesarelowrelativetothevalueoftheproduct

d（Fourprocessstrategies,difficult）

43.Whichofthefollowingphrasesbestdescribesprocessfocus?

a.lowvolume,highvariety

b.finishedgoodsareusuallymadetoaforecastandstored

c.operatorsaremodestlyskilled

d.highfixedcosts,lowvariablecosts

e.rawmaterialinventoriesarehighrelativetothevalueoftheproduct

a（Fourprocessstrategies,difficult）

44.Whichofthefollowingcharacteristicsbestdescribesrepetitivefocus?

a.Itusessophisticatedschedulingtoaccommodatecustomorders.

b.Itsoutputisastandardizedproductproducedfrommodules.

c.Itistooexpensivewhenvolumesareloworflexibilityisrequired.

d.Itiswidelyusedforthemanufactureofsteel.

e.Itscostsareoftenknownonlyafterajobisdone.

b（Fourprocessstrategies,difficult）

45.Utilizationinprocess-orientedfacilitiesisfrequentlylowbecause

a.thepostponementstrategyforimprovingserviceproductivityisbeingused

b.schedulinginprocess-orientedfacilitiesisnotverycomplex

c.withhighfixedcosts,utilizationisnotveryimportant

d.excesscapacityforpeakdemandsisdesirable

e.lowrawmaterialinventoriescausemachinestobeidled

d（Fourprocessstrategies,moderate）

46.Aquasi-customproduct

a.ge