英文投诉信表达及例文.docx

英文投诉信表达及例文.docx

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英文投诉信表达及例文

DearSirorMadam,

Iamwritingtoexpress/airdissatisfaction/disappointment/concernregardingaccommodation.Iwouldprefertomoveintoasingleroomnextsemester,asIfindthepresentsharingarrangementinconvenient.

Imustexplainthatthereasonformydissatisfactionismyroommate’sinconsideratebehavior.Foronething,hisfriendsareconstantlyvisitinghim;foranother,heregularlyholdsnoisyparties.

Tosolvethisdifficulty/surmountthisdifficulty/improvethissituation/crackthishardnut,Ihopetodrawtheattentionoftheauthoritiesconcerned.Iamsureyouwillagreethattheonlysolutionformeistomoveintoaroomofmyown.Therefore,Iwouldbegratefulifyoucouldfindasingleroomforme,preferablynotinthesamebuildingbutasneartothecollegecampusaspossible.

Yourssincerely,

LiMing

　　DearSir，

　　Iamhappythattherefrigeratorweorderedlastweekhasarrivedontime.Butitisagreatpitythatwefindthereissomethingwrongwiththerefrigerationfacilities.

　　Afterweuseditforseveraldays.wefoundthatfoodstoredintherefrigeratingcompartmentturnedbadquickly.Whenwefinallydecidedtotakethetemperatureinit，weweresurprisedtofinditwasaround15℃，farfromthestandardtemperturerangefrom0℃to9℃。

　　Thisproblemhasaffectedournormallife.Wouldyoupleaseletmeknowwhetherornotyoucansendarepairmanassoonaspossible？

Ihopethatmyproblemwillgetyourkindconsideration.

　　Yoursfaithfully，

　　LiMing

　　DearSir,

　　Iamwritingtoletyouknowthedeplorableattitudeofoneofyourstaffmember.Ireceivedmynotebookforonemonthfromyourcomputerandthoughtthereweresomeproblems:

thescreenisalwaysblackwhenIdonothing.

　　However,whenIcalledyourComplaintsDepartment,thegirlwhoansweredmyphonewasveryrude.Foronethingsheinterruptedmecontinually,foranothersheevensaidthatthefaultwasmyown.Needlesstosay,suchawayofdealingwithcustomersisunacceptable.

　　Iwouldliketosuggestthatthegirlinquestionshouldbedisciplined,andinstructedontheproperwaytodealwithclients.AndIhopeshecanmakeformalapologytome.

　　Anearlyresponsewillbeappreciated.

　　Sincerelyyours,

　　ben

　亲爱的先生：

　　我写这封信是为了让你知道你们一个员工的服务态度。

我收到你们上个月的话费单后发现有些计算错误，我觉得我被多收了两个国际长途费用。

　　但当我打电话询问客服部门时，接电话的女孩态度非常粗鲁。

一方面她总是打断我的话，另一方面她甚至说错误在我。

这样对待客户的态度实在让人难以接受。

　　我建议对这个女孩进行惩罚，另外告诉该如何对待客户。

我希望她能向我正式道歉。

　　请早日回复。

　　真挚的：

堂娜

3.必背经典范文

　　DearSirorMadam，

　　IamwritingtoinformyouthatIwishtomoveintoanewroomnextsemester.Iwouldliketohaveasingleroom，becauseIfindthepresentsharingarrangementinconvenient.

　　Iamdissatisfiedwithmypresentroommatebecauseofhisinconsideratebehavior.Foronething，hisfriendsareconstantlyvisitinghim；foranother，heregularlymakescallsatnight.Inaddition，heoftenusesmythingswithoutaskingformypermission.Undersuchcircumstances，Ifinditdifficulttoconcentrateonmystudies，andIamfallingbehindinmyassignments.

　　Ibelieveyouwillagreethattheonlysolutionisformetomoveintoaroomofmyown，whereIwillbefreefromthesekindsofdistractions.Iwouldbeverygratefulifyoucouldarrangeasingleroomforme，preferablynotinthesamebuilding.

　　Sincerelyyours，

　　TomWilliams

　　亲爱的女士或先生：

　　我写信来是告诉您下学期我想搬到一个新房间。

我想要一个单独房间，因为我觉得现在这样合住非常不方便。

　　我之所以对我现在的室友不满是因为他毫不顾及他人的行为。

一方面，他老是有朋友来访；另一方面，他夜里经常打电话。

另外，他经常不经过我允许就用我的东西。

在这种情况下，我很难专心学习，现在我的成绩已经下降了。

　　我相信您肯定同意惟一的解决办法就是我搬到单独的房间，那样就没有什么干扰了。

如果您能帮我安排一个单独的房间，最好不要在目前这个楼里，我将万分感谢。

　　您真挚的：

汤姆·威廉姆

DearManager,

IventuretowritetocomplainaboutthequalityofthedigitalcameraIboughtlastFridayatyourstore.Duringthefivedaysthecamerahasbeeninmypossession,problemshaveemergedoneafteranother.Foronething,thescreenisalwaysblack,makingthecameranodifferentfromatraditionalone.Foranother,thebatteryisdistressingasitsupportsthecamera’soperationforonlytwohours.Therefore,Iwishtoexchangeitforanothercameraordeclarearefund.Iwillappreciateitifmyproblemreceivesdueattention.

Yours,

LiMing

尊敬的经理：

我冒昧给你写这封信，投诉我上周五在您商店里购买的数码相机的质量问题。

购买至今的五天中，各种问题一个接一个地出现。

一方面，相继屏幕总是黑屏，我们使用起来仿佛和传统相机没有区别。

另一方面，电池的状况也不尽人意，只能支持相机工作两个小时。

因此，我希望可以换一个相机，否则我要求退款。

我希望这个问题能够得到足够的重视。

谨上，

李明

DearSir,

Iamwritingtoyouaboutamostunhappyexperience.LastTuesdaymorning,wetookalongroutebusofyourcompanyfromDukoutoLijiang.ThebuswasscheduledtoarriveinLijiangat7oclockintheevening,butitstoppedmidwayat4p.m.formechanicalproblems.Thedriverandtheticketsellercouldneithersolvetheproblembythemselvesnorseekhelpfromothers.

Wherewestoppedwasnowherenearavillage.Upuntil8oclock,anotherbusfinallycarriedustoashabbyruralmotel.Wehadtopayforouraccommodation.Theroomwastoosmallandthequiltwassodirty.Tooursurprise,whenwejustmanagedtosleepataround2a.m.,thedrivercametowakeusup—thebushadbeenfixed!

Isuggestthatyoulookintothismatterimmediatelyanddealwithitquicklyandproperly.

Lookingforwardtoyourreply.

Yours,

LiMing

 ComplaintLetter

complainagainstsb.aboutsth.

dissatisfactionwith不满于......

putupwith/bear/tolerate忍受

awful糟糕的

poorservice糟糕的服务

inconceivable不可思议的

outofone’sexpectation令某人大失所望

lookinto/investigate调查

incident/matter事件

sanitarysituation卫生条件

badmanners不礼貌

disturbance干扰

nuisance麻烦事

remedy补救

solve解决

recurrence再次发生

1）Iamwritingtoyoutocomplainabout...

2）Iamwritingtoexpressmydissatisfactionwith...

3）TherearesomeproblemswiththeflatthatIwishtobringtoattention.Foronething,thereis…Foranother,...

4）Icanhardlybear/tolerate/putupwithitanymore.

5）Ihopethattheauthoritiesconcernedwillconsidermysuggestionsandimprovethesituationasbestastheycan.

6）Isincerelyhopethatitwillreviewitsmanagementsystem,withtheviewtoproviding,betterservicetothepublic.

7）Wetrustthatyouwillnowconsiderthismatterseriouslyandmakeanefforttopreventtherecurrenceofthiskind.

8）Wewillappreciateyourwillingnesstomakeupfortheloss.

结构要点投诉信是对产品或服务表示不满的信件，一般分三个部分：

　　1.提出投诉内容；　2.说明具体情况；　3.提出解决办法。

　　Supposeyouboughtawoolenscarf（围巾）bymailorderbutlaterfoundaholeinit.Writealetterofcomplainttodescribethatmatterandrequiresettlement.Donotsignyourownnameattheendofyourletter,using“LiMing”instead.

　　Towhomitmayconcern,

　　ThewoolenscarfIboughtbymailorderfromyourcompanyarrivedontimethedaybeforeyesterday.ButwhenIcheckedit,Ifoundaholeinthemiddle.IwasastonishedbecausetheholewasobviousandIdidnotthinkyoushouldneglectthisdeficiencywhenyoudeliveredit.Ihavedialedyourservicenumberforseveraltimesanditwasalwaysbusy.

　　Nowthisproblemkeepsworryingme.Canyouchangeanewoneformeassoonaspossible?

HowshallIsendthisscarfbacktoyou?

Thanksforyourconsideration.

　　Iamlookingforwardtoyourearlyreply.

　　Yoursfaithfully,

　　LiMing

语言注意点投诉信应重点表明投诉的原因，叙事应客观、准确、简洁。

最后提出的解决方法应切实可行。

在表达自己的不满时，语言要把握分寸，不失风度。

　　Writealettertocomplainaboutanunhappyexperienceinabout100wordstodescribethematterandaskforthemistaketobecorrected.Donotsignyourownnameattheendofyourletter,using“LiMing”instead.

　　DearSir,

　　Iamwritingtoyouaboutamostunhappyexperience.LastTuesdaymorning,wetookalongroutebusofyourcompanyfromDukoutoLijiang.ThebuswasscheduledtoarriveinLijiangat7o’clockintheevening,butitstoppedmidwayatfourp.m.formechanicalproblems.Thedriverandtheticketsellercouldneithersolvetheproblembythemselvesnorseekhelpfromothers.

　　Wherewestoppedwasnowherenearavillage.Upuntil8o’clock,anotherbusfinallycarriedustoashabbyruralmotel.Wehadtopayforouraccommodation.Theroomwastoosmallandthequiltwassodirty.Tooursurprise,whenwejustmanagedtosleepataround2a.m.,thedrivercametowakeusup—thebushadbeenfixed!

　　Isuggestthatyoulookintothismatterimmediatelyanddealwithitquicklyandproperly.

　　Lookingforwardtoyourreply.

　　Yours,

　　LiMing

［Directions］:

Supposethatyouorderedarefrigeratorbutlaterfoundaworryingproblem.Writealetterofcomplainttodescribethematterandrequiresettlement,Donotsignyourownnameattheendofyourletter,using“LiMing”instead.

DearSir,

Iamhappythattherefrigeratorweorderedlastweekhasarrivedontime.Butitisagreatpitythatwefindthereissomethingwrongwiththerefrigerationfacilities.

Afterweuseditforseveraldays.wefoundthatfoodstoredintherefrigeratingcompartmentturnedbadquickly.Whenwefinallydecidedtotakethetemperatureinit,weweresurprisedtofinditwasaround15℃,farfromthestandardtemperturerangefrom0℃to9℃.

Thisproblemhasaffectedournormallife.Wouldyoupleaseletmeknowwhetherornotyoucansendarepairmanassoonaspossible?

Ihopethatmyproblemwillgetyourkindconsideration.

Yoursfaithfully,

LiMing

这封投诉信可以说写得非常好，结构很清晰，第一段首先肯定对方按时送货上门的做法，随后简述冰箱出了问题。

第二段说明具体问题，第三段提出要求。

DearSir:

WithreferencetoourorderNo.W98,the120computersetssuppliestotheaboveorderweredeliveredthedaybeforeyesterday,butweregretthat20setswerebadlydamaged.

Thepackagescontainingthecomputersetsappearedtobeingoodconditionandweacceptedandsignedforthemwithoutquestion.Weunpackedthecomputersetswithcareandcanonlyassumethatdamagemustbeduetocarelesshandlingatsomestagepriortopacking.

Weshallbegladifyouwillreplaceall20setsassoonaspossible.Meanwhile,wehaveputthedamagedcomputerset