外贸客服邮件回复模板很详细的.docx

外贸客服邮件回复模板很详细的.docx

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外贸客服邮件回复模板很详细的

外贸客服邮件回复模板很详细的（总8页）

西联信息：

FIRST NAME:

 jiande     LAST NAME:

  tangpost code :

 351100address :

 putian city , fujian province , china 

WelcometoPayPalcomplaintcenter,ifyouhaveanyquestionsonthemerchant'sproductsorservices,pleasecontactusat

Wewillhelpyoucontactwiththemerchantandsolvetheproblemforyouintime.

RP-Kerrie-英文风险9:

11:

31网上银行交易的截图（需要包括金额，付款时间，扣款公司）信用卡扫描件（照片）（需要包括持卡人姓名，信用卡前四位和后四位号码）持卡人身份证（风险不大可以驾照，但必须是持卡人本人的）

客户想要换货，退货：

sosorry,

ifweshippedthecorrectorderyoucannotreturn.

canwerefund20dollarsascompensationIhopeyoucanunderstand,thankyou.

退款：

okay.wewillrefundin24hours.pleasecheck.thankyou.

Thankyouforwillrefundin24hours.pleasecheck.

还没付款：

sosorry,wecannotfindit.maybethepaymentdeclinedoritisstillpending.pleasecheck.thankyou.

要订单号：

Pleasetellustheordernumberorcorrectemailaddressyouleftontheorderthenwecancheckit.thankyou.

跟踪号没更新的：

Sosorryfortheinconvenience.Thereareplentyorderseveryday.Shippingspeeditalittlebitslow.wecontactedtheshippingcompanyalready.Theywillupdatetheshippinginfo.Pleasewaittwodaysmore.Thankyouforyourpatience.

sosorryaboutit.

wecontactedtheshippingcompanyalready.theywillmakethedeliveryfaster.pleasewait.thankyou.

多收手续费：

sosorryfortheinconvenience.theextrapaymentishandlingfee.itistookbyourbank.Ihopeyoucanunderstand.thankyou.

1.AreyourproductsauthenticornotWhyaretheysocheap（正品便宜）

Authenticproducts

Hey,

Thisislegitsite.

Alltheproductsare100%authenticandwithoriginaltags.welcometoourwebsiteandbuyanythingyoulike.Weareworldwideproductssupplierandourproductsarehighlypraisedbyourcustomers.Therearestocksfromourownfactory,notaxandnoshippingcost.Thatiswhythepriceissocheap.

Wehaveplentyorderseveryday.Youcantrustusandplacetheorderonoursitefreely.Weguaranteecustomersprivacyalso.Don'tworryanyonewillgetyourinfo.

Thankyou.

单子确认

Sosorryforthedelayconfirmation.Wereceivedthepaymentofyourorderalready.Wewillcheckandshipyoutheorderasap.Thenourcustomerservicewillemailyouthetrackingnumber.Thedeliverytimeis5to7daystoyourwait.Thankyou.

客户未收到退款

sosorryfortheinconvenience.weappliedyour refundtocreditcardcompanyrefundprocessingtimeis7to20days.soitmaytakeafewdaysforyoutoreceivetherefund.pleasewait.thankyou.

贝宝发线下

Okay.WewillemailyouthePaypalpaymentinvoice.Pleasecheckyouremail.Thenyoucanpaydirectlyviayourpaypalaccount.thankyou.

不想给退货

Couldyoutelluswhyyouwanttoreturntheorderthankyou.Greetings,

sosorryaboutit.ifweshippedthecorrectorderyoucannotreturn.Theshippingcostisratherhighhere.Wespentalotonthecost.

canwerefund30dollarsascompensationIhopeyoucanunderstand.Thankyou.

换货付运费

Ifyouwanttoexchangetheorderyouneedtopay50dollarsshippingcost.THESHIPPINGCOSTISRATHERHIGHHERE.IHOPEYOUCANUNDERSTAND.THANKYOU.

定做很久还没发货

Iwilltalktoourshippingdepartmentandmakeitfaster.pleasewait.thankyou.

不能用贝宝建议西联

hey,

sosorrythattheorderamountisbig.wecannotsendyoupaypalinvoice.doyouliketopaybywesternunionifyoupaybywesternunionyoucanget20%you.

叫客户取消争议

Hey,

Couldyoutelluswhyyoufilethedisputeonpaypal

pleasecancelthedisputethenwecanrefundimmediately,orelsewecannotrefund.ittakeslongtimeforyoutogettherefund.

未付款催款邮件

ordernumber:

Greetings,

Thankyoufororderingonourwebsitesorrytoinformyouthatthepaymentdeclined,andwehave３paymentmethodsforyoutofinishyourorder.

thepaymenttousviaWesternUnion.Afteryoudonethepayment,pleasesendusMTCN,（MoneyTransferControlNumber,with10numbers）,shippingaddress,Tel.numberandcountry.Paybywesternunionyoucanget20%discount.Forexample:

Ifyouroriginalpriceis100dollars,youpaybywesternunionyouonlyneedtopay80youwanttopaybyWesternUnion,plse-mailusandthenwewillsendyouinformationabouttheWesternUnion

payment.Ifyouwanttopaybypaypal,pleaseaskustosendyouthepaypalmoneyjustcheckyouremailandpaydirectlyviayourpaypalaccount.

gothroughoursiteandreorder,youcanpaybyvisacard,afteryoudonethepaymentyoucanemailustheordernumber.

Thankyou.

快递订单号OrderNumber:

Greetings,

Thanksforyourorder.

Weshippedtheorderalready.Thetrackingnumberofyourorderis:

Youcantracktheorderator

shippingcompanyalwaysupdatestheshippinginfotwodayslaterafterweshippedtheorder.Thedeliverytimeis5to7daystoyourdoor.Pleasewait.

2.Whataboutthedeliverytimeandmethod（发货时间，查询方式）

Thedeliverytimealwaystake5-7businessdaystoarriveatyourdoor.Weshiptheorderin24hours.Youcantrackyourordervia:

or

3.调货还没发货客户确认订单

sosorryforthedelayconfirmation.

wedosomeadjustmentwiththefactory.

theshippingdepartmentsaidtheywillshipyoutheordertomorrow.afterweshippedtheorderourcustomerservicewillemailyouthetrackingnumber.pleasewait.thankyou.

4询问订单号（客人要求给电话的情况）

Greetings,

Thankyouforyouremail.

CouldyoutellusyourordernumberThenwecanchecktheorderandemailyouthedetails.Ifyouhaveanyquestion,plscontactusatanytimeifyoulike:

ourte.No:

60

Thankyou.

CustomerServiceDepartment

5询问订单号（一般情况）

Greetings,

Thankyouforyouremail.

Pleasesendustheordernumber,thenwecancheckforyouandgiveyoufeedbackASAP

Ifyouneedanyhelp,plscontactus.

Customerservicedepartment.

6要求退货以及折扣协议过程

1）退货（首次回复问理由给15-25%折扣）

Hey,

Couldyoutellluswhyyouwanttoreturntheorder

Youcanreturntheshoes,buttheshippingcostisveryexpensiveandtherefundproceduretakesalongtimearound15-30days.

Ifpossible,wegiveyou$20asthecompensation,andyoucankeeptheitems.,

youcansaveshippingfeeabout60dollarstoo.

Thankyou.

CustomerServiceDepartment

退货（首次承认货品不正给15-25%折扣）

Greetings,

Sosorryfortheproblem,becauseoursuppliertellustheproductsarealloriginal.

Butthereisproblemnow,youcansendtheitemback,buttheshippingcostistoohighandtherefundprocedurewilltakealongtime,

Ifpossible,wecanrefund$30andyoucankeeptheitems,

youcansaveshippingfeeabout60dollarstoo.

Thanksandbestregards

）折扣（再次要求退款给20-30%左右）

Hey,

Thankyouforyouremail.

Howaboutrefund30%ofthepaymentAndyoucankeeptheitems.

youcansavethehighshippingfeealso.

Plsconsideritagain.

Thankyou.

）退款（最后协议成功退款，不行在给出退货地址时还可以再次出折扣在30%-40%）

Greetings,

Thankyouforyouremail.

Wewillrefundyouin24hours,plscheckitin2-4weeks

Plswaitpatiently!

Thankyou.

）退货地址

Greetings,

Plssendtheitembackto:

ReceiverName:

JiandeTang

Address:

BBuilding2,XiuShuiHuaTing,LiChengDistrict,Putiancity,FuJianProvice,China

Postcode:

351100Tel:

NOTE：

Insidethepackageboxpleasewriteyourordernumber,name,andwhatreasonforreturn,refundorexchange.

Andplswritedownthetrackingnumberofreturning,thenplsemailusthetrackingnumberandwebsite.

Whenwereceiveitwewillrefundtoyou.

Butifyoukeeptheitemsyouwillget30%paymentrefund,andwewillrefundtoyouasap,

ifyoureturntheproducts,theshippingcostistoohigh,andtheprocedurewilltakealongtime.Plsthinkingitover.

Thankyou.

客人下单成功通知

Dear friend,

Thank you for your order.

Wearegreat to inform that your transaction is successful. 

The order number is :

****************

We will shipyoutheorderin24hoursandyouwillreceivetheparcelaround5days.

Afterweshipyoutheorderourcustomerservicewillemailyouthetracking you have any questions contactus.

Thankyou.

CustomerServiceCenter

9付款未完成（催款邮件）

Greetings,

Thankyoufororderingonourwebsite:

sorrytoinformyouthatthepaymentdeclined,andwehave３paymentmethodsforyoutofinishyourorder.

SendthepaymenttousviaWesternUnion.Afteryoudonethepayment,pleasesendusMTCN,（MoneyTransferControlNumber,with10numbers）,shippingaddress,tel.numberandcountry.

Belowisourwesternunioninfo（get20%discount）

Firstname:

JianDe

Lastname:

Tang

Address:

shanghaichina

ZipCode:

201100

Forexample:

Ifyouroriginalpriceis100dollars,.youpaybywesternunionyouonlyneedtopay80dollars

payment.Ifyouwanttopaybypaypal,pleaseaskustosendyouthepaypalmoneyjustcheckyouremailandpaydirectlyviayourpaypalaccount.

gothroughoursiteandreorder,youcanpaybyvisacard,afteryoudonethepaymentyoucanemailustheordernumber.

Thankyou.

CustomerServiceCenter

BSH：

LV：

SEO：

10包裹未妥投parcel:

yourorder

Greetings,

Thankyouforyourorder.Theparcelhasarrivedthepostalofficeofyourside,pleasecontactthepostalofficeandgettheorder.Orelseitwillgobacktoourcompany.oryoucancalltheUSPScustomerservicetoaskthemtoresendtheparceltoyou,hereisthetel.number：

1-800-ASK-USPS®（800-275-8777）

M-F-8:

00am-8:

30pmETSat-8:

00am-6:

00pmETSun/Holidays*-Closed

Ifyouhaveanyquestionplscontactus.

Thankyou.

没货需要客人换货

notinstock

Hey,

Thankyouforyourorder.

sosorrythattheitemyouorderisnotinstock,couldyou　gothroughoursiteandchooseotheritemsinsteadpleasechooseatleastthreeitemsandtellustheproductsIDorpicturesyouwant.Thenwewillchangetheorderandshipyoutheorderasap.

Sorryfortheinconvenience

Thanksandbestregards.

订单确认（用于金额过大的订单确认）

Greetings,

Thankyouforyourorder.

Weguaranteethesecurityofourcustomers'creditcardinfoandprivacy.

Inorderto