商务英语情景口语.docx

商务英语情景口语.docx

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商务英语情景口语

Faxes传真Dialogueone

M:

CanyouhavethebriefsfromtheAndersonfirm'slawyeronmydeskbytomorrowmorning.Therearequiteafewverytimesensitivematterswiththiscase.I'mafraidIcan'twaitanylonger.

F:

GettingthoseAndersonbriefshasbeenharderthanyoucanimagine.Ihavetriedtocontacttheirlawyermanytimes.ButeverytimeIcall,hissecretarysayshe’sinameetingoroutoftheofficeorawayonbusiness.Iambeginningtothinkheistryingtoavoidme.

M:

That'shighlypossible.Heknowsifwemissourfilingdeadline,wedon’tstandachancetocompeteagainstthemforthebid.Trytogetaholdofhimagain.Givehimacallandseeifhecanfaxthemfirstthing.

F:

WhatifIcan'tspeaktohimdirectly?

M:

Askhissecretarytofaxthem.Itsthesamething.HavethemfaxedoverwithacopyalsofaxedtoMartin’soffice.

F:

HowdoIfindMartin’sfaxnumber?

Isheinyourrollerdesk?

M:

No,butyoucanalsocalltheirofficeandaskthesecretarytogiveyoutheirfaxnumber.I’llemailyoutheirofficenumberlatertoday.

F:

Ok,I'llgetonitfirstthing.

M:

Besureyoudo,IneedthosebriefsASAP

Dialoguetwo

M:

Didyouputthismorning'sfaxesonmydesk?

I'mwaitingforsomeurgentfaxesfromheadquaters,I'mprettysuretheycameinlastnight.

F:

Evethingthatcameintheofficefaxmachinelastnightisallonyourdesk,butInoticedthatsomeoffaxescamethroughprettyblurred,maybeyoutakealookatthem,ifthecopyisunreadble,I'llcallthenandaskthemtorefax.

M:

Yeah,you'regoingtohavetocallthemandgetthemtoberefax.Thesecopiesaresodark.Ican'tmakeoutanyofthewords.

F:

Whataboutthatone?

M:

Thisone?

ThisoneissolightandIcanbarelyreadit.Howcanthatbe?

F:

Youknow,Ithinkthefaxmachineisoutoftoner.Icanchangethetonercartridge.Thatshouldsolvetheproblem.

M:

Yes,butthisonewillhavetoberefaxedaswell.Andlook,there'sabout3pagesmissing.Itlookslikethefaxmachineatehalfofmyimportantfaxes,andonesthatmadeitthrougharesoblurredortoolight.Theyareunreadable.

F:

Iguessthefaxmachineisoutofpapertoo.Don'tworry,I'llhavesomeonelookatitthisafternoon,andinthemeantime,I'llhaveyourdocumentsrefaxedtoourotherfaxmachine.

TelephoneCalls电话

Dialogue1

A:

Hello,thankyouforcallingBradfordandSons.ThisisTracyspeaking,HowmayIhelpyou?

B:

Hello.Iwouldliketospeaktoyourdirectorofhumanresources,Ms.Jenkins,Please.

A:

Justamoment.I'llchecktoseeifsheisatherdesk.MayItellherwhoiscalling?

B:

ThisisBillBurtonfromMilfordInsurance,I'mcallinginregardstoourmeetingnextTuesday.

A:

Thankyou,Mr.Burton.Canyoupleaseholdforamoment?

I'llchecktoseeifsheisavailable.

B:

Noproblem.

A:

I'msorry,Ms.Jenkinsisawayfromherdesk.Shehasalreadyleftforlunch.

Wouldyouliketoleaveamessageforher?

B:

Yes,pleasehaveherreturnmycallwhenshereturnstotheoffice.It'sbestifshecangetintouchwithmebefore3pmtoday;shecanreachmeatmyofficenumber,635-8799.

A:

I'msorry,Ididn'tquitecatchthat,couldyoupleaserepeatthenumber?

B:

Noproblem,myofficenumberis635-8799,Tellhertoaskforextension31.

A:

I'msorry,Mr.Burton,justtoconfirm,yournameisspelledB-U-R-T-O-N,isthatcorrect?

B:

Yes,andIrepresentMilfordInsurance.

A:

IwilmakesureMs.Jenkinsreceivesyourmessageandreturnsyourcallbefore3pmthisafernoon.

B:

Thankyouverymuch.

Dialogue2

A:

Hello,PasadenaInn,thisisSandy,howmayidirectyourcall?

B:

I'dliketospeaktosomeoneaboutreservations.

A:

Icanhelpyouwiththat.whatdatewouldyouliketomakeareservationfor?

B:

We'llbearrivingMay12th,butIwouldliketomakereservationsforpenthouse.

A:

Oh,I'msorrysir,Ionlyhandlebookingsforourstandardrooms.ThepersonyouneedtospeakwithisTonyParker,hemakesallthearrangementsforourexecutiveaccounts.Unfortunately,he'snothererightnow.CanItakeyournameandnumberandhavehimgetbacktoyou?

B:

Whendoyouexpecthimbackin?

A:

He'llbeoutallafternoon,hemightnotbeabletoreturnyourcalluntiltomorrow,Willthatbealright?

B:

Yes.Isuppose.MynameisSamDarcy.Hecancontactmeat660-843-3235.

A:

Couldyoupleasespellyourlastnameforme?

B:

Sure.It'sD-A-R-C-Y.

A:

Okay.MrDarcy,andyourphonenumberis660-843-3233?

B:

That's3235.

A:

Sorry!

3235.Great.I'llhaveTonycallyoufirstthingtomorrowmorning

TelephoneAppointments电话预约

Dialogueone

M:

Hello,BillBertonspeaking.WhatcanIdoforyou?

F:

Hello,MrBerton,thisisJennyJenkinsofbradfordandsonsreturningyourcall.I’msorryyoumissedmewhenyoucalledmyofficethismorning.MysacretarysaidyoucalledconcerningourmeetingnextTuesday?

M:

YesMsJenkins,thankyouforreturningmycall.I’mgladtofinallygetholdofyou.IwanttoletyouknowIwillnotbeabletomakeourmeetingnextTuesday.Iwouldbeoutoftownthatday.IsthereanypossibilitywecanmovethemeetingtoMonday?

F:

Iamsorry.I’mafraidIamcompletelybookedonMonday.WoulditbePossibletopostponeuntilyoureturn?

M:

Oh,dear.IwascountingontakingcareofourmeetingbeforeIleave.ButIsupposeIcanshutoffafewthings.Yes,wecanarrangesomething.IwillbebackThursdaymorning.WhataboutThursdayafternoon?

Wouldthatworkforyou?

F:

Thatshouldbefine,shallwesayabouttwoo’clock?

M:

Perfect!

Ilookforwardtoseeingyouattwoo’clocknextThursdayafternoon.Ifyouneedtochangethetime,plsfeelfreetocallmeonmycellphone.

F:

ThanksBurdon,I’llseeyouonThursday.

Dialoguetwo

F:

HelloM:

Hello,isDorasavailable?

F:

ThisisDoras,whoiscallingplease?

M:

Hi,Doras,thisisMikecallingfromparker’sdentistry.I’mcallingtoconfirmyourappointmentfortomorrowmorningat9amwithDoctorParker.

F:

Oh,Ialmostforgot.Thankyouforcallingtoremindme.Actually,Idoneedtochangethetimeofmyappointment.Ihaveaschedulingconflict,andIcan’tmakeitthatearly.

M:

IfIputyouinthatlaterslot,wouldthatworkout?

F:

Itwouldhavetobeafterlunch.Doyouhaveanythingavailableabout2o’clock?

M:

Sorry,Mam.Theonlyopeningwehaveafterlunchis1:

15,butImightbeabletoworkyouinat4:

00.Wouldthatbeabettertime?

F:

That’sallright.IthinkIshouldbeabletomakeitat1:

15.Canyouputmedownforthattimeslot?

M:

Noproblem,Ihaveyourappointmentchangedfromtomorrowmorningtotomorrowafternoonat1:

15

F:

Wonderful.Thanksverymuch.

Memos备忘录

Dialogue1

A:

Ihavebeenwaitinghereintheconferenceroomfortenminutesalready,whattimeisthemeetingstart?

whereisanyoneanyway?

B:

Didn'tyouhearaboutthat,ourmeetingwaspostponeduntilFriday.

A:

What?

themeetingwaspostponed?

Noonetoldmeanythingaboutit.

B:

Didyougetthememo?

A:

Whatmemo?

Theyhavn'tanymemothiswholeweek,Icheckmyinboxeveryday.AndIhavn'tseenanything.

B:

Thememowentout3daysago.Itshouldhavemadetoyourinbox,butmaybelostinallcollectorsonyourdesk.

A:

YouknowhowthingsgetpilotaboutmydeskwhenI'mbusy.IknowsometimesIdomanypleasethings,butIalwaysreadallthememosgoarround,theygodirectlytomyinbox.Areyousureweresendtowholeoffice?

B:

Itshouldhavegotarroundtoeverybody,theyalsopostacopyofthememointhebreakroom.Don'tyoueverlookatmeassagespostonthebulletinboard?

A:

I'musuallytoobusytotakeabunchofcofeebreakbythewatercooler,Anyway,I'msurethememonevergettomyinbox,I'llhavetotalkoursecretaryaboutit.

B.That'sright,Youwillneverknowwhatyourmissingoutofitifyoudon'treadthememos.

Dialogue2

A:

Ms.Dorsen,Ineedtotakeadictationforme,

B:

Yes,sir;

A:

Theyshouldgooutintraofficememorandumtoallemployeebythisafternoon,areyouready?

B:

Yes,sir,Goahead.

A:

Attentionallstaff:

effectiveimmediately,allofficecommunicationarerestrictedtoemailcorrespondanceasofficialmemos,theuseofinstancemessageporgrambyemployeeduringworkhourarestrictlyprohibited.

B:

Sir,Doesthisapplytointraofficecommunicationonlyorrelatealsorestrictexternalcommunications?

A:

Itshouldapplytoallcommunications.Notonlyinthisofficebetweenemployees,butalsoanyoutsidecommunciations.

B:

Butsir,manyemployeesuseinstancemessagingtocommuncatewithclients.

A:

Thiswerejusthavetochangethecommunicationmethods,Idon'twantanyoneuseinstancemessaginginthisoffice,itwastetoomuchtime.Now,please,continuethememos.Wherewerewe?

B:

Thisapplytointernalandexternalcommunications.

A:

Yes,anyemployeewhopersistusinginstancemessaging,willfirstrecieveawarning,andplacedonprohibition,andthesecondsense,theemploymentwillbetermination.Anyquestionregardingthisnewpolicymaybedirctlytothedepartmentofhis.

B:

Isthatall?

A:

Yes,pleasegivethismemotypeoutanddistributetoallemployeesbefore4:

00PM.

BusinesCorrespondance商业信函

Dialogueone.

A:

DidyouseetheletterIgotfromBradformfilms?

Theysenttherespondstoyourphonecalllastweek.

B:

Ifyouwanttoseesomethingaboutmycalllastweek,whydidn'ttheysentittome?

A:

Iguessitmusthavecontactinformation,sotheysentitaddressedincareofyourdepartmenthead,anyhow,theywrotetoconfirminreadingwhatyoudiscussedaboutmiltoncontract.

B:

CanIseeitfirstinseconds?

A:

Sure,hereitis.

B:

DearMr.Clock,bothertoyourtelephonecalllastFriday,I'mreadingtoconfirmourmeetingonJuly21st,aswediscussed,ourmeetingistoreviewthecontractdetails.

A:

Didtheyaskyoutosentthefilesbeforehand?

B:

Let'ssee,We'llbegratefulforthecompletetosendrelatedmaterialstoourofficepriortoourmeeting.Itlookslike...Hey!

Wastherea