技能大赛酒店服务中餐英语.docx
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技能大赛酒店服务中餐英语
2017山东省职业院校技能大赛
中职组酒店服务赛项
英语口试题库（中餐宴会摆台项目）
1.Q:
Asktheguestsiftheyhaveareservationwithyourrestaurant.
A:
Goodevening.Doyouhaveareservation?
2.Q:
Howdoyoucheckupontheguest’snameofthereservation?
A:
Goodevening.Underwhosenamewasyourreservationmade?
3.Q:
Theguestsneedatablefor4,andtheywouldliketodinesomewherequiet.
A:
Verywell.Thiswayplease.Here’sawindowtableforfouroverlookingthelake.It’sveryniceandquiethere.
4.Q:
Canyouexplainthetermsofbreakfastbothforadultsandchildreninthehotel?
A:
Sure,weofferbreakfastattherateof128RMBforeachadult,andit’sfreeofchargeforchildrenunder6.
5.Q:
TheguestswouldlovetotrysomeChinesefood,andtheyaskforyouradviceonwheretohaveadinnerparty.
A:
TheRoseRestaurantofourhotelservesverygoodChinesefood.It’sonthe2ndFloor.
6.Q:
Informtheguestthattherestaurantisfullybookedthisevening,andsuggestthathebookatablethesametimetomorrowevening.
A:
I’msorry.Wearefullybookedthisevening.Howabouttomorrow?
Westillhavesomenicetablesavailablefortomorrowevening.
7.Q:
Askthegueststheirpreferencefortheeggdishes.
A:
Howwouldyouliketheeggsdone,ScrambledEggs,FriedEggsorOmelets?
8.Q:
Askthegueststheirpreferenceforfood,Chinese,Western,JapaneseorKorean.
A:
Whichstyleofcuisinewouldyouprefer?
WeserveChinese,Western,JapaneseandKoreanfoodhere.
9.Q:
Howdoyouoffertotakeorderfortheguestsintheevening?
A:
Goodevening.MayItakeyourordernow?
/Areyoureadytoordernow?
10.Q:
Howdoyouasktheguesttocheckhisbill?
A:
Here’syourbill.Pleasecheckit.Thefruitcombinationisonthehouse.
11.Q:
Visitthetabletocheckifyourserviceissatisfactory.Informtheguestthelastcoursewillbedessert?
A:
Iseverythingtoyoursatisfaction?
Allthedisheshavebeenservedasthemenugoes,exceptforthedesserttofollow.
12.Q:
Asktheguesthispreferenceforfruitjuice.
A:
Whatkindoffruitjuicewouldyouprefer?
Wehavegrapejuice,kiwifruitjuiceandorangejuice.
13.Q:
Asktheguest’schoiceofwine.
A:
WouldyoulikeabottleofredwinetogowithyourSirloinSteak?
14.Q:
Whatdoyousaywhenservingthegueststheirdessert?
A:
Hereisyourdessert.Pleaseenjoy.
15.Q:
Asktheguesthowhewouldlikehissteakprepared.
A:
Howwouldyoulikeyoursteakdone?
Rare,MediumorWell-done?
16.Q:
WhatisthedutyofaFoodandBeverageManager?
A:
AFoodandBeverageManagerisinchargeanddirectstheworkof
theDepartment.
17.Q:
TellthegueststhegeneralsequenceofaChinesedinner.
A:
Chinesedinnerusuallystartswithcolddishesandendswithasoup.
18.Q:
Whatdoyourecommendiftheguestordersafreshwhitewaterfish?
A:
MayIsuggeststeamingthefishtoretainitsfreshness?
19.Q:
Howdoyouaskabouttheguest’spreferenceforbuffetoralacarteservice?
A:
Howwouldyoulikeyourdinnerserved?
Abuffetoranalacarteservice?
20.Q:
Howdoyouaskabouttheguest’spreferenceforsalad?
A:
Whatkindofsaladwouldyouprefer?
WehaveHamSalad,PrawnSalad,andFreshVegetableSalad.
21.Q:
Howdoyourespondtoaguest’scomplimentstoyourservice?
A:
Thankyouforyourcompliments.It’sourgreatestpleasuretobeofservice.
22.Q:
Telltheguestwheretopayhisbill.
A:
Youmaypaythebillatthecashier’sdesk.Thiswayplease.
23.Q:
Asktheguestwhatvegetablehe’dliketohavewithhischicken.
A:
WhatvegetablewouldyouliketogowithyourRoastChicken?
24.Q:
Whatdoyousayinseeingofftheguests?
A:
I’mgladyouenjoyed.Thankyouforcoming!
Good-bye.
25.Q:
Telltheguestwhatexactlyisthedishof“SpaghettiwithLamb”.
A:
“SpaghettiwithLamb”isactuallylambcookedwithherbsandservedwithspaghetti.
26.Q:
Asahostess,what’sthefirstthingyouneedtofindoutwhentheguestarrives?
A:
Ihavetofindoutwhethertheguesthasareservationornot.
27.Q:
WhatwillabartendertelltheguestsaboutMargarita?
A:
AMargaritaisapopularcocktailmadebymixingonepartoftequilaandthreepartsofdrywineandlemon.
28.Q:
Whatwouldyousayiftheguestwantstoknowthebusinesshoursofyourrestaurant?
A:
Weproviderestaurantservicefrom6:
30a.m.to10:
00p.m.everyday.
29.Q:
Whatinformationdoyougivewhenintroducingyourrestauranttotheguest?
A:
Iwouldtelltheguestaboutthestyle,thespecialties,thepopulardishes,thebusinesshoursoftherestaurant.
30.Q:
Whatwouldyousaywhenyouwanttorecommendsomethingtotheguest?
A：
MayIrecommendthisone,madam?
/MayIsuggestyoutrythisone,sir?
/Wouldyouliketotakealookatthis,Miss?
31.Q:
Afteryouhavefinishedtakingorderfortheguests,whatwouldyousay?
A:
Thankyou.Pleasewaitaminute.We’llbebackwithyourordersoon.
32.Q:
IftheguestwantstotrysomedishesthataretypicallocalspecialtyofSuzhou,buthehasnoideawhattoorder,whatwouldyourecommendtohim?
A:
IwillrecommendtheSquirrel-shapedMandarinFish,theQuick-boiledWhiteShrimp,andtheStir-friedShreddedEelwithHotOil.
33.Q:
Whatwouldyousaytotheguestwhenyouarerecommendingyourhousespecialty？
A:
Wouldyouliketotryourhousespecialty?
It’sverypopularamongourguests.
34.Q:
Howdoyourespondtoaguest’scomplaintaboutthedishbeingtoosalty?
A:
Iwillapologizeandsay:
“Letmeorganizeanotherdishforyou”.
35.Q:
Iftheguesttellsyouthathiswifeisavegetarian,whatwouldyousay?
A:
Wedoservedeliciousvegetarianfoodinourrestaurant.ActuallytheTofudishesareverypopularamongtheguests.
36.Q:
Ifaguestwonderswhetherhecouldsmokeatthebar,whatwillyouprobablysay?
A:
Iwillsay“I’msorry.Butsmokingisnotallowedanywhereinsidethebar.”
37.Q:
Whatwouldyouaskwhentheguestorderswhisky?
A:
Iwillask“Doyouwantitstraightuporontherocks?
”
38.Q:
WhatisthedutyofanExecutiveChef?
A:
AnExecutiveChefdecidesontheitemsonthemenus,andcoordinatesthepreparationofthefoodandbeverage.
39.Q:
Whatwillyoudowhentheguesttellsyouthatthere’samiscalculationinthebill?
A:
Iwillcheckwiththeguestcarefully.Ifthereisamistake,Iwillapologizeandthenbringthebillbacktothecashier’sdesktocorrectit.
40.Q:
Whatwouldyouaskiftheguestwantstosettlehisbill?
A:
Howwouldyouliketopay?
Incash,bycreditcard,orroomcharge?
41.Q:
Howdoyoumakesureofthenumberofpeopleinthedinnerparty?
A：
Howmanypeoplearethereinyourparty?
42.Q:
Howdoyouasktheguestswhoispayingforthedinner?
A:
Doyouwantseparatedbillsorjustonesinglebill?
/MayIknowwhoispaying,please?
43.Q:
Howdoyouaskthegueststotaketheirseats?
A:
Wouldyoupleasetakeyourseats?
44.Q:
Whatdoyouasktoseeiftheguestwouldliketohaveanaperitifbeforeordering?
A:
Wouldyoulikeanaperitifbeforeyouorder?
/Doyoucareforadrinkbeforeyouorder?
45.Q:
Iftheguestcomplainsthatthesoupiscold,whatshouldyoudo?
A:
Iwillapologizetotheguestandpromisetoreturnthesouptothechefimmediatelyandgetafreshhotbowlofsoupfortheguest.
46.Q:
Whatquestionwouldyouaskfurtherwhentheguestorderscoffee?
A:
Wouldyoulikeyourcoffeeblackorwhite?
/Wouldyoulikeyourcoffeewithcreamormilk?
47.Q:
Whatarethefivemainkindsofrestaurantservices?
A:
Therearemainly5kindsofrestaurantservices.Theyaregueridonservice,silverservice,plateservice,buffetserviceandtakeawayservice.
48.Q:
What’sthestandardofexcellenceforrestaurantserviceinadeluxehotel?
A:
Therestaurantserviceinadeluxehotelisexpectedtobefast,polite,veryprofessionalandoftopquality.
49.Q:
Telltheguestsaboutthechoicestheyhaveformaincourse.
A:
Whatwouldyouliketohaveformaincourse?
WehaveSirloinSteak,RoastLamb,GrilledPrawnsandScallopswithGingerSauce.
50.Q:
Askandseeiftheguestswouldliketohavesomethingfordessert.
A:
Whatwouldyoulikefordessert?
/WhatshallIbringyoufordessert?
51.Q:
Asktheguestsifthey’dliketowaitawhileintheloungeuntilthetableisavailable.
A:
Wouldyouliketohaveaseatandrestintheloungeforamoment？
We’llseatyouassoonasthetableisready.
52.Q:
Howdoyourecommendthespecialtyoftherestaurant?
A:
Wouldyouliketotryourspecialty?
Itisourchef’srecommendation,verydeliciousindeed.
53.Q:
Asktheguestthewayhewouldliketodecoratethebanquethall.
A:
Howwouldyoulikeustosetupthebanquethall?
Doyouneedsomespecificdecorationforthebanquet?
54.Q:
WhatarethefourmajorChinesecuisinesyou’dintroducetotheguests?
A:
InChina,thereareavarietyoffamouscuisines.ThefourmajoronesareSichuanCuisine,GuangdongCuisine,ShandongCuisineandJiangsu-ZhejiangCuisine.
55.Q:
Whentheguesttellsyoutheyneedmoretimetothinkbeforeordering,howdoyourespond?
A:
Verywell,pleasetakeyourtime.Iwillbebackwithyouinamoment.
56.Q:
Whatdoyousayiftheguestordersadishwhichisnotavailableinyourrestaurant?
A:
I’mafraidwedonotservethisdishinourrestaurant.MayIrecommendthespecialtyoftoday?
57.Q:
Whatdoyousayafteraguesthasbroughtaproblemtoyourattention?
A:
Thankyouforbringingthismattertoourattention.Ithelpstoimproveourservice.
58.Q:
IfaguestwantstotrySichuancuisine,howdoyouhelpthemorder?
A:
Ifyoulike,youcouldtryChongqing-stylehotpot.Itisawonderfulcombinationofmeat,potato,cabbage,lotusroot,t
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