HND商务沟通技巧outcome.docx

HND商务沟通技巧outcome.docx

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HND商务沟通技巧outcome

商务沟通技巧报告outcome

Communication:

AnalysingandPresenting

ComplexCommunication

UnitStudentGuide

DE3N34

Outcome2

Contents

1.0Introduction3

2.0Procedure3

3.0Customerservice3

3.1Whatiscustomerservice?

3

4.0Dailylife3

4.1Dormitory4

4.2Canteen4

4.3Theuniversityhospital5

5.0Teachingandstudying5

5.1Facility5

5.2Teachersstrength6

5.3Professionalcurriculm6

5.4CareerProspects7

6.0Extracurricularactivity8

6.1Studentactivitycenter8

6.2Sportsactivity8

7.0Conclusion9

8.0Bibilgraphy10

9.0Appendices11

1.0Introduction

ThisreportisforassessmentintheCommunicationsunitoftheHigherNationalCertificateincustomerservice.TheaimofthisreportistoinvestigatethewayinwhichcustomerservicesofNankaiUniversity.TheobjectivesofthereportaretodefinewhatcustomerserviceisandtolookathowcustomerservicesprovidedinNankaiUniversity.

2.0Procedure

Tosourcethisreport:

a）Anumberofbooksoncustomersurveyswereconsulted.

b）Informationoncustomersurveyswastakenfrominternetwebsites.

c）InformationwasgatheredfromaninterviewwiththeNankaiUniversitystudents.

3.0Customersurveys

3.1whatiscustomersurveys?

Customerserviceisacustomerorientedvalues,itsintegrationandmanagementinthepre-settheoptimalcost-serviceportfolioofalltheingredientsofacustomerinterface.Broadlyspeaking,anycanimprovecustomersatisfactioncontentsbelongtocustomerservicescope.

4.0Dailylife

4.1Dormitary

Asforthespecificaccommodation,Nankaitherearetwoplacestostay,adistrictintheSouthParkXiangyu,ahospitalinthenorthcampusofNankai.Undergraduate:

RuXidormitorybuilding5andearth,spreadthebed,bunkbeddesk.Onefloorhasabathroom.Thesecondfloor6beds,bunk.4BuildingIVRoom,cappedabed,bunkbedisthedesk,everyhousewithaseparatepit.

Campusdormitory6beds,bunkbeds.Totheheadquarters,21residentialapartmentsandtheWesternbetterconditions,alargeunitinsetsof4-54earth,abovethebedbelowthedesk,plusaseparatedeskcabinet.Conditionsquiteotherquarters.

4.2Canteen

NorthSchoolcafeteriapriceswererelativelycheap.Mostpeoplebuylunchatnoon,towaitabout15minutes,butyoucanalsocomefromtheclassroomtoavoidlatepeak.SouthParkcanteenindividualcontractsothepricebecauseitisrelativelyhigh,donotlooktootasty,veryfewgo.

Acanteen,twocanteens,canteeninternship

Acafeteriabreakfastgood,theotherislight-based,moregirlstogo;

Twocafeteriaonthefirstflooristhebrotherhodgepodge,notgoodbutalsoexpensive.Onthesecondfloorisnotye.ThemiddleofthedumplingshopthatKoreanfoodandgood;floorXinHongParkrestaurantfoodisequivalenttoachild,butalsolacksdelicious;

Threefirstfloorcafeteriabreakfastisverycheap,onthesecondfloorofthepastawell.

Canteenfrequentedfreshman,isrelativelyinexpensive;

Trianglerestaurantfoodgood,pricesarealsoauthentic;

Jinnanisknownasaplacewithcookingwasteoil,somethingveryauthenticunpalatable!

90isaplacetodrink,eatexpensiveandnotgood;

Parkistheforeignstudentsshouldoftengotorestaurantswherefoodismoreexpensivenumber,butforeignersseeminglywealthy,actuallysaidtomeverycheap..

4.3Theuniversityhospital

NankaiUniversityHospital,35existingemployeesinpreparingitintomedicine,surgery,radiology,anddentalandTraditionalChineseMedicineandotherdepartments.

Twonorthofthemainbuildingtotheuniversityhospitalthemostcommonlyencounteredsituationistogiveyouareferralcertificate.Boring,butthechargeswillbecheaper,ordoanumberofminor

5.0TeachingandStudying

5.1Facilities

Classroomandlaboratory：

Therearemanybuildingsforstudentstolearn,liketheadministrationbuilding,thecomprehensivetestbuilding,Chineselanguageteachingcenter,thenewstadium,thefirstmathematicalsciencessuchasbuildingprovidesstudentswithagoodlearningenvironment.Theyhaveadvancedlaboratory.Theexperimentteachinginchemistry,biologyandphysics,electricalandelectronicfourfundamentalteachingcenter,theybroughtinthelifescienceinstrumentplatformandthepolymeroflarge-scaleinstrumentandequipment.

Theschoollaboratory：

Schoolstomakefulluseofequipment,equipmentmanagementapproachisverystrict,veryimportanttogothroughanumberofregulatoryconstraints.Include:

purchase,inspectionandclaims,useandmanagement,assessmentandpunish,repair,scrap.

Thefilingoftheinstrumentalsohasanimportantarchiverequirements.

5.2Teachersstrength

Currently,NankaiUniversityhasaneatline,reasonablestructure,academicexquisite,innovativeteachers.In2052full-timeteachershavedoctoralinstructorin619,723professors,787associateprofessor,ChineseAcademyofSciencesandChineseAcademyofEngineering11,5AcademyofSciencesindevelopingcountries,"973"and"863"ChiefExpert9,theStateCouncildegreeCommitteeSubject12,12state-levelexpertswithoutstandingcontributions,distinguishedProfessorofCheungKongScholarsProgram31,14ChangjiangscholarChairProfessor,NationaloutstandingYouthFund,29winners,selectedcountriestalentsProject20,programforNewCenturyexcellentTalentsinUniversity（includingtheformerMinistryofEducation,cross-centurytalentsfund）selectedwere120people,thenationalteacherofcollegeteaching8,Tianjin,"131"TalentProjectfirstlevel25.

Notonlydotheyhaveawealthofknowledgebutalsohavetheironlyteachingstyle.Theywillbebasedonthecharacterofthedifferentstudentswithdifferenteducational.Studentsinthisuniversitywillhaveawelldevelopment.

5.3Professionalcurriculum

Nankaiuniversityisthefamousmedicalartswithcomprehensiveuniversity,theliberalartssubjects,suchasfinance,internationalfinance,financialengineering,insurancestudy,insuranceactuarialscience,finance,internationaleconomictradeandappliedeconomics,westerneconomics,macroeconomics,microeconomics,politicaleconomicstheoryofeconomics,moderninternationallogistics,industryandcommerceadministration,administrativemanagement,politicalscience,managementscience,history,tourism,Chineseliteratureandotherprofessionalsubjectintheleadingposition.Sciencesubjects,suchassciencesubjectinthenationallifecategoriesisthebest.Suchasmathematicsandappliedmathematics,physicsandmathematicstheory,opticalandopticaltechnology,intelligentrobottechnology,electronicinformationtechnologyandsoftwarescience,chemicalmaterials,energychemical,biologicalchemistry,biology,medicine,biologygenemicrobialsciencetechniqueresearchabilityandrankedtheacademiclevel.So,therearevariousprofessionoptionsforstudents.

5.4Careerprospects

Indomesticandforeign,Nankaiuniversityemploymentispossible,thecollegealumniisalsowidelytoeverycorneroftheworld,inadditiontothelearningenvironmentofaschoolsuperioroutside,theschoolalsoopennetworkplatform,throughtheNankaiuniversityemploymentnetstoprovideagoodplatformforthestudentstobetterunderstandtheemploymentinformation.Afterafewyearsofconstruction,thewebsitewhetherfromthefunctiondevelopment,columnsetuptotechnicalservicelevelareachievedcertainlevel.Withyourcurrentsiteemploymenttrends,employmentguidance,employmentpolicy,professionalintroduction,civilserviceexaminations,lawsandregulations,professionalevaluation,recruitment,employmentinformation,studentsandinformationservicecolumnsrecommendation.Inaddition,thesitealsocreativedevelopedindividualizedserviceandmanagementway,foreveryregisteredusersandunitsprovideusersgraduatesofanindependentvirtualspaceforstudentonlinerecruitmentinformation,deliveringcustomizedelectronicresumeandemployersrecruitmentinformation,receivingstudentsreleasedresumetoprovideabroadnetworkspace.

Nankaiuniversityemploymentinformationcannotonlythroughthenetworkinformationgetunderstanding,schooleveryyearalsoholdsarecruitmentconference,eachenterprisecompanycametoselectthepeople,sothatstudentswillhavemoreopportunitiestounderstandsocialemploymentsituation.

6.0Extracurricularactivities

6.1StudentActivityCenter

Newstudentactivitycenterinvestmentof100millionyuan,coveranareaofabout13000squaremeters,fromthegrey,blackandbrownrust3kindsofcoloraluminumpanelisbuilt,thecontournovelchic,strongcontemporaryfeeling,likeapiano.Therearemorethan1150squaremetersofflooropenhall,multi-functionhallofmorethan500squaremetersandmorethan1000squaremetersoftheatre,alsohavestudentservicecenter,PaiLianTingsymphony,makeup,MusicalInstruments,theclassroom,activityroom,libraryexhibitionhall,theengineroomandpianoroom,etc.

6.2Sportsactivity

Schooltosupportthedevelopmentofstudentsportsorganization,encourageandsupportthemconductingvariousformsofstudentsportsactivities.Schoolforstudentsportsorganizationequippedwithprofessionalguidanceteachers,mostofthestudentsintheexerciseofthebodywhileimprovingtheskills.Atpresent,theschoolhassetuptaijiquan,tabletennisroom,chess&cardsroom,tennis,football,martialarts,bicycle,badminton16studentsportsorganization.Studentsportsorganizationisactivewithothercollegesanduniversitiesjointlycarryingoutthesportscommunication,andotherformsofsportsactivitiesandincommunicationenhancefriendship,t