最新HR题库05章复习题原版书ch07.docx
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最新HR题库05章复习题原版书ch07
CHAPTER5—TRAININGANDDEVELOPMENT复习题
I．TRUE/FALSE
1.Trainingplaysacentralroleinstrengtheningthecompetenciesthatgiveorganizationstheircompetitiveadvantage.
[ANS:
T，p.196]
2.Trainingisorientedtowardsbroadeningemployees'individualskillsforfutureresponsibility.
[ANS:
F,p.196区别培训和开发]
3.Byfarthegreatestproportionoftrainingisspentonrankandfileemployeesandtheirsupervisors.
[ANS:
T,p.196-197]
4.Thesystemsapproachtotraininginvolves
（1）needsassessment,
（2）programdesign,（3）implementation,and（4）evaluation.
[ANS:
T,p.197]
5.Thegoaloftrainingistocontributetotheorganization'soverallobjectives.
[ANS:
T,p.197]
6.Achieflearningofficeisaseniormanagerwhoisdirectlyresponsibleforpromotinglearninganddevelopmentwithinthefirm.
[ANS:
T,p.198]
7.Thethreedifferenttypesoftrainingneedsassessmentareorganizationalanalysis,jobknowledgeanalysis,andpersonalcharacteranalysis.
[ANS:
F,p.199]
8.Organizationanalysisincludesbroadforcesthanimpacttheeffectivenessofemployees,suchasmergersandacquisitions,technologicalchange,andreengineering.
[ANS:
T,p.199]
9.Datasuchasdirectandindirectlaborcosts,turnover,andunemploymentrateprovidecluestoorganizationsabouttrainingneeds.
[ANS:
F,p.199]
10.Personanalysisinvolvesdeterminingwhatthecontentofthetrainingprogramshouldbe,basedonastudyofthetasksordutiesinvolvedinthejob.
[ANS:
F,p.201-202区别任务分析和人员分析]
11.Instructionalobjectivesareakeycomponentinthedesignofatrainingprogram.
[ANS:
T,p.204-205]
12.Traineereadinessreferstobothmaturityandexperiencefactorsinatrainee'sbackground.
[ANS:
T,p.205]
13.Thetwopreconditionsforlearningareemployeereadinessandmotivation.
[ANS:
T,p.205]
14.Explainingthegoalsandobjectivesofthetrainingprogramtotraineeshaslittleimpactontheinterest,understanding,andefforttheydirecttowardthetraining.
ANS:
FPTS:
1REF:
p.316OBJ:
7-3TYPE:
U
15.Effectivetrainingprogramseliminateplateausinthelearningcurves.
[ANS:
F,p.208-209]
16.Behaviormodificationseekstograduallyshapetraineebehaviorusingreinforcement.
[ANS:
T,p.208]
17.Thesuccessofanytrainingeffortdependsmoreuponthecontentoftheprogramthanontheteachingskillsandpersonalcharacteristicsofthoseconductingthetraining.
[ANS:
F,p.209]
18.Effectivetrainersareoftenenthusiastic,humorous,haveinterestinthetrainingitself,anddemonstrateknowledgeofthesubject.
[ANS:
T,p.209-210]
19.Offeringandprovidingindividualassistanceisanimportantaspectforsuccessfultrainers.
[ANS:
T,p.210]
20.Althoughon-the-jobtraining（OJT）isgenerallyregardedasthemosteffectivemeansoffacilitatinglearningattheworkplace,itisoftenthemostpoorlyimplemented.
[ANS:
T,p.210-211]
21.Ifonewereusingtheon-the-jobtrainingmethodoftraining,thefirststepwouldbetopresenttheoperationsandknowledgetothelearner.
[ANS:
F,p.210-211]
22.ApprenticeshipprogramsareanextensionofOJTthatprovideonandoffthejobinstruction.
[ANS:
T,p.212]
23.Internshipprogramsthataredonewellcanbenefitstudents,schools,andemployers.
[ANS:
T,p.213]
24.Classroominstructioniscost-effectivebecauseitallowsthemaximumnumberoftraineestobehandledbytheminimumnumberofinstructors.
[ANS:
T,p.213]
25.Amajoradvantageofprogrammedinstructionisthatitincorporatesanumberofestablishedlearningprinciples.
[ANS:
T,p.214]
26.Amajordisadvantageofprogrammedinstructionisthataspectsofitarenotconsistentwiththegenerallyacceptedprinciplesoflearning.
[ANS:
F,p.214]
27.Theprimarydrawbackofteleconferencingandvideoconferencingtrainingprogramsisthattheparticipantsarelimitedtointeractingsolelywiththeinstructor.
[ANS:
F,p.215]
28.E-learningencompassestwotechniques:
computer-assistedinstruction,andcomputer-basedprogramdesign.
[ANS:
F,p.216-217]
29.On-the-jobexperiencesareusedmostcommonlybyorganizationstodevelopmanagers.
[ANS:
T,p.218]
30.Casestudiesareausefulmethodofgivingparticipantsexperienceatanalyzingandsynthesizingfacts.
[ANS:
T,p.219]
31.Whenanalytic,problem-solving,andcriticalthinkingskillsarethemostimportantskillsinatrainingprogram,thecasestudymethodwouldproveappropriate.
[ANS:
T,p.220]
32.Roleplayingconsistsofassumingtheattitudesandbehaviorofothers,oftenasupervisorandasubordinate.
[ANS:
T,p.221]
33.Behaviormodelingisbasedontheprinciplethatbehaviorwhichisrewardedwillbeexhibitedmorefrequentlyinthefuture,whereasbehaviorwhichisunrewardedwilldecreaseinfrequency.
[ANS:
F,p.222]
34.Behaviormodelingappearstoworkinhelpingmanagerswithinteractingwithemployees,introducingchange,andhandlingdiscipline.
[ANS:
T,p.222]
35.Twocriteriatoevaluatetrainingprogramsarecostsandtrainingmaterials.
[ANS:
F,p.223-225]
36.Reactionmeasurestoevaluatetrainingtypicallyfocusontheentertainmentvalueofthetrainingprogram.
[ANS:
F,p.223]
37.Utilityreferstomeasuringone'sowntrainingservicesagainsttheleadersinyourindustry.
[ANS:
F,p.225参考标杆管理定义]
38.Returnoninvestment（ROI）istheamountofmoneyacompanysavesbyavoidingtrainingprograms.
[ANS:
F，p.225]
39.Benchmarkingisconcernedwithmeasuringemployeeretentionoftrainingmaterialsatspecificpointsintime.
[ANS:
F,p.225-226]
40.Orientationistheformalprocessoffamiliarizingnewemployeeswiththeorganization,theirjob,andtheirworkunit.
[ANS:
T,p.228]
41.Thebenefitsofanorientationprogramincludelowerturnover,improvedmorale,andfacilitationoflearning.
[ANS:
T,p.228]
42.Orientationprogramsstressthe"why"ratherthanthewhat,includingthephilosophybehindtheorganization'srules.
[ANS:
T,p.228]
43.Supervisorsplaythemostimportantroleintheorientationofnewemployees.
[ANS:
T,p.229]
44.Basicskillsincludespeaking,listening,managingoneself,andknowinghowtolearn.
[ANS:
T,p.230]
45.Tofunctioneffectivelyinateam,membersshouldreceivetraininginbothprocessandbehavioraldynamics.
[ANS:
T,p.231]
46.Whilecrosstrainingcanincreaseproductivity,itcanalsoincreaseemployeeturnover.
[ANS:
F,p.232]
47.Askill-buildingdiversityprogramwouldteachmanagershowtoconductperformanceappraisalswithemployeesfromdifferentcultures.
[ANS:
T,p.234]
48.AwarenessbuildingindiversitytrainingprovidestheKSAsnecessaryforworkingwithpeoplewhoaredifferent.
[ANS:
F,p.234235]
II.MULTIPLECHOICE
1.Theprimaryreasonorganizationstrainnewemployeesisto:
a.
increasetheirknowledge,skill,andabilitylevel.
b.
helptraineesachievepersonalcareergoals.
c.
complywithfederalregulations.
d.
improvetheworkenvironment.
[ANS:
A，p.196]
2.Theterms"training"and"development":
a.
meanthesamething
b.
bothrefertoshorttermskilldevelopmentefforts
c.
refertoashorttermperformanceorientationvs.alongertermskilldevelopment,respectively
d.
refertoskillsdevelopmentinlowlevelvs.managerialemployees,respectively
[ANS:
C,p.196]
3.Fromthebroadestperspective,thegoaloftrainingistocontributeto:
a.
socialimprovement.
b.
personalgrowth.
c.
organizationalgoals.
d.
departmentalchallenges.
[ANS:
C,p.197]
4.Asystemsapproachtotraining:
a.
isthemostcost-effectiveapproach
b.
ensuresthattraininginvestmentshavemaximumimpactonperformance
c.
iscalleddevelopment
d.
includestheprocessofjobanalysis
[ANS:
B,p.197]
5.Thefourphasesofasystemsapproachtotrainingare:
a.
needsassessment,programdesign,programimplementation,andevaluation.
b.
organizationanalysis,taskanalysis,personanalysis,andperformanceanalysis.
c.
needsassessment,personassessment,programimplementation,andevaluation.
d.
organizationassessment,KSAassessment,personassessment,andevaluation.
[ANS:
A,p.197]
6.Determiningwhatthecontentofatrainingprogramshouldbe,basedonastudyofthejobduties,isknownas:
a.
organizationanalysis.
b.
individualanalysis.
c.
jobanalysis.
d.
taskanalysis.
[ANS:
D,p.201]
7.Ananalysisofthesetsofskillsandknowledgeneededfordecision-orientedandknowledge-intensivejobsisreferredtoas:
a.
taskanalysis
b.
needsassessment
c.
competencyassessment
d.
jobanalysis
[ANS:
C,p.201-202]
8.Organizationanalysis,taskanalysis,andpersonanalysisareallpartofwhatphaseofthesystemmodel?
a.
traininganddevelopmentphase
b.
analysisphase
c.
needsassessmentphase
d.
evaluationphase
[ANS:
C,p.198-204]
9.Determiningwhetherornotperformanceisacceptableandstudyingthecharacteristicsofindividualsandgroupsthatwillbeplacedinthetrainingenvironmentareknownas:
a.
personanalysis.
b.
demographicanalysis.
c.
individualanalysis.
d.
groupandindividualanalysis.
[ANS:
A,p.202-203]
10.Thedesiredoutcomesoftrainingprogramsareformallystatedas:
a.
traininggoals.
b.
learningobjectives.
c.
instructionalobjectives.
d.
learninggoals.
[ANS:
C,p.205]
11.Principlesoflearningarecharacteristicsthathelpemployeeswithallofthefollowingexcept:
a.
graspingnewmaterial
b.
makingsenseofnewmaterial
c.
transfernewmaterialtothejob
d.
retainnewlearning
[ANS:
D,p.206]
12.Goalsetting:
a.
buildsabridgebetweenemployeesandtheorganization
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