英文酒店实习报告.docx
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英文酒店实习报告
英文酒店实习报告
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英文版:
酒店前台实习总结
MyInternshipLife
--SevendaysChangtaiHotelManagementCo.,Ltd.【abstract】Theessayisarecordformyinternshiplifeandmyfeelingsgettingfromthework.Theinternshipisatransitionfromastudenttoastaff.Inthisstage,youmustgiveupsomethingandlearnhowtodosothatyouwillreallyworkwell.WhenIwasworkingatthepositionofreception,Ilearntitwasveryimportanttobeapersonofprofessionalethics.Eventhoughthecompanyisstrangetoyou,youmustlearntoadaptandmakeuseoftheenvironmenttocreateahighervalue.Thejobsmustbefilledwithpressureanddifficulties,ifyouarecleverandstrongenough,youcouldovercomealltheobstacles.BelieveyourselfandWorkconsciously.YouwillbecometheonewhowillcarryalettertoGarcia.Nomatterwhatwewillgetfromthefirstjob,itmustinfluencemylifeforever.IbelieveIcandowhatIwantto.IwillbeapersonthatIwanttobe.
【keywords】workexperience,internshiplife
1.Introduction
Thesixthmonth,asbeautifulasaflower,waspainfulforme.Ihadn’tnoticedthattheflowersgraduallybegantobloom.ThedaythatIhadtoleavewascoming.Fromthatdayon,mylifewaschanging.
Itwasasunnyday.Manycompaniesheldjobfairstorecruittheinterns.Myclassmateswerepreparingtointerviewthejobsthattheyloved.MybestfriendsandImadeourmindstointerviewthereception,whichwasofferedbytheseven-dayhotel.Thereasonwhywechosethehotelwasthatithadtwodaysofficialholidaysinaweek.wecouldspentthedaysinstudyingandreviewing.Attheotherhand,thecompanyprovidedfreedormitoryforus.Atlast,wesucceedandthecompanyallowedustogotoworkatthenextweek.
2.Workexperience
interestedinyourwork
Thefirstweek,wewerearrangedinthetrainingteam,wehadtostrengthentheenthusiasmtostudybecausewedidn’thaveknowledgeofthehotelatall.Themanagermadeanorderthatwemustunderstoodalltheprocesses,especiallyatthepartofReceptionguests.Wewereseparatedwithtwogroups.Onegroupwasresponsibleforthemarketandtheotherwasresponsibleforthereception.Atthefirstday,Iwasrequiredtograspthemeaningoftherunningrulesofthehotel.Bylearningit,IfounditthatthehotelwasthefirstChinaHotelthatoperatedontheUSAmarket.Asthesamewithit,italsohadmanyadvantagesthatotherhotelscouldn’tcomparedwith,suchasFuelpump、Packettowel、Bedtimemilk、Soundproofingstripandsoon.Asalltheitemsmentionedabove,Ifeltmoreandmoreexcitedaboutthework.
Aweeklater,Duetotheabsenceofthereception,ourmanagerwishedthatIcouldtakeontheposition.ThenshetaughtmehowtohandleV4systemanddealwithsomeimportantthings,forexample,answerthe
phone、arrangetheroom、callawakeatthespecifiedtime、deposittheluggageandsoon.Eachprocedureshouldbecaredaboutalot.Asthemonitorsofourteam,Iwasresponsibleforthestudyingofothers,iftheyhaddifficultproblems,Iwouldgiveahandtothem.Onlywestudiedhardenough,webelieved,couldweachieveourtargets.
Difficultiesmakeyouflyfreely
Thingsweren’talwayswhatweseem,mypartnersusuallymadevariedmistakes,astheresultofit,mybossalwaysshoutedatme.Hethoughtitwasmyfault.However,Ithoughtitwasachancebecausewecoulddiscovertheshortage.Ididn’tthinkitwasrightthatwewouldsucceedwithoutanymistakes.Justlikeastorysaying:
Acocoonstruggledtoforceitsbodythroughthepupa,butitseemedtostopmakinganyprogress,soahumandecidedtohelpthebutterfly.Hetookapairofscissorsandsnippedoffthecocoon.Thebutterflythenemergedeasily.Butitsbodywasswollenanditswingsweretoosmall,whichwouldn’tenlargeandexpandtobeabletosupportthebody.Intheend,itneverwasabletofly.WhatthemaninhiskindnessandhastedidnotunderstandwasthattherestrictingcocoonandthestrugglerequiredforthebutterflywereGod’sway.Sometimes,whatweneedinourlifewasstruggles,ifwegotthroughourlifewithoutanyobstacles,itwouldcrippleus.Asaresult,wewouldnotbeasstrongaswhatwecouldhavebeen.
Inthetime,Ilostmyselfinworkingandenjoyedthehappinessbroughtbythework.Formostofus,theworkwasthecentral,dominatingfactoroflife.Notonlyforthechanceofferingthecreativity,imaginationorinitiative.Therewasnodoubtthatworkingcouldbringyoumuchhappiness.WhenIreceivedtheprettyorbeautifulladies,thehandsomeorcoolgentlemen,Iwouldthinkitwasanexcitingthing.Forexample,onetime,Ireceivedanoutgoingboy,whenhecametothecheckdesk,Isaid“hello,sir”.Thenheanswered“no,I’mnotfine.”Afterwards,Isaidina
worriedvoice“what’swrongwithyou”HetoldmeananswerthatIcouldn’timage,”I’mhungr