2015旅游与酒店专业实用英语（劳动版）课件：Unit 4 Concierge Service.pptx

2015旅游与酒店专业实用英语（劳动版）课件：Unit 4 Concierge Service.pptx

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Unit4ConciergeService旅游与酒店专业实用英语PracticalEnglishforTourismandHotelServices中国劳动社会保障出版社WarmingupListeningPractice4SituationalConversations123Role-plays5Exercises6ReadingComprehension7Listeningscript8LeaningObjectivesLearningObjectivesAfterlearningthisunit,youshouldbeableto:

andservicesdobellserviceintroducehotelfacilitiesofferinformationservicegivedirectionssuggestactivitiesattheTask1WritetheEnglishforthefollowingpictures.Picture1Picture2Picture3Picture4trunkbaggagetagbaggagecartTask2Putthecorrectscenicspotfromthefollowingboxunderitscorrespondingpicture.Warming-upPicture1Picture2Picture4ShanghaiBundPicture5TotemRoadPicture6PotalaPalaceTempleofHeavenTerra-cottaWarriorsPotalaPalaceCantonTowerShanghaiBundTotemRoadTempleofPicture3CantonHeavenTowerTerra-cottaWarriorsTask1Mrs.AndersonisaskingtheChiefConciergeabouthowtogettotheSummerLotusBar.Listentotheirconversationandwritethecorrectplacebesideitscorrespondingletter.DBarsCAndingmenStr.BeihaiStopAndingmenStr.BusesNo.42/118HotelNWABeihaiParkBHouhaiSummerLotusBarBeihaiParkQuanjudeRoastDuckRestaurantHouhaiQuanjudeRoastDuckRestaurantSummerLotusBarListeningscriptListeningPracticeTask2Listentoashortpassageandfillintheblankswiththeexactwordsyouhear.Key

（1）dobellservice

（2）specialneeds（3）localattractions（4）carrentals（5）sightseeingarrangementsListeningscriptConversation1DoingbellserviceTask:

Readtheconversationandfillouttheblanksbelow:

1.Ms.Gordonhaspiecesofbaggageinall.three2.Ms.Gordonsroomisonthe12thfloor.SituationalConversationsConversation2IntroducinghotelservicesTask1Readtheconversationandchecktheservicesandfacilitiesthebellmanintroduces.ChineserestaurantWesternrestauranttheInternetserviceWi-FiservicespacenterswimmingpoolSituationalConversationsConversation2IntroducinghotelservicesTask2Readtheconversationagainandcompletetshtaetementsaboutthehotelservices.1.TheChineserestaurantopensfrom11a.m.to10.p.m.2.TheFrontDeskprovidesthepasswordfortheWi-Fi.3.Thespacenterofferssuchservicesasmassageandbeautytreatment.SituationalConversationsConversation3SuggestingactivitiesTask:

Readtheconversationandticktheplacesthattheguestmightgoto.LaoshTeahouseSanlitunBarStreetLiulichangWangfujingStreetTask1Aguestisaskingtheconciergeaboutdirectionstothebusinesscenterandthespacenterinthehotel.Completethefollowingconversationwiththeinformationgiveninthemap.Role-plays2ndfloor3rdfloor1stfloorSuggestedanswersBusinesscenterElevatorGuestroomsCorridorLounge1.the3rdfloor2.taketheelevator3.left4.Walkstraightahead5.onyouGruriegshttrooms6.Go/WalkpastGuestroomsRestaurantConciergeLobbySpacenterTask2Aguestcallstheconciergedeskaskingforhelpofpickinguphisluggage.Roleplaytheconversationaccordingtothenotebelow.Role-playsNOTEGuestname:

MariaWilliamsRoomnumber:

1210Check-outtime:

11:

30Piecesofbaggage:

2plusahandbagSpecialnote:

somethingfragileinthehandbagTask3Dotherole-playwithyourpartneraccordingtothesituationbelow.Guest你刚到饭店，让行李员帮忙拿行李；你感冒了，问行李员哪里可以买到感冒药；到了房间后你问行李员客房内是否有互联网接口，因为你需要每天上网查看电子邮件。

Bellman你迎接客人，为客人提行李；等客人办完入住登记后，你向客人介绍酒店就有医务室，如果客人感冒不严重，可以到酒店外的药店买药，并告诉客人药店的位置；进入房间后你介绍客房有免费的上网服务。

Task1PleasewritetheChinesenamesforthefollowingscenicspots.AnswerB.雍和宫E.故宫C.秦始皇兵马俑F.石林A.鸟巢D.靖江王陵G.泰山H.埃菲尔铁塔I.西湖J.自由女神像Task2MatchwhattheconciergesaysinColumnAwithitscorrespondingserviceinColumnB.Answer1-b2-f3-a4-g5-e6-d7-cTask3Completeeachsentencewiththeappropriateformofthewordfromthebox.Answer1.attractive2.hire3.valuable4.relaxed5.arrangementsTask4TranslatethefollowingparagraphintoChinese.Suggestedanswer我来简要介绍一下香格里拉酒店。

我们酒店有中式和西式餐厅，餐厅的大厨可以根据您的特殊要求为您烹制佳肴。

我们新开了一个健身俱乐部，那里有一个很大的温水游泳池，并配有有顶层花园，从顶层花园可以欣赏京西的美景我。

特别要为大家介绍的是我们的“气”水疗，它被评为北京最具人气的水疗方式，您可以在私人水疗馆里享受全身心的放松。

我相信您在我们酒店会有与众不同的感受。

Task5CompletethefollowingsentencesbytranslatingtheChineseinthebracketsintoEnglish.Suggestedanswers1.Isthereanythingvaluableorfragileinyoursuitcase?

2.Letmegetabaggagecart.3.ItisagoodideatovisittheStoneForesttoday.4.Canyougivemesomeadviceonaweekendtourformygroupsoftourists?

5.ShallIarrangeataxiforyou?

Readthefollowingpassageandtickthequalitiesofaconciergementionedinthepassage.positiveknowledgeableaboutsurroundingfacilitiespatientfashionablydressedpossessinggoodcommunicationskillssociablehavinggoodproblem-solvingskillsprofessionalTask1Mrs.AndersonisaskingtheChiefConciergeabouthowtogettotheSummerLotusBar.Listentotheirconversationandwritethecorrectplacebesideitscorrespondingletter.Concierge（C）:

Goodafternoon,madam.HowmayIhelpyou?

Mrs.Anderson（Mrs.）:

Goodafternoon.ImgoingtomeetmyfriendinabarcalledSummerLotusBar.Doyouknowwhereitis?

C:

Yes.Ikn