新编实用英语综合教程2 Unit 4 Hotel Service教案.docx

新编实用英语综合教程2 Unit 4 Hotel Service教案.docx

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新编实用英语综合教程2Unit4HotelService教案

Unit4HotelServices

UnitGoals

Whatyoushouldlearntodo

1.Bookahotelroomandservices

2.Checkin/outatahotel

3.Fillinareservationform

4.Fillinaroomreservationcard

Whatyoushouldknowabout

1.HotelservicesintheUSA

2.Relativeclause

SectionITalkingFacetoFace

1.ImitatingMini-Talks

2.ActingouttheTasks

3.StudyingEmailInformationontheInternet

4.FollowingSampleDialogues

5.PuttingLanguagetoUse

SectionIIBeingAllEars

1.LearningSentencesforWorkplaceCommunication

2.HandlingaDialogue

3.UnderstandingaShortSpeech/Talk

SectionIIITryingyourHand

1.PracticingAppliedWriting

2.WritingSentencesandReviewingGrammar

SectionIVMaintainingaSharpEye

Passage1:

InformationRelatedtotheReadingPassage

1.KindsofhotelsintheUnitedStates:

Placestostayforashorttimemaybecalledhotels,hostels,motelsormotorhotels,inns,lodgesorresorts.Hostels,alsoreferredtoasyouthhostels,areoftenforstudentsworkingawayfromhome.Motelshaveplentyofparkingspaceandareusuallynearafreewayorhighway.Innsareusuallylikemotels.Lodgesandresorts,orresortshotels,areinthemountains,onthecoast,ornearlakes.

2.Kindsofbeds:

Bedsgobymanydifferentnames.Startingwiththesmallest,therearesingle,twin,double,queenandkingsizeones.“Longboys”areforexceptionallytallpeople.Atsomehotels,queenbedsarethesmallestsizeused,soadoubleroomhastwoofthem.Somehotelsevenoffertheirguestswaterbeds.Arollawaycanbemovedintoaroomtosleepanextra

person.Hide-a-bedsaresofasthatfoldouttomakebeds.

TextWelcometoClimerLodge

MiamiUniversity

Oxford,Ohio45056

WelcometoClimerLodge.WearefortunatetohavethisbeautifulfacilitytoaccommodateveryspecialguestsfromMiamiUniversity.Inoureffortstoserveyou,weaskthatyounotethefollowing:

●TheresidentmanagerlivesinRoom129,nearthelobbyentrance,andmaybereachedbydialing9-5226.Pleasecontactthemanagerifyouhaveanyquestionsorneedsafter5:

00P.M.onweekdaysandthroughoutweekendstays.

●OnthelowerlevelofClimeryouwillfindanicemachine,acannedbeveragemachine,aloungeareaandkitchenettewherecoffeeandteaandalightcontinentalbreakfastareprovided.

●LoungeHours:

6:

00A.M.to11:

00P.M.daily.Itisanon-smokingatmosphere.

●RecreationCenterHours:

9:

00A.M.to10:

00P.M.,SundaythroughThursday.9:

00A.M.to11:

00P.M.on

FridayandSaturday.Nolifeguardisondutyintheswimmingpool.Parentsarerequiredtobepresentatalltimeswhenchildrenareinthepool.Nochildrenareallowedinthesauna.

●Check-outtimeis10:

00A.M.Upondeparture,pleaseleavethekeyinyourroom.

PhoneInstructions:

●On-campuscalls:

Dialonlythelast5numbers.Noneedtodialthe52prefix.

●Localtelephonecalls:

Dial88,thenthe7-digitoff-campusnumber.

●AT&Toperator-assistedcalls（collect,callingcard,etc.）—dial80,theareacode

（foralllongdistancecalls）,thenthetelephonenumber.

Toplaceaninternationalcall:

Dial8+011+CountryCode+CityCode+Number

●EMERGENCYPHONENUMBER:

PUBLICSAFETY—911（Police,Fire,Medical）

LanguagePoints

1ExplanationofDifficultSentences

1.（Para.1）WearefortunatetohavethisbeautifulfacilitytoaccommodateveryspecialguestsofMiamiUniversity.

Analysis:

Inthissentencetheinfinitivephrasetohavethisbeautifulfacility...isusedasanadverbialofreason,modifyingarefortunate.

Translation:

我们很荣幸为迈阿密大学尊贵的客人们提供优美的住宿条件。

Example:

MissWangisveryfortunatetohaveachancetodoherresearchworkinBritain.

2.（Para.3）OnthelowerlevelofClimeryouwillfindanicemachine,acannedbeveragemachine,aloungeareaandkitchenettewherecoffeeandteaandalightcontinentalbreakfastareprovided.

Analysis:

Whereintroducesarelativeclausemodifyingtheantecedentkitchenette.Inwhichcanbeusedinsteadofwhere.

Translation:

在旅馆底层有冰箱、罐装饮料机、休息区和小厨房，那里提供咖啡、茶和欧式简餐。

Example:

Thisisthefamoussmalltownwhere/inwhichEinsteinoncelivedandworked.

3.（Para.6）Upondeparture,pleaseleavethekeyinyourroom.

Analysis:

Upondepartureisaprepositionalphraseusedasanadverbialoftime,meaningimmediatelyafterdeparture.Uponisthesameasinthiscase.

Translation:

离开房间时请把钥匙留在房间内。

Example:

Upondeparture,pleasecheckyourluggageagainincasesomethingisleftbehind.

4.（Para.7）Noneedtodialthe52prefix.

Analysis:

Inthissentencethereisisomitted.ThewholesentenceshouldbeThereisnoneedtodialthe52prefix.

Translation:

无需拨打前两位号码52。

Example:

Noworktodoforthetimebeing.

5.（Para.12）...weekendguestswillbeprovidedwithextratowelstomakeyourstaymorecomfortable.

Analysis:

Tomakeyourstaymorecomfortableisaninfinitivephraseusedasanadverbialofpurpose,meaninginorderto...

Translation:

为保证度周末的客人起居舒适，我们为您提供了备用毛巾。

Example:

Theywenttothehospitalbytaxi（inorder）togetthereassoonaspossible.

6.（Para.12）Anironandironingboardisavailableuponrequest.

Analysis:

Uponrequestmeanswhen/ifrequested.ThisisausefulphraseinbusinessEnglish.

Translation:

如需要，我们还可以向您提供熨斗和熨衣板。

Example:

Breakfastcanbebroughttotheroomuponrequest.

7.（Para.13）Maywehaveyourcommentsorsuggestions?

Analysis:

Itisamorepolitewaytouseaninterrogativesentencetoasksomeone’sfavorthantouseanimperativesentence.

Translation:

您能对我们的工作提些意见或建议吗？

Example:

Maywehaveyouraddressandtelephonenumber?

2ImportantWords

1.lodge

n.smallhousewhichpeoplestayin小旅馆

v.toliveinsomeoneelse’shouseforonlyashortperiodoftime

寄宿，临时暂住

e.g.

TheywenttoashootinglodgeinScotlandfortheweekend.

Hehadarrangedformetolodgewithhisdaughterandson-in-law.

2.facility

n.equipment,buildings,servicesthatareprovidedforaparticular

activityorpurpose设施，场所

e.g.

Shehadnocookingfacilitiesinherroom.

Onlysixcountrieshadthefacilitiesandknowhowtoproduceadvanced

weaponsystemsofthiskind.

3.accommodate

v.toprovidepeoplewithaplacetoliveorstay提供食宿

e.g.

Theycan’taccommodateguestsatthemoment.

Theyhavenotgivenuphopeoffindingfinancialsupporttoaccommodate

thesepeopleproperly.

4.note

v.topayattentiontoandremember注意并记住

e.g.

Pleasenotethatthisbillmustbepaidwithintendays.

Hisaudience,Inotedwithregret,werebeginningtolookbored.

5.lounge

n.roominahotel,club,etc.wherepeoplesitandrelax休息室，客厅

e.g.

Intheloungeofthehotel,drinksareusuallymoreexpensivethanin

otherplaces.

Westayedintheloungeforabouttwohours,talkingaboutthepeopleandthingswerememberedatschool.

6.emergency

n.anunexpectedanddifficultordangeroussituation紧急情况

e.g.

Thesebellsaresupposedtobeusedonlyinemergencies.

Theplanemadeanemergencylanding.

7.apologize

v.tosayoneissorry,asforafaultorforcausingpain道歉

e.g.

Iapologizetoherforsteppingonherfoot.

Heshouldapologizetothechairmanforarrivinglate.

8.inconvenience

n.astateofdifficultywhenthingsdon’tsuitone不便，不便之处

e.g.

Itcausesalotofinconveniencewhenbusesdon’tcome.

Allthattravelwillbeagreatinconveniencetome.

9.lack

n.shortage,absence短缺，缺乏

v.tobewithout,nothaveenoughof没有，缺乏

e.g.

Hisdepartmentwasshutdownforlackoffunds.

Largemassesofpeoplelackthenecessitiesoflife.

10.additional

a.extraormorethanthosementionedoralreadythere另外的，附加的

e.g.

Thiswasanadditionalproofofhisignorance.

Thisproblemisadditionaltotheirmajorfinancialanxieties.

11.jot

v.towritequickly,especiallywithoutpreparation草草记下，匆匆写下

e.g.

Ijotteddownthenameofthebookthathewastalkingabout.

Letmejotdownyourtelephonenumber.

Passage2:

InformationRelatedtotheReadingPassage

1.Descriptionofahotelsurvey

AhotelsurveyincludescustomersatisfactionwiththeFrontDesk,GuestServices,GuestRoom/Bath,RoomService,Restaurant,Lounge,andanoverallrating.

TextWhattoIncludeinaHotelGuestSurvey

Afriendofminerecentlywentonabusinesstrip.Hestayedinahotelthathadasurveyforeveryservicethatthehotelprovided.Heappreciatedthatthehotelwantedtothoroughlyunderstandhowitwasdoingineachoftheseservices,buthedidnothavethetimetoprovidecustomerfeedbackforeachhotelsurvey.Withthatinmind,hesuggestedonecomprehensiveandconsolidatedhotelguestsurveythatwouldhavemadeitsimpletotakeandcompletethesurvey.Hereareafewofhisideasaboutwhattoincludeinahotelguestsurvey:

●Decor—Whilehotelatmospheremaynotseemlikeitshouldmatter,itcanoftensetthetonefortheentireguests’experience.Decorcandeterminewhatcustomershotelsattractandhowthoseguestsexperiencethehotel.Doestheresortmaketheguestsfeelrelaxed?

Luxurious?

Energized?

Inshort,decormatters,soitshouldbeincludedinyourhotelguestsurvey. 

●Cleanliness—Thismaybeanobviouscategorytoincludeinthehotelguestsurvey.Butsometimestheobviouscanbeoverlooked.Cleanlinessoftherooms,floors,lobbies,andsharedspacesofthehotelscanmakeorbreaksomeone’sexperience.Askaboutthecleanlinessinbothsharedandprivatespacestoensurethatthehotelismeetingthestandardsofcleanliness.

●Foodandbeverage—Foodandbeveragemaynotbecriticaltohotelguestsifthehotelislocatedinacity.Butiftheguestsarehotel-boundorthehotelismeanttomeettheguests’everyneed,thenaskingaboutthefoodandbeveragesisessential.Ensuringthatthe