ISO21001教育组织教育组织管理体系要求及使用指南英文版.docx

ISO21001教育组织教育组织管理体系要求及使用指南英文版.docx

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ISO21001教育组织教育组织管理体系要求及使用指南英文版

ISO21001-2018教育组织—教育组织管理体系-要求及使用指南

Contents

Foreword

Introductioni

1Scope

2Normativereferences

3Termsanddefinitions

4Contextoftheorganization

4.1Understandingtheorganizationanditscontext

4.2Understandingtheneedsandexpectationsofinterestedparties

4.3Determiningthescopeofthemanagementsystemforeducationalorganizations

4.4Managementsystemforeducationalorganizations（EOMS）

5Leadership

5.1Leadershipandcommitment

5.1.1General

5.1.2Focusonlearnersandotherbeneficiaries

5.1.3Additionalrequirementsforspecialneedseducation

5.2Policy

5.2.1Developingthepolicy

5.2.2Communicatingthepolicy

5.3Organizationalroles,responsibilitiesandauthorities

6Planning

6.1Actionstoaddressrisksandopportunities

6.2Educationalorganizationobjectivesandplanningtoachievethem

6.3Planningofchanges

7Support

7.1Resources

7.1.1General

7.1.2Humanresources

7.1.3Facilities

7.1.4Environmentfortheoperationofeducationalprocesses

7.1.5Monitoringandmeasuringresources

7.1.6Organizationalknowledge

7.2Competence

7.2.1General

7.2.2Additionalrequirementsforspecialneedseducation

7.3Awareness

7.4Communication

7.4.1General

7.4.2Communicationpurposes

7.4.3Communicationarrangements

7.5Documentedinformation

7.5.1General

7.5.2Creatingandupdating

7.5.3Controlofdocumentedinformation

8Operation

8.1Operationalplanningandcontrol

8.1.1General

8.1.2Specificoperationalplanningandcontrolofeducationalproducts

andservices

8.1.3Additionalrequirementsforspecialneedseducation

8.2Requirementsfortheeducationalproductsandservices

8.2.1Determiningtherequirementsfortheeducationalproductsandservices

8.2.2Communicatingtherequirementsfortheeducationalproductsandservices

8.2.3Changestorequirementsfortheeducationalproductsandservices

8.3Designanddevelopmentoftheeducationalproductsandservices

8.3.1General

8.3.2Designanddevelopmentplanning

8.3.3Designanddevelopmentinputs

8.3.4Designanddevelopmentcontrols

8.3.5Designanddevelopmentoutputs

8.3.6Designanddevelopmentchanges

8.4Controlofexternallyprovidedprocesses,productsandservices

8.4.1General

8.4.2Typeandextentofcontrol

8.4.3Informationforexternalproviders

8.5Deliveryoftheeducationalproductsandservices

8.5.1Controlofdeliveryoftheeducationalproductsandservices

8.5.2Identificationandtraceability

8.5.3Propertybelongingtointerestedparties

8.5.4Preservation

8.5.5Protectionandtransparencyoflearners’data

8.5.6Controlofchangesintheeducationalproductsandservices

8.6Releaseoftheeducationalproductsandservices

8.7Controloftheeducationalnonconformingoutputs

9Performanceevaluation

9.1Monitoring,measurement,analysisandevaluation

9.1.1General

9.1.2Satisfactionoflearners,otherbeneficiariesandstaff

9.1.3Othermonitoringandmeasuringneeds

9.1.4Methodsformonitoring,measurement,analysisandevaluation

9.1.5Analysisandevaluation

9.2Internalaudit

9.3Managementreview

9.3.1General

9.3.2Managementreviewinputs

9.3.3Managementreviewoutputs

10Improvement

10.1Nonconformityandcorrectiveaction

10.2Continualimprovement

10.3Opportunitiesforimprovement

AnnexA（normative）Additionalrequirementsforearlychildhoodeducation

AnnexB（informative）PrinciplesforanEOMS

AnnexC（informative）Classificationofinterestedpartiesineducationalorganizations

AnnexD（informative）Guidelinesforcommunicationwithinterestedparties

AnnexE（informative）Processes,measuresandtoolsineducationalorganizations

AnnexF（informative）Exampleofmappingtoregionalstandards

AnnexG（informative）Healthandsafetyconsiderationsforeducationalorganizations

Foreword

ISO（theInternationalOrganizationforStandardization）isaworldwidefederationofnationalstandardsbodies（ISOmemberbodies）.TheworkofpreparingInternationalStandardsisnormallycarriedoutthroughISOtechnicalcommittees.Eachmemberbodyinterestedinasubjectforwhichatechnicalcommitteehasbeenestablishedhastherighttoberepresentedonthatcommittee.Internationalorganizations,governmentalandnon-governmental,inliaisonwithISO,alsotakepartinthework.ISOcollaboratescloselywiththeInternationalElectrotechnicalCommission（IEC）onallmattersofelectrotechnicalstandardization.

TheproceduresusedtodevelopthisdocumentandthoseintendedforitsfurthermaintenancearedescribedintheISO/IECDirectives,Part1.InparticularthedifferentapprovalcriterianeededforthedifferenttypesofISOdocumentsshouldbenoted.ThisdocumentwasdraftedinaccordancewiththeeditorialrulesoftheISO/IECDirectives,Part2（seewww.iso.org/directives）.

Attentionisdrawntothepossibilitythatsomeoftheelementsofthisdocumentmaybethesubjectofpatentrights.ISOshallnotbeheldresponsibleforidentifyinganyorallsuchpatentrights.DetailsofanypatentrightsidentifiedduringthedevelopmentofthedocumentwillbeintheIntroductionand/orontheISOlistofpatentdeclarationsreceived（seewww.iso.org/patents）.

Anytradenameusedinthisdocumentisinformationgivenfortheconvenienceofusersanddoesnotconstituteanendorsement.

Foranexplanationonthevoluntarynatureofstandards,themeaningofISOspecifictermsandexpressionsrelatedtoconformityassessment,aswellasinformationaboutISO'sadherencetotheWorldTradeOrganization（WTO）principlesintheTechnicalBarrierstoTrade（TBT）seethefollowingURL:

www.iso.org/iso/foreword.html.

ThisdocumentwaspreparedbyProjectCommitteePC/288,Educationalorganizationsmanagementsystems-Requirementswithguidanceforuse.

Introduction

0.1General

Thisdocumentprovidesacommonmanagementtoolfororganizationsprovidingeducationalproductsandservicescapableofmeetinglearners'andotherbeneficiaries'requirements.

0.2Relevance

Thereisacriticalandcontinuousneedforeducationalorganizationstoevaluatethedegreetowhichtheymeettherequirementsoflearnersandotherbeneficiaries,aswellasotherrelevantinterestedpartiesandtoimprovetheirabilitytocontinuetodoso.

NOTEAclassificationofinterestedpartiesineducationalorganizationsisprovidedinAnnexC.

Althougheducationalorganizationsandlearnersworldwidearethemainbeneficiariesofthisdocument,allinterestedpartieswillbenefitfromstandardizedmanagementsystemsineducationalorganizations.

EXAMPLEEmployerswhosponsorandencouragestafftoparticipateineducationalservicescanalsobenefitfromthisdocument.

Thepotentialbenefitstoanorganizationofimplementingamanagementsystemforeducationalorganizations（EOMS）basedonthisdocumentare:

a）betteralignmentofobjectivesandactivitieswithpolicy（includingmissionandvision）;

b）enhancedsocialresponsibilitybyprovidinginclusiveandequitablequalityeducationforall;

c）morepersonalizedlearningandeffectiveresponsetoalllearnersandparticularlytolearnerswithspecialeducationneeds,distancelearnersandlifelonglearningopportunities;

d）consistentprocessesandevaluationtoolstodemonstrateandincreaseeffectivenessandefficiency;

e）increasedcredibilityoftheorganization;

f）ameansthatenableseducationalorganizationstodemonstratetheircommitmenttoeffectiveeducationalmanagementpractices;

g）aculturefororganizationalimprovement;

h）harmonizationofregional,national,open,proprietary,andotherstandardswithinaninternationalframework;

i）widenedparticipationofinterestedparties;

j）stimulationofexcellenceandinnovation.

0.3RelationshipbetweenthisdocumentandotherInternationalStandards

Thisdocumentisastand-alonemanagementsystemstandard,alignedwithISO9001.Itfocusesonthemanagementsystemsofeducationalorganizationsaswellastheimpactoftheseonlearnersandotherrelevantinterestedparties.

ThisdocumentconformstoISO’srequirementsformanagementsystemstandards.Theserequirementsincludeahighlevelstructure,identicalcoretext,andcommontermswithcoredefinitions,designedtobenefitusersimplementingmultipleISOmanagementsystemstandards.

Thisdocumentcanbeimplementedalongsideregional,national,open,proprietaryandotherstandardsorrelateddocuments.

NOTEAnnexFprovidesanexampleofhowtoimplementthisdocumentalongsidetheEuropeanQualityAssuranceFrameworkforVocationalEducationandTraining（EQAVET）.

0.4PrinciplesforanEOMS

ThisEOMSentailsthefollowingmanagementprinciples:

a）focusonlearnersandotherbeneficiaries;

b）visionaryleadership;

c）engagementofpeople;

d）processapproach;

e）improvement;

f）evidence-baseddecisions;

g）relationshipmanagement;

h）socialresponsibility;

i）accessibilityandequity;

j）ethicalconductineducation;

k）datasecurityandprotection.

NOTEThedetailsoftheseprinciplesareanalysedinAnnexB.

0.5Processapproach

0.5.1General

Thisdocumentpromotestheadoptionofaprocessapproachwhendeveloping,implementingandimprovingtheeffectivenessofanEOMS,toenhancelearnerandotherbeneficiarysatisfactionbymeetinglearnerandotherbeneficiaryrequirements.Specificrequirementsconsideredessentialtotheadoptionofaprocessapproachareincludedin4.4.

Understandingandmanaginginterrelatedprocessesasasystemcontributestotheorganization’seffectivenessandefficiencyinachievingitsintendedresults.Thisapproachenablestheorganizationtocontroltheinterrelationshipsandinterdependenciesamongtheprocessesofthesystem,sothattheoverallperformanceoftheorganizationcanbeenhanced.

Theprocessapproachinvolvesthesystematicdefinitionandmanagementofprocesses,andth