高考英语阅读理解巩固练习48.docx
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高考英语阅读理解巩固练习48
2014高考英语阅读理解巩固练习（48）及答案
阅读理解
Outsidehershabbycottage,oldMrs.Tailorwashangingoutlaundryonawireline,unawarethatsomechildrenlayhiddenintheleavesofanearbytreewatchinghereverymove.Theyweredeterminedtofindoutifshereallywasawitch.
Theywatchedasshetookabroomsticktocleanthedirtfromherstonesteps.But,muchtotheirdisappointment,shedidnotmountthebroomstickandtakeflight.Suddenly，theoldlady’sworkwasinterruptedbythecacklingofherhen—asignalthatanegghadbeenlaidinthewarmnestontopofthehaystack.
TheoldbroomstickwasputasideasshehobbledofftowardsthehaystackfollowedbySooty,ablackcatshehadrescuedfromafoxtrapsometimeback.Withonlythreelegs,itwashardforSootytokeepupwiththeoldlady.Thecatprovidedproof—thechildrenweresurethatonlyawitchwouldownablackcatwiththreelegs.
There，standingonawoodenbox,wasMrs.Tailor,stretchingouttogatherherpreciousegg.Takingtheegginoneofherhands,shebegantoclimbdownwhen,withoutwarning,theboxbrokeandtheoldladyfell.
“Wehavetogoandhelpher,”whisperedAmy.
“Whatifitisatrick？
”repliedBen.
“Don’tbesilly,Ben.Ifshewereawitch,shewouldhaveturnedusintofrogsalready，”reasonedMeg.“ComeonAmy,let’sgo.”Thegirlsclimbeddownthetreeandranallthewaytothehaystack.
Approachingcarefully,theycouldseeawoundontheoldlady’sface.Shehadknockedherheadonastoneandheranklewasdefinitelybroken.“GoandgetDad，”Amyyelledtoherbrother.“Tellhimabouttheaccident.”
Theboysdidnotneedanotherexcusetoleave.Theyranasfastastheycouldforhelp,hopingthatMrs.Tailorwouldnotwakeandturnthegirlsintofrogs.
【文章大意概括】 孩子们对住在破旧房舍里的、用扫帚柄扫台阶的、后面跟着一只黑色的三条腿的猫的OldMrs.Tailor是不是巫师很感兴趣，于是躲在附近的树上偷偷观察，结果如何呢？
本文的寓意又是什么呢？
1.Whywerethechildrenhidinginthetree?
A.TheywantedtowatchMrs.Tailordoherhouseworkclosely.
B.Theywereplayingahide-and-seekgame.
C.TheywantedtofindoutiftherumorsaboutMrs.Tailorweretrue.
D.Theywerepretendingtobespies.
【详解剖析】 事实细节题。
由首段尾句Theyweredeterminedtofindoutifshereallywasawitch.可知孩子们想看看人们对老太太是巫师的传言是否是真的。
【最佳选项】 C
2.Mrs.Tailorstoppedsweepingwhen________.
A.herfrontstepswereclean
B.shenoticedthechildreninthetree
C.shewasreadytotakeaflight
D.sheheardthehencackling
【详解剖析】 事实细节题。
由第二段倒数最后一句可知答案为D。
【最佳选项】 D
3.BendidnotrushtohelpMrs.Tailorbecause________.
A.hethoughtthatshecouldbetrickingthem
B.heknewthattheyshouldnothavebeeninthetree
C.hedidnotseetheoldladyfalldown
D.hewasafraidofthethree-leggedcat
【详解剖析】 推理判断题。
从文中描述的内容可知，Ben认为Mrs.Tailor是一个巫师，他认为可能是Mrs.Tailor在使诡计，所以在两个女孩子前去救助时，他依然没有奔向前去帮助Mrs.Tailor。
【最佳选项】 A
4．Whichoftheseoldsayingsbestsuitsthestory’slessonforus?
A.Makehaywhilethesunshines.
B.Neverjudgeabookbyitscover.
C.Peopleinglasshousesshouldnotthrowstones.
D.Abirdinthehandisworthtwointhebush.
【详解剖析】 推理判断题。
通读全文可以推知，作者想告诉我们“不要以貌取人或仅从事物的表象来判断事物”。
【最佳选项】 B
（2011·浙江卷，C）
Inthemoreandmorecompetitiveserviceindustry,itisnolongerenoughtopromisecustomersatisfaction.Today,customer“delight”iswhatcommpainesaretryingtoachieveinordertokeepandincreasemarketshare.
Itisacceptedinthemarketingindustry,andconfirmedbyanumberofresearches,thatcustomersreceivinggoodservicewillpromotebusinessbytellingupto12otherpeople;thosetreatedbadlywilltelltheirtalesofwoetoupto20people.Interestingly,80percentofpeoplewhofeeltheircomplaintsarehandledfairlywillstayloyal.
NewchallengesforcustomercarehavecomewhenpeoplecanobtaingoodsandservicesthroughtelephonecallscentersandtheInternet.Forexample，manycompaniesnowhavetoinvest（投资）alotofmoneyininformationtechnologyandstafftraininginordertocopewiththe“phone_rage”—causedbydelaysinansweringcall，beingcutoffinmidconversationorleftwaitingforlongperiods.
“Manypeopledonotliketalkingtomachines，”saysDr，Storey，SeniorlecturerinMarketingatCityUniversityBusinessSchool.“Banks，forexample，encouragestaffatcallcenterstousecustomerdatatoestablishinstantandgoodrelationshipwiththem.Theaimistomakethecustomerfeeltheyknowyouandthatyoucantrustthem—thesortofcomfortablefeelingspeoplehaveduringfacetofacechatswiththeirlocalbranchmanager.”
Recommendedwaysofcreatingcustomerdelightinclude：
underpromisingandoverdelivering（sayingthatarepairwillbecarriedoutwithinfivehours，butgettingitdonewithintwo）replacingafaultyproductimmediately；throwinginagiftvoucher（购物礼券）asanunexpected“thankyou”toregularcustomers;andalwaysreturningcalls,evenwhentheyarecomplaints.
Aimingforcustomerdelightisallverywell，butifservicesdonotreachthehighlevelpromised，disappointmentorworsewillbetheresult.Thiscanbeeasedbyofferinganapologyandanexplanationofwhytheservicedidnotmeetusualstandardswithempathy（forexample，“Iknowhowyoumustfeel”），andpossiblesolutions（replacement，compensationorwhateverfairnesssuggestsbestmeetsthecase）．
Airlinesfacesomeofthetoughestchallengesovercustomercare.Fiercecompetitionhasconvincedthemthatdelightingpassengersisanimportantmarketingtool，whilethereisgreatpotentialforcustomerangeroverdelayscausedbyweather,unclaimedluggageandtechnicalproblems.
ForBritishAirwaysstaff，awinningtelephonestyleisconsideredvitalinhandlingthelargevolumeofcallsaboutbookingsandflighttimes.Theyaretrainedtoanswerquickly,withtheirname，jobtitleanda“weareheretohelp”attitude.Thecompanyhasinvestedheavilyininformationtechnologytomakesurethatinformationisavailableinstantlyonscreen.
BritishAirwaysalsosaysitscustomercarepoliciesareappliedwithinthecompanyandstaffaretaughttoregardeachotherascustomersrequiringthehigheststandardsofservice.
Customercareisobviouslyheretostayanditwouldbeafoolishcompanythatusedsloganssuchas“wedoasweplease”．Ontheotherhand，themorecustomersarepromised，thegreatertheriskofdisappointment.
本文阐述了顾客的满意度对企业发展的重要作用。
11．WecanlearnfromParagraph2that________.
A．complainingcustomersarehardtosatisfy
B．unsatisfiedcustomersreceivebetterservice
C．satisfiedcustomerscatchmoreattention
D．welltreatedcustomerspromotebusiness
答案：
D。
推理判断题。
A抱怨中的顾客难以令其满意；B不满意的顾客得到更好的服务；C满意的顾客得到更多的注意；D良好的对待顾客促进企业的发展。
根据信息句“Itisacceptedinthemarketingindustry,andconfirmedbyanumberofresearches,thatcustomersreceivinggoodservicewillpromotebusiness”可以看出D项正确。
12．Thewritermentions“phonerage”（Paragraph3）toshowthat________.
A．customersoftenusephonestoexpresstheiranger
B．peoplestillprefertobuygoodsonline
C．customercarebecomesmoredemanding
D．customersrelyontheirphonestoobtainservices
答案：
C。
细节理解题。
A顾客常常用电话表达自己的愤怒；B人们依然偏爱网上购物；C客户关注更加成为人们的关注；D顾客靠电话得到服务。
根据本段首句“NewchallengesforcustomercarehavecomewhenpeoplecanobtaingoodsandservicesthroughtelephonecallcentersandtheInternet”可知C项正确。
13．Whatdoesthewriterrecommendtocreatecustomerdelight?
A．Callingcustomersregularly.B．Givinga“thankyou”note.
C．Deliveringaquickerservice.D．Promisingmoregifts.
答案：
C。
细节理解题。
A定期给顾客打电话；B给“感谢”便条；C给予快捷服务；D许诺更多的礼物。
根据文中信息“sayingthatarepairwillbecarriedoutwithinfivehours，butgettingitdonewithintwo”和“replacingafaultyproductimmediately”可知C项正确，其他三项曲解了文意。
14．Ifamanagershouldshowhisempathy（Paragraph6），whatwouldheprobablysay?
A．“Iknowhowupsetyoumustbe.”B．“Iappreciateyourunderstanding.”
C．“I'msorryforthedelay.”D．“Iknowit'sourfault.”
答案：
A。
词义猜测题。
A我知道你准是很难过；B我很感激你的理解；C很抱歉，耽误您了；D我知道，这是我们的错。
根据其后信息句“forexample，‘Iknowhowyoumustfeel’”可知A项正确。
15．Customerdelightisimportantforairlinesbecause________.
A．theirtelephonestyleremainsunchanged
B．theyaremorelikelytomeetwithcomplaints
C．theservicescostthemalotofmoney
D．thepoliciescanbeappliedtotheirstaff
答案：
B。
推理判断题。
A他们的电话样式没变；B他们很有可能遇到投诉；C这些服务花费了他们很多钱；D这些政策可以应用到职员身上。
根据文中信息“...delightingpassengersisanimportantmarketingtool,whilethereisgreatpotentialforcustomerangeroverdelayscausedbyweather，unclaimedluggageandtechnicalproblems”．推理可知，航空公司很有可能因为恶劣天气、行李主人不明以及技术等问题导致耽误顾客，以及被投诉，此时使顾客满意是很重要的市场手段。
16．Whichofthefollowingisconveyedinthisarticle?
A．Facetofaceservicecreatescomfortablefeelingsamongcustomers.
B．Companiesthatpromisemorewillnaturallyattractmorecustomers.
C．Acompanyshouldpromiselessbutdomoreinacompetitivemarket.
D．Customerdelightismoreimportantforairlinesthanforbanks.
答案：
C。
事实理解题。
A面对面的服务创造顾客中舒适的感觉；B承诺更多的公司自然吸引更多的顾客；C在激烈的市场竞争中，公司应该少承诺，多做实事；D顾客满意度对于航空公司来说比银行更重要。
通读全文不难排除A、B、D三项，根据最后一段可知C项正确。
D
（2011·全国卷，E）
“Ididn'thearthemcallmyname，”explainedShelleyHennigtoActiveTeens（AT）asshetalkedaboutthatexcitingmomentonnationaltelevisionwhenshewonthehonorofMissTeenUSA2004.“Areyouready？
”iswhatsheheard.Thenshesaid，“Ishookmyheadno，andthentheysaid‘yes’anditwasannouncedagain.”
ItwasfourdaysafterthatlifechangingmomentfortheseventeenyearoldhighschoolstudentfromDestrehan,Louisianashewasstillon_cloud_nine.
“Iwassoshocked!
Ineverbelievedthatitcouldactuallyreallyhappen.”Presentintheaudience（观众）thatdaywere:
hermotherandfather,olderbrother,herfriends,andherdanceteacher.
Understandingwhymembersofherfamilyandherfriendswouldbethere，ATaskedwhyherdanceteacherhadtraveledsofartoseehercompete（比赛）.“She'salwaysbeenmyrolemodel.I'vedancedwithhersinceIwassix.She'sbeenthroughsomanydifficultiesa
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