HND员工培训与开发3.docx

HND员工培训与开发3.docx

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HND员工培训与开发3

HND员工培训与开发3

IndividualReport

A6HC34TrainingandDevelopingtheworkforce

Outcome3

NAME:

SCN:

CLASS:

Learningstyle.

Theoriesoflearning

Learningisaprocessofactiveengagementwithexperience.Itiswhatpeopledowhentheywanttomakesenseoftheworld.Itmayinvolveanincreaseinskills,knowledgeorunderstanding,adeepeningofvaluesorthecapacitytoreflect.Effectivelearningwillleadtochange,developmentandadesiretolearnmore.

Thelearningcycle:

Onetheoryoflearningsuggeststhattheprocessbywhichpeoplelearnisthroughthelearningcycle.Therearefourmainelementsofthecycleanditisimportanttonotethatalearningprocesscanbeginatanypoint.Itisalsoimportantforustobeawarethattocompletethelearningprocesslearnersneedtoworkallthewayaroundthecycle.

Concreteexperiences

Observationsandreflections

Testingtheimplicationofconceptsinnewsituations

Formationofabstractconceptsandgeneralization

Learningstyle

Therearefoursessionsinthelearningstyleincludeactivists,reflector,theorist，pragmatists.Learningstylesrefertoarangeofcompetingandcontestedtheoriesthataimtoaccountfordifferencesinindividuals'learning.Thesetheoriesproposethatallpeoplecanbeclassifiedaccordingtotheir'style'oflearning,althoughthevarioustheoriespresentdifferingviewsonhowthestylesshouldbedefinedandcategorized.Acommonconceptisthatindividualsdifferinhowtheylearn.

Activists:

Althoughthesepeopledonothavelearningexperience,theirlearningstyleismodest,takeactionandconsiderthefutureimpact.Theyareactivelearning.

Reflectors:

Theirlearningstyleistoobservethesituationfromdifferentangles.Theyliketocollectdataandthinkaboutanyconclusionsbefore.

Theorists:

Theythinktheproblemthroughstepbystep.Theyconsiderlearningnewknowledgethroughlogicalobservation.

Pragmatists:

Theyacquirenewknowledgebypracticeandpractice.Theytaketheinitiativetoacquirenewideas,theoriesandtechniques.Theypositivelysearchoutnewideasandtakethefirstopportunitytoexperimentwithapplications.Theytendtobeimpatientwithruminatingandopen-endeddiscussions.

TrainingSessionPlan

Trainingofconductingaselectioninterview

Overallobjective:

Interviewingpeopleforpeoplecustomerserviceroles

TrainingSessionPlan1

Subject1:

Preparingfortheinterview

LengthofSession:

40minutes

Objective:

Toestablishafairatmosphereandanefficientworkingenvironment.

Time

Title

Duration

Method

Resources

1:

20pm-

1:

30pm

Arrangeafinalinterviewenvironment.

10minutes

Trainerlecture

Pens;Handouts;

Water

1:

30pm-1:

40pm

Readytousehardwareandsoftwarefacilities

10

minutes

Trainerlecture

Pens;Handouts;

Water;

1:

40pm-

1:

50pm

Listthequestionsintheinterview

10minutes

Trainerlecture

Pens;Handouts;

Water;

1:

50pm-

2:

00pm

Determinethenumberofpeoplewhoneedtobeinterviewed.

10minutes

Trainerlecture

Pens;Handouts;

Water;

TrainingSessionPlan2

Subject2:

Conductinganinterview

LengthofSession:

40minutes

Objective:

Askquestionsabouttheparticipants,listencarefullytotheiranswers,andrecordthekeypoints.

Time

Title

Duration

Method

Resources

2:

00pm-2:

10pm

Question

10minutes

Casestudy

PC;PPT;Projection;Desks;

2:

10pm-2:

20pm

Listening

10

minutes

Casestudy

PC;PPT;Projection;Desks;

2:

20pm-2:

40pm

Observing

10

minutes

Casestudy

PC;PPT;Projection;Desks;

TrainingSessionPlan3

Subject3:

Advantagesanddisadvantagesoftheinterview

LengthofSession:

20minutes

Objective:

Byunderstandingtheparticipantstounderstandtheinterviewtochoosewhatadvantageanddisadvantage.

Time

Title

Duration

Method

Resources

2:

40pm-2:

50pm

AnalysisAdvantageofinterview

10minutes

Lecture

Meetingroom;

Handouts;

PC;PPT;Projection;

2:

50pm-

3:

00pm

Analysisdisadvantageofinterview

10minutes

Lecture

Meetingroom;

Handouts;

PC;PPT;Projection;

TrainingSessionPlan4

Subject4:

Discriminationandhowtoavoidit

LengthofSession:

30hours

Objective:

Interviewersandparticipantsshouldavoidtheoccurrenceofdiscrimination.

Time

Title

Duration

Method

Resources

3:

00pm-3:

20pm

Traininginstructorstelltheinterviewertoavoiddiscrimination.Theinterviewerrespectstheinterviewer.

20minutes

Lecture

PPT;Projection;Desks;Recordingpen;Conferenceroom

3:

20pm-3:

40pm

Theintervieweraskquestions.

20minutes

Lecture

PPT;Projection;Desks;Recordingpen;Conferenceroom

3:

40pm-4:

00pm

Trainersummary

20minutes

Trainer

PPT;Projection;Desks;Recordingpen;Conferenceroom

Evaluation

Evaluationisasystematicdeterminationofasubject'smerit,worthandsignificance,usingcriteriagovernedbyasetofstandards.Itcanassistanorganizati