规章制度汇编.docx

规章制度汇编.docx

《规章制度汇编.docx》由会员分享，可在线阅读，更多相关《规章制度汇编.docx（78页珍藏版）》请在冰豆网上搜索。

规章制度汇编

北京燕联石化产品储运有限公司

运输车队规章制度汇编

二○一七年一月一日

目　　录

第一部分　组织结构

1．组织结构图····················································1

2．部门工作·······················································2

第二部分　职责

1．经理职责·······················································5

2．配送中心副经理职责·············································6

3．配送协管员职责·················································7

4．驾驶员职责·····················································8

5．押运员职责·····················································9

6．调度中心副经理职责············································10

7．主调度员职责··················································11

8．副调度员职责··················································12

9．保障中心副经理职责············································13

10．车检员职责···················································14

11．加油员职责···················································15

12．库管员职责···················································16

13．安全/客服/办公室副经理职责···································17

14．安全主管职责·················································18

15．人事主管职责·················································19

16．统计员职责···················································20

17．出纳员职责···················································21

第三部分　制度

1．会议制度······················································22

2．抽查检查制度··················································27

3．请示报告制度··················································29

4．考核考评制度··················································32

5．奖惩制度······················································35

6．培训制度······················································39

7．宣传教育制度··················································43

8．登记统计制度··················································45

9．应急预案演练制度··············································51

10．人事管理制度·················································53

11．车辆管理制度·················································56

12．考勤制度·····················································59

13．档案制度·····················································64

第四部分　流程

1．油品配送操作流程··············································66

2．出车检查流程··················································68

3．收车检查流程··················································69

4．交通事故处理流程··············································70

5．车辆故障处理流程··············································71

6．人员招聘流程··················································72

7．解聘离职流程··················································73

8．票据报销流程··················································74

第五部分　规定

1．配送油品安全规定··············································75

2．交通违法处理规定··············································76

3．交通事故处理规定··············································78

4．车辆事故处理规定··············································81

5．安全事故处理规定··············································83

6．电子铅封管理规定··············································85

7．停车场管理规定················································87

8．票据报销规定··················································89

第六部分　办法

1．司运人员量化工资核算办法······································91

2．调度员绩效工资考核办法········································98

3．配送服务质量管理办法·········································104

4．定人定车办法·················································108

5．应急配送办法·················································111

第七部分　应急预案

1．油罐车着火应急预案···········································113

2．油罐车泄漏应急预案···········································122

3．重点部位着火应急预案·········································126

运输车队组织结构

部门工作

一、配送中心

1．按调度中心安排的次序、时限完成配送任务；

2．处理配送中的意外情况，确保及时送达；

3．监控GPS；

4．处理数质量纠纷、服务纠纷；

5．管理司运人员，保证出勤比例；

6．协助处理车辆故障；

7．协助处理交通事故与交通违法；

8．编排、办理、使用与保管通行证；

9．清查与保管车辆钥匙、证件，收缴与核对油品转移交接单；

10．上级交给的其他任务。

二、调度中心

1．按“尽量满载、少跑空驶、合理搭舱、任务饱和、杜绝脱销、力争送完”的原则调度任务；

2．按《社会客户配送规定》安排业务配送；

3．时时联系加油站，实时掌握出库、库存及其他情况；

4．记录并转达中心调度室的指示及要求，及时、快速完成导卡等；

5．统计与报告日配送数据；

6．上级交给的其他任务。

三、保障中心

1．向调度中心与配送中心提供每日可出车辆；

2．监督司机出车检查，收车检查；

3．故障救援，调查与处理车辆事故，协助处理交通事故；

4．安排车辆保养，监督、验收保养质量；

5．安排车辆维修，监督、验收维修质量；

6．车辆年检、验罐、二保等；

7．车辆续保，办理车辆证件，管理车辆档案；

8．采购与管理车辆配件和油品配送器材；

9．燃油保障与保管，加油与油耗统计；

10．上级交给的其他任务。

四、安全/客服/办公室

1．安全教育与宣传；

2．油品配送安全巡查；

3．预防与处理交通事故、安全事故；

4．控制与处理交通违法；

5．监控与处理超速；

6．管理与维护安全设施、设备；

7．受理客户投诉，督促相关处理客户诉求，向客户反馈投诉结果与听取客户意见；

8．人事工作；

9．统计工作；

10．档案管理；

11．会务组织；

12．采购与发放办公用品，管理与维修办公设施、营产；

13．来访接待；

14．票据报销，小额流动现金管理；

15．上级交给的其他任务。

经理职责

经理受公司总经理领导，对公司总经理负责。

经理负责车队的全面管理，对包括配送、调度、保障、安全、效率、利润等负总责。

其职责如下：

1．建立健全车队的各项规章制度，做到所有工作均有章可循；

2．建设与培养一支具有较高水平的管理人员队伍；

3．建设与培养一支素质良好的员工队伍；

4．搞好与物流中心和加油站的沟通，维护良好客户关系；

5．搞好对外关系，为车队创造良好的外部环境；

6．及时协调内部关系，解决内部矛盾，保持车队良好运转；

7．制定对策与加强教育，预防和控制交通、安全事故；

8．创新与优化配送模式、调度流程、管理方法等；

9．建立健全考核机制，以促进安全、服务、效率、利润；

10．完成上级交给的其他任务。

配送中心副经理职责

配送中心副经理（以下简称配送副经理）受经理领导，对经理负责。

主要负责组织司运人员完成调度中心安排的配送任务，对服务质量进行管理。

其职责如下：

1．完善与改进配送中心各岗位的职责及操作规范；

2．严格按岗位职责及标准对所属人员进行考核；

3．掌握司机、押运的思想、技术及身体状况，定人定车并保持相对稳定；

4．了解每日配送任务，组织人员、车辆完成配送任务；

5．调查与处理油品配送中的数量、服务等问题；

6．管理司运人员，对直管人员考勤；

7．确定与调整行驶路线；

8．核对库站距离；

9．办理通行证；

10．总值班与完成上级交给