21WaystoCommunicateEffectivelyifEnglishisYourSecondLanguage模板.docx

21WaystoCommunicateEffectivelyifEnglishisYourSecondLanguage模板.docx

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21WaystoCommunicateEffectivelyifEnglishisYourSecondLanguage模板

21WaystoCommunicateEffectivelyifEnglishisYourSecondLanguage

ByPhilipWhitford

Inadifficultemploymentclimate,itisalwaysassumedthatESLspeakerswillbethelasttogetjobs.Yettherearealwayssomewhogetjobs,nomatterwhattheirlanguagelevel.Howdotheydoit?

Hereareafewstrategiesthatmayworkforyou.

IfyouhavepoorEnglish,youareautomaticallyatadisadvantagewhentheemployerparesyoutootherjobapplicants.Evenwiththemosttolerant,patient,andforgivingattitude,theemployercanmakeadecisionbasedonlyuponwhatheorshecanunderstandaboutthepotentialemployee.Yet~allknowpersonally,orknowstoriesofjob-seekerswithbadEnglishwhohavebeenhired.

Whataretheirsecrets?

Theirsecretsarebuiltaroundtheideaofpleteandeffectivemunication,asopposedtotheideaofattainingpleteandaccentlessfluencyinEnglish.Complete,ofcoursereferstotheuseofdifferentavenuesandmediaofmunication;andeffectivemeanstomakeachangeintheemployer’sknowledgeorattitude.ThefollowingstrategiesarebuiltaroundexpandingthenumberoftoolstheESLjob-seekerhastomunicatetheirvaluetotheemployer,andtomakingthosetoolsmoreeffective.

1.ModelNorthAmericanBodyLanguage

Nonverballanguageisveryimportant,andwhenyourabilitiesinspokenEnglisharelow,itbeesevenmoresignificant.Ifyoudon’thavethewordsandphrasesinEnglishtomunicateyourfriendliness,desireforthejob,self-confidence,considerationfortheemployer,andsoon,yourbodymustdothework.

ThismeansexaminingthehabitualbodylanguageofyourhomecultureandparingittoNorthAmericanexpectations.Doyouhabituallystandtooclose,ortoofarawayfromNorthAmericans?

Areyourhandandbodygesturestoolargeortoosmall?

Areyourfacialexpressionsmisinterpreted?

DoyoushakehandsintheNorthAmericanway?

Doyoumovetooquicklyortooslowly?

Sincetheseareallparativequestionswhoseanswersaredifferent,dependinguponyourhomeculture,youmustrole-playwithnative-bornCanadiansandgetclearfeedback.Thisismoredifficultthanyoumightthink,becausethenative-bornwillwanttohelpyouwithyourspokenEnglish,andyouwilllikelyhavetobringtheirattentionbackagainandagaintotheirreactionstohowyoustand,walk,andsit.

HINTS:

Handshakesaregenerallywithonehand,firmlyplacedintotheotherperson’spalm,withastrong,notcrushinggrip,andnomorethanoneortwoshakes.Generally,NorthAmericansarefortablewithaspaceofone-and-a-halfarm’slengthbetweenthetwoofyouwhen~ed,andaboutanarm’slengthorabitlesswhenstanding.Thepersonconductingtheinterviewsetstherules.

2.ChangetheToneofYourVoice

Somestudieshaveshownthatuptoeightypercentofmunicationisthroughthetoneofvoice,notthewordsused.Regardlessofyouraccentandyourvocabulary,youcanmakeyourvocaltonepleasant,firm,interested,excited,warm,andfriendly（aren’tthosewonderful“goodemployed’characteristics?

-andallthroughvocaltonealone!

）.

Alongwithtonegovolumeandspeed.Ideally,youshouldvaryyourvolumeabitMileyoutalk,toshowdifferentdegreesofinterestanddesire;bidifthatisdifficultforyou,itisbesttospeakconsistentlyjustabitlouderthannormalconversation.Thisisassertiveandpositive,andhelpsthelistenerpastthebarrieryouraccentmaypresent.Speakingjustabitmoreslowlyaidsmunicationbecauseitfocusestheemployeesattentiononyourwords,andpresentsageneralairofconfidence.Italsoallowsyoutothinkoutyouranswerscarefully.

HINTS:

Taperecordyourselfsoyouknowwhatyousoundlike.Copyfriendswhohavegoodspeakingvoices,orcopyprofessionalactorsontelevision.OftenMenyoucreateawarmandfriendlytoneinyourvoice,yourbodylanguagenaturallychangesforthebetter.

3.AppropriatePersonalDressandPresentation

Atthebeginningoftheinterviewtheemployerhearsyousayhello,feelsyourhandshake-andofcourseseesandsmellsyou.

Yourclothingneednotbeexpensive,biditmustfitthreecriteria.First,itmustbeclean,clean,clean.Second,itmustbeappropriatefortheworkplace-suitsfortheoffice,morecasualclothesforlaboringjobs.Third,yourclothesmustbe,ifnotWishorcurrent,notstrange.Strangemightapplytobadlyout-of-datestyles,suchasbell-bottompantsandfollyshirtsformen,anditmightalsoapplytooddcolorbinations.Andfinally,itappliestooddorout-of-placefashionaccessories,suchasneck-scarvesformen,orheavymen’sshoesforwomen.

Finally,beawareoftheeffectofyoursmell.Idonotmeanbodyodour,foritisagiventhatyougotoajobinterviewfreshlybathedandwithyourclothesrecentlylaundered.1refertoperfumes,colognes,scentedsoaps,aftershave,andotheraromaticmake-upyoumightuse.Inasmallspacelikeanoffice,asensitivepersoncanliterallybeenauseatedfromastrongbinationofscentedaftershave,cologne,aromaticshampoo,andperfumedbodypowder.TheobjectiveatthispointistomakeyourselfasUNobtrusiveaspossible.

HINTS:

Puttogetheracoupleofinterviewoutfitsandshowthemtosomenative-bornandgettheiremotionalreactions.Askforhonesty;manypeopledon’twanttoembarrassyou,andsomaynottellyouthetruthaboutyourclothingunlessyouinsist.

Gothroughthetoiletriesyoumonlyuse,andsmelleachoneofthemindividually.Ifyoulikesmelling~,chooseoneonlytobeyourmainscent,andusethatoneonlybeforeinterviews.

Nowthatyouhavewalkedinthedoor,shakenhands,said“hello”nicely,andsatdowninyourgoodinterviewclothesattherightdistance...youhavetospeakthatdamnEnglish!

4.MemorizeJargoninYourField

Employersdon’tneedforyoutospeakandreadenoughEnglishtotalkaboutcurrentevents;theyneedyoutohavetheEnglishthatisusedintheparticularjobtheyarehiringfor.

ConcentrateyourEnglishbeamingonthosetechnicalwordsandphraseswhichareusedmostofteninthejobyouwant.Memorizethepropernamesofthemachines,tools,software,books,andproceduresyouwilluse.Knowthenamesoftheproductsorservicesyouwillbeselling;ifyouareatechnician,knowtheappropriatetechnicallanguage.

Yourmasteryofthejargoninyourfielddemonstratesyourbasicpetenceandskillstotheemployer,despiteotherdifficultiesyoumaybehavingwithEnglish.

HINTS:

Gotothelibrary,ortoacollegeandstudyatextbookinyourparticularfield.Arrangeaninformationinterviewwithanative-bornCanadianinthefield,andgooverthesespecialwordsandphrases,untilyoucanmakeyourselfunderstood.Ifyoucansay“hello”,“good-bye’,and“hisPChasaPentium11-300Mhzmotherboardwiththenewbustechnology,64MBRAMandan8-GigHardDrive,foronly$2,100.”,you’vealmostgotthejob.

Bringalongatechnicalbookormanualtotheinterview,andreadfromitorasktheemployertoaskyouaquestionfromit.

5.DependUponPersonalReferences

Ifyoucannotspeakwellforyourself,othersmustspeakforyou.MakesurethatyouhaveapletesetofreferenceswhocanspeakEnglishfluentlyenoughtomakeagoodcaseforyoutotheemployer.Native-bornEnglishspeakersoftendosoveilintheinterviewthattheemployerdoesnotneedtocallreferences.Sinceyoucannotdothat,youmustdependonyourreferencesmuchmore.Youmustmakesurethattheymakepointsaboutyouthatyouhavedifficultymaking.Practicewithyourrefere

ncesthegoodthingsthattheywillsay:

theyareyourvoice.

HINTS:

IfyourbestfriendorformeremployercannotspeakEnglishwell,youmayhavetogetanotherfriendorco-workerwithbetterEnglishtospeakforthem.Youcanalsogetthemtohavetheirmentstranslatedandwrittendown,intheformofremendationletters.Theseareverygoodtobringalongtotheinterview.

6.IdentifyWords,Phrases,ParticularIdiomsWhichCauseYouTrouble

Everyoneofushaswords,orphrases,orevenparticularsoundswhichcauseustroubletospeakortounderstand.Theonlywaytogetbetteristopractice.Muchinthesamewaythatyouputyourenergiesintobeamingthejargonofyourworkplace,itisbettertoworkonyourchronicproblemsinEnglishthantogetjustalittlebetteroverall.Thisisbecauseitisnaturalfortheemployertonoticeandtorememberwhenyouhaveaproblemwithaparticularwordorphrase.

Makesureyouknowtheappropriate,orproperuseofawordorphrase,particularlyifitisacolloquialism.Fifteenminutesofagoodinterviewcanbelostwhenyousuddenlycannotpronouncetheword“therapeutic’,orifyouusethephrase“Don’thaveacow,man”.

HINTS:

Useataperecordertorecordthewordsandphrasesyouhavedifficultywith,thentaperecordanative-bornspeakingthem.Practiceoverandover.RecordyourselfonceeachweekandparethatwiththerecordingofgoodEnglish,soyoucanhearhowyouareimproving.

7.PracticeYourWeakAreaswithaJobCoachorPartner

Youonlygetbetterwhenyoulearnfromsomeonewhospeaksbetterthanyou.GetanativeEnglish-speakertobeeamemberofyourjob-searchteam;theironlyrolewillbetolistentoyouandcriticizeyouaccuratelyandruthlessly.

HINTS.CommunityCollegeshaveHomeTutorprograms.IfyouareonSocialAssistance,youmayqualifyforfreehelp.CommunityCentresandnon-profitservicegroupsoftenhaveEnglishconversationgroupswhereyoucanmeetnative-speakerswhoarewillingtohelpyou.

8.AlwaysAskforanExplanation,