35英语学习.docx

35英语学习.docx

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35英语学习

Uint5

II.BasicListeningPractice

1.Script

W:

Iboughtacamerafromyourstore.Here’smyreceipt.Iknowit’sjustwarrantyperiod,butthecamerahasn’tworkedproperlyforsometime,andnowit’snotfocusingatall.

M:

We’resorryyou’vehasproblemwithoneofourcameras.Itseemsthatthecamerahassufferedsomedamage,butyou’vebeenaregularcustomer,andwe’dliketolookafterthisproblemforyou.I’lljustgiveyouareplacement.

Q:

Whatwillthemando?

2.Script

W:

We’reuprightallourstaffequipment,andwe’llneed50laptopsare1stofnextmonth.InthepastI’vealwaysfoundofyourpricestothebest.

M:

You’rerightaboutthat,wedohavethelowestpricesinthecountry.We’dbegladtofillyourorder.Justsendmethespecsforeach,andI’llsendyouaquotethatI’msureyouwilltake.

Q:

Whatdoesthemanmean?

3.Script

W:

Weordered50fromyourcompany,butontheinvoiceIseethere’sanextrachargeforshopping.Ithoughtshippingwasincludedinthequote.

M:

Shippingisincluded;theremustbeamistakeontheinvoice.I’llstraightenonthemistakeandsendyouanewinvoice.

Q:

Whichofthefollowingistrue?

4.Script

M:

Thiswasstime-sensitivedocument!

There’snopointindeliveringitthreehourslate!

W:

I’msorry,sir.PerhapsIcouldconnectyoutoourcomplaintsdepartmentifyouwishtotakeitfurther.

Q:

Whatistrueofthedocument?

5.Script

M:

Wewereverysurprisedtoreceivesuchbadservicefromacompanywe’vedonebusinesswithinthepast.Sonowwehavethisproblem,andI’dliketoknowwhatyou’regoingtodoaboutit.

W:

Ithinkthisistheresultofabreakdownincommunication,andweneedtolookatourcommunicationmethodsbothinternallyandexternally.Obviouslywewanttokeepourclientshappy,andunfortunatelywe’vefallenshortthistime.I’mheretomakesureitwon’thappenagain.

Q:

Whatisthereasonoftheproblem,accordingtothewoman?

Keys:

1.C2.D3.A4.B5.C

III.ListeningIn

Task1:

AttendingaBusinessReception

Script

Chris:

I’vebeenlookingforwardtothisreceptionforweeks.Ican’twaittogetsureofmyownleads.Youknow,startmakingnewconnections.

Nora:

Smartthinking.Butwhatareyougoingtodowithallthosebrochures?

Chris:

Thepartyendsattwo,IfigureIcanhavethemalldistributedbyone-thirty,

Nora:

No,no,no,no.Letmeclueyouin.Thosebrochureswillmakeyoulooklikeagreenhand.

Chris:

WhatshouldIdothen?

Nora:

Handoutbusinesscards.That’sthewaytodoit.

Chris:

Idon’tunderstandwhat’swrongwiththesebrochuresaboutourcompany.

Nora:

Thisroomisgoingtobefilledwithpotentialclients,butthereisanunwrittenlaw;youleaveyourworkatthedoor.

Chris:

ButhowamIsupposedtogetanythingofthisifwecan’ttalkbusiness?

Nora:

Youhavebusinesscards.Getoutthereandexchangecards.Justgetacardforacard.

Chris:

ThenfollowuponMonday?

Nora:

Youcatchonquick.Let’ssplitupsowecancovermoreground.

Chris:

Greatidea.Thisisgoingtobeapieceofcake.I’llmeetyoubackhereattwo.

ChrisandNoraaregoingtoareception.Chrisiseagertomakingnewconnections.Asthepartyendsattwo,heintendstohaveallthosebrochuresdistributedbyone-thirty.ButNoradisagrees,sayingthatthosebrochureswillmakehimlooklikeagreenhand.Sheadviseshimjusttohandoutbusinesscardandleavehisworkatthedoor.ButChriswondershowhecangetanythingoutofthisifshecan’ttalkbusiness.Tothis,Norainsiststhatheshouldjustgetacardforacard.ChriscatchesonquicklyandknowsthathecanhandoutbusinesscardsnowandfollowuponMonday.Finally,Norasuggestssplittingupsothattheycancovermoreground.Chrisfeelsitwillbeapieceofcakeandpromisetomeetherbackthereattwo.

Task2:

AWorkQualificationTest

Script

OncetherewasaScottishaccountant.Thebusinesshasbeeninthefamilyforgenerationsandgenerations.Overtime,withthecountlessclientsthathadgoneinandoutoftheoffice,themarblestepinfrontofthebuildinghaddevelopedabig,deepdipinitfromallthewearandtear.

Theaccountant’sfriendskepttellinghimthathehadbettergetitreplaced;otherwisehe’dbesuedifanyoneeverslippedandfell.

Reluctantly,theaccountantcalledastonemasontogetaquotefortherepairs.Whenthestonemasongotthere,theaccountantdemandedapriceforanewstep.

“Ah,bigjob,”saidtheestonemason,“ButIsupposeIcouldgiveyouanewstepforahundredpounds.”Theaccountantwasstunned.“Areyoucrazy,man?

Ican’tpayyouahundredpounds!

”Thinkingaboutitforasecond,heturnedtothestonemasonandasked,“WhatwouldyouchargemetodigupthestepandturnitoversothatthewornpartisinthegroundandI’dgetanewsquarestep?

”Thestonemasonhesitated,“20pounds.”

“Doit!

”Demandedtheaccountant,“Andcallmewhenyou’redone.”

Theaccountantwentbackinsidetoreadhisbooks,butafteronly15minutesthestonemasonrangthebell.Astheaccountantopenedthedoor,hesawthestonemasonstandingthere,pointingtoadeepdipinthestep.Thestonemasonlaughedashesaid,“Yourgreat-greatgranddaddythoughtofthatahundredandfiftyyearsago!

”

Keys:

FTFFT

ForReference

1.countlessclientsthathadgoneinandoutoftheoffice

2.Heturnthestepoversothatthewornpartwasintheground

Task3:

WheretoStartYourBusiness

Script

Youhavetoconsiderthelocationwhenlaunchingabusiness.Youwillbe“planningyourbusinesstree”thereandwillhavetomaintainitforyearstocome.Youhavetokeepinmindafewthingswhendecidingonaplacetopenyourbusiness.

Firstofall,youhavetotakethelocaleconomyintoconsideration.Isyourlocalareagrowingandbuilding?

Arethemarkettrendsgood?

Evenifyouhavetolocateyourbusinessfartherfromyourhome,trytofindaplacethatisbuildingupandbringingpeoplein.Theworstthingyoucandoistopickaplacethatisinthe“badareaoftown”becauseitislessexpensive.Youraddresscanbethefirstthingpeoplewillaskfor,anditcansayalotaboutyourbusiness.

Thesecondthingyouhavetobearinmindisthejobmarket.SinceunemploymentislowinmostareaintheUnitesStates,considerwhattypeofemployeesyouwillneedandfindoutiftherearemanyinyourarea.TheamountofmoneythatyouwillhavetospendItherecruitingphasecouldbeanindicatorthatyoushouldorshouldnotlocatethebusinessinanareawithadifferentemployeepool.

Anotherfactorpeoplehavetoconsideriswhetheryoucanintegratewiththelocalcommunityandgettoloveit.Tomakethecommunitywarmtoyou,youshouldbecomeinvolvedinitbyjoiningthelocalChamberofCommerce,BusinessAssociation,CityCouncilCommittees,orotherlocalorganizationthatcouldofferyouhelp.Whyplanonretiring“oneday”tosomegreatlocation?

Whynotmovetherenowandstartyourdreambusiness?

1.Whatisthespeakermainlytalkingabout?

2.Whatmustyoufindifyouaregoingtolocateabusinessatadistancefromyourhome?

3.Accordingtothespeaker,whatistheworstthingyoucando?

4.Whatwilltherecruitingmoneytellyou?

5.Whatcanyoudothegetonwellwiththelocatepeople?

Kes:

1D2.C3.C4.A5.C

ForReference

Todecideonagoodbusinesslocation,onehastoconsiderthelocaleconomy,thejobmarketthere,andwhetheryoucanintegratewitthelocalcommunity.

IV.SpeakingOut

MODEL1Iamhavingcashproblems.

Bill:

Helen,youstartedthiscompanyonlyayearago.Ifyouwantittogrow,I’mafraidyouneedtodosomethingaboutcashflow.

Helen:

Bill,althoughyou’veworkedhereonlyforacoupleofmonths,youalreadyknowthiscompanyinsideout.Iamhavingcashproblems.

Bill:

Clearlyyoudon’thavethemoneyyouneedtobuytheequipmenttobecompetitive.Youhavejustbarelyenoughfundstocoveryourday-to-dayoperationalexpenses.

Helen:

Ithinkmybestbetistosecureasmall-businessloan.

Bill:

Idon’tthinkthat’spossible.Itseemstomeyoudon’thavethecollaredforaloan.

Helen:

WhatcanIdothen?

Bill:

TrytheSmallBusinessAssociation.Theyhelpunderwriteloansforasmallbusiness.

Helen:

So,eventhoughIdon’thavemuchcollateral,Icanstillqualityforaloan?

Bill:

Underthisspecialprogram,possibly.

Helen:

Thatwouldreallyhelpmecoverouroverhead.Ijustneedtogetsometimetogettherevenuesup.

Bill:

Applyforthesmall-businessloan,andkeepyourfingerscrossed!

NowYourTurn

SAMPLEDIALOG

A:

You’veworkedasaconsultantforalongtime,soyouknowthecompanyinsideout.I’mhavingcashproblems.

B:

Isee.Ifyouwantthecompanytogrow,I’mafraidyouneedtohavemorefunds.Clearlyyoudon’thavethemoneyyouneedtobuytheequipmenttobecompetitive.Youjustbarelyhaveenoughfundstocoveryourday-to-dayoperatingexpenses.

A:

Ithinkmybestbetistoaskthebankloan.

B:

Idon’tthinkthat’sthebestsolution.Nowadaystheinterestratesareveryhigh.You’llhaveadifficulttimepayingbacktheloan.

A:

WhatcanIdothen?

B:

Tryabusinessincubator.

A:

WhatcanIgetfromthem?

B:

Theyofferarangeofservicessuchasconsultancy,training,andmoreimportantly,venturecapital.

A:

CanIreallygetventurecapitalfromthem?

B:

Possibly,ifyouproveyourcompanyispromising.

A:

Good,thatwouldreallyhelpmecoverouroverhead.Ijustneedsometimetogetrevenuesup.

B:

Well,applyforariskinvestment,andkeepyourfingerscrossed

MODEL2Ihavesomeverybadnews.

Helen:

Bill,I’vebeensearchingforaloan,butIwasrejectedeverywhere.NowI’mafraidIhavesomeverybadnews.

Bill:

Whatisit?

Helen:

Well,thecompanyhasbeenexperiencingserious