商务英语培训资料5.pptx

商务英语培训资料5.pptx

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商务英语BusinessEnglish北京瑞拓电子技术发展有限公司北京瑞拓电子技术发展有限公司海外事业海外事业部市场部部市场部EssayReview请给您的上司习先生写一封邮件，告诉他您已到达科伦坡，住在GalleFaceHotel的房间1203，打算住3晚然后返程，明天去中港参加会议，询问下他有什么吩咐的。

EssayReviewDearMr.Xi,Hopeeverythinggoesgoodinthecompany.IhavesafelyarriveColombotoday.IwillbestayatGalleFaceHotel,Room1203,for3nights.ReturnflightisonSaturday.TomorrowIwillattendameetingholdbyChinaHarborEngineeringCompanyrepresentingRateCompany.IftheresanythingIshouldknow,pleasesendmeanemail.WarmRegards,XXXEssayReviewDearMr.Xi,Hopeeverythinggoeswellinthecompany.IhavesafelyarrivedColombotoday.IwillbestayingatGalleFaceHotel,Room1203,for3nights.MyreturnflightisonSaturday.TomorrowIwillattendameetingheldbyChinaHarborEngineeringCompanyrepresentingRateCompany.IfthereisanythingIshouldknow,pleasesendmeanemail.Thankyouforyourtime.WarmRegards,XXXSituationalDialogues1.入住酒店入住酒店今天开始入住3晚，已经在网上（携程）预约过了，经前台确认后，付押金（deposit），填登记表，带领去房间。

A.前台B.顾客2.结账退房结账退房看账单，发现有一笔房间服务费（roomservicefee），询问下这是什么。

确认后签字付款，找个人帮忙搬行李。

A.前台B.顾客MeetingBusinessContactsMeetingNewPeopleIntroducingpeopleFullnameandtitlePositionSmileandshakehandsKeepeyecontactConfirmnamesSmalltalksBackgroundintroductionGettingdowntoBusinessStartwithgeneraltopicsWeatherLatesteventsSportsGettingdowntoBusinessTalkaboutyourselfWhereyoucomefromYourjobSeizeopportunitiesofcooperationExchangebusinesscardArrangingFurtherContactProposealunchmeetingPurposeofthemeetingSuggestadateandtimeSuggestfoodtypesandarestaurantRepeatthetime,dateandplaceMakeareservationattherestaurantHavingaBusinessLunchAwaitershowtothetableOrderfoodTalkbusinessDessertandcoffeetimeExcuseyourselfandtakecareofthebillLeavetherestaurantandarrangeanothermeetingListeningPracticeMeetingnewpeopleListeningPracticeQuestions:

1.WhatisthepositionofMikeJonesinthecompany?

2.WhatisthepositionofMissLewisinthecompany?

3.HowlonghasMikeJonesbeenintheAccountingDepartment?

ListeningPracticeQuestions:

1.WhatisthepositionofMikeJonesinthecompany?

AccountingManager2.WhatisthepositionofMissLewisinthecompany?

GeneralManagerofHumanResource3.HowlonghasMikeJonesbeenintheAccountingDepartment?

JuststartedListeningPracticeAudioscriptL=Mr.LeeJ=Mr.JonesM=MissLewisL:

WellgetMissLewisopiniononthis,Ithink.J:

MissLewis,Iveheardthatname.Oh,yes!

Iheardsheisoneofthesecretsofthiscompanyssuccess.Everyonewasravingaboutwhatagreatjobshesdoneinmotivatingthe.L:

Uh,Mike,speakofthedevilthefamousMissLewisisstandingrightbehindyou.Mary,letmeintroduceournewAccountingManager,MikeJones.Mike,thisisMaryLewis.ListeningPracticeAudioscriptJ:

SoyouarethefamousMissLewis!

Sonicetomeetyouatlast!

Iveheardsomuchaboutyou.M:

Allgood,Ihope.Itsnicetomeetyou,too.J:

Yes,Iassureyou,itwasallgood.WhatdoyoudointheHumanResources?

M:

ImtheGeneralManagerofHumanResources.ItookoverfromJimwhenhesteppeddownafewyearsago.AndhowlonghaveyoubeenintheAccountingDepartment?

J:

Juststarted,Imafraid.ButIhopetoseemoreofyouinthefuture.Itwassonicetofinallymeetyou.ListeningPracticeHavinglunchpartyListeningPracticeQuestions:

1.Whosuggestedthelunchmeeting?

2.WhohasbeenbroughtwithMr.Lee?

3.Whataretheygoingtodo?

ListeningPracticeQuestions:

1.Whosuggestedthelunchmeeting?

Mr.Lee2.WhohasbeenbroughtwithMr.Lee?

Mr.Yong3.Whatdotheyplantodo?

Gothroughthebuffetlineandgetdowntobusiness.ListeningPracticeAudioscriptMr.Lee:

YoumustbeMissKing.IamLeoLee.Wow,youlookjustasyoudescribedonthephone.MissKing:

Yes,IamMissKing.ButpleasecallmeBetty.Itsgreattomeetyou,Mr.Lee.Thanksforsuggestingalunchmeeting.Ivegotahecticschedule,sothisisagreatwaytokilltwobirdswithonestone.ListeningPracticeAudioscriptMr.Lee:

Me,too,anditsmypleasure.Youmustbewonderingwhomyfriendhereis.Ivetakenthelibertyofinvitingmyassistant,Mr.Yong.Hellbetakingafewnotes.MissKing:

Great!

Nicetomeetyou.Itsalwaysgoodtohavesomeonetokeeptrackofthingswhenyourebrainstorming.Mr.Yong:

Nicetomeetyou,too.Mr.Lee:

Well,letsgothroughthebuffetlineandthenwecangetdowntobusiness.BusinessEtiquette:

MakingProperIntroductionspIntroducealessertoamoreimportantorseniorpersonoraguesttoahostoramantoalady.pGiveinformationwhenyouintroducesomeone（introducetheirfirms,professionorsomepieceofinformationthatcanserveasajumpingoffpointforconversations.pUsetitleswhenintroducingpeople.BusinessEtiquette:

MakingProperIntroductionspWhensayingnames,remembertoslowdown,pronouncethemslowly,clearlyanddistinctly.pIfyouforgetsomeonesname:

Makeajokeaboutyourmemory.Confessonthespot.pIfyouaremis-introduced,telltheintroducersecretly.BusinessEtiquette:

HandshakesShouldbe.FirmandstrongWarmandenthusiasticDry,pleasanttothetouchButnot.HesitantandapologeticWetandclammy,orcoldasthoughyouhavebeenholdinganiceddrinkalldayWeak,slippery,orlifeless,likeahandfulofdeadfishBusinessEtiquette:

HandshakesWhendoyoushakehands?

pWhenyouareintroduced.pWhenyouarecongratulatingsomeone.pWhenyourunintosomeoneyouknow.pWhenyousaygoodbyetothesameperson.pWhensomeoneentersyourhomeorotherwise.pWhenyoumeetsomeoneyouknowinarestaurant.pWhensomeonecomestoseeyouinyourofficeandwhenheleaves.BusinessEtiquette:

H