公司商务英语培训内部资料8.ppt

公司商务英语培训内部资料8.ppt

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ImsureIcandoitnn部门名称部门名称部门名称部门名称nn1.PersonnelDepartment1.PersonnelDepartment人事部人事部人事部人事部nn2.HumanResourceDepartment2.HumanResourceDepartment人力资源部人力资源部人力资源部人力资源部nn3.SalesDepartment3.SalesDepartment营销部营销部营销部营销部nn4.ProductDevelopmentDepartment4.ProductDevelopmentDepartment产品开发产品开发产品开发产品开发部部部部nn5.PublicRelationsDepartment5.PublicRelationsDepartment公关部公关部公关部公关部nn6.MarketingDepartment6.MarketingDepartment市场部市场部市场部市场部nn7.FinanceDepartment7.FinanceDepartment财会部财会部财会部财会部nn8.Purchasing8.Purchasing（ProcurementProcurement）DepartmentDepartment采采采采购部购部购部购部nn9.After-saleServiceDepartment9.After-saleServiceDepartment售后服务部售后服务部售后服务部售后服务部nn10.QualityControlDepartment10.QualityControlDepartment品管部品管部品管部品管部nn职位名称职位名称职位名称职位名称nn1.ChairmanoftheBoard1.ChairmanoftheBoard董事长董事长董事长董事长nn2.President2.President（AmE.AmE.）总裁总裁总裁总裁nn3.ExecutiveVice-President3.ExecutiveVice-President执行副总裁执行副总裁执行副总裁执行副总裁nn4.ManagingDirector4.ManagingDirector行政董事行政董事行政董事行政董事nn5.ExecutiveManager5.ExecutiveManager，GeneralManagerGeneralManager总经理总经理总经理总经理nn6.DeputyGeneralManager6.DeputyGeneralManager副总经理副总经理副总经理副总经理nn7.SectionManager7.SectionManager部门经理，科长部门经理，科长部门经理，科长部门经理，科长nn8.SalesManager8.SalesManager销售部经理销售部经理销售部经理销售部经理nn9.AssistantManager9.AssistantManager助理经理助理经理助理经理助理经理（副经理）（副经理）（副经理）（副经理）nn10.Manager10.Manager主任主任主任主任nn11.SalesRepresentative11.SalesRepresentative销售代表销售代表销售代表销售代表nn12.Supervisor12.Supervisor总管总管总管总管nn13.executive13.executive高中级管理人员高中级管理人员高中级管理人员高中级管理人员nn14.clerk14.clerk职员职员职员职员nnAttheofficeAttheofficennA:

IdliketoseeMr.Smith.A:

IdliketoseeMr.Smith.nnB:

DoyouhaveanB:

Doyouhaveanappoinmentappoinment?

nnA:

No,butIhavesomethingurgenttotalkA:

No,butIhavesomethingurgenttotalkaboutwithhim.aboutwithhim.nnB:

Sorry,hesatameetingnow.B:

Sorry,hesatameetingnow.nnnnA:

IdliketoseeMr.Lines,please.A:

IdliketoseeMr.Lines,please.nnB:

Wouldyougivemeyourbusinesscard?

B:

Wouldyougivemeyourbusinesscard?

nnA:

Sure.Hereyouare.A:

Sure.Hereyouare.nnB:

Thankyou.Illseeifhesavailablenow.B:

Thankyou.Illseeifhesavailablenow.nnnnnnA:

Goodmorning,miss.IdliketoseeMr.Johnson.nnB:

MayIhaveyourname,please?

nnA:

MynameisBillJones.nnB:

Mr.Johnsonisexpectingyou.Illtellhimyourehere.nnnnA:

IdliketoseeMr.Johnson.nnB:

Doyouhaveanappoinment?

nnA:

No.nnB:

Imsorry,Mr.Johnsonhasafullschedulethisweek.nnnnA:

IdliketoseeMr.Cooper.A:

IdliketoseeMr.Cooper.nnB:

Sorry,Mr.CooperisoccupiedattheB:

Sorry,Mr.Cooperisoccupiedatthemoment.Couldyoupleasemoment.Couldyoupleasennwriteanotetohimonthematteryouwishtowriteanotetohimonthematteryouwishtoseehimabout?

seehimabout?

nnA:

Sure.A:

Sure.nnnnA:

Hello,thisisMr.SmithofMotorolaA:

Hello,thisisMr.SmithofMotorolaCorporation.IsthatCorporation.IsthatnnJohnsonCompany?

JohnsonCompany?

nnB:

Yes.B:

Yes.nnA:

MayIspeaktoMr.HansMiller,please?

A:

MayIspeaktoMr.HansMiller,please?

nnB:

Sorry,hesbeentransferredtotheNewB:

Sorry,hesbeentransferredtotheNewYorkOffice.YorkOffice.nnnnA:

Goodmorning,miss?

nnB:

MayIhelpyou,sir?

nnA:

Doyouhaveanyvacanciesforfull-timejob?

nnB:

Yes,weneedanaccountantinourFinanceDepartment.nnnnA:

Whatreyourqualifications?

Canyousaysomethingaboutnnyourself?

nnB:

IvejustgotmyPh.D.inengineeringfromB:

IvejustgotmyPh.D.inengineeringfromMassachusettsMassachusettsnnInstituteofTechnology,butIhadworkedforInstituteofTechnology,butIhadworkedfortwoyearsbeforetwoyearsbeforennIstartedtoworkonadoctorsdegree.Istartedtoworkonadoctorsdegree.nnA:

Thatsverygood.A:

Thatsverygood.nnA:

IvepassedthetestsforbusinessskillsinA:

Ivepassedthetestsforbusinessskillsincomputerandcomputerandnnshorthand.shorthand.nnB:

Thatsimpressive.B:

Thatsimpressive.nnA:

IthinkImquitefitforaccountingwork.A:

IthinkImquitefitforaccountingwork.nnB:

Wouldyoupleasefillinthisform?

B:

Wouldyoupleasefillinthisform?

n外企外企office常用电话英语常用电话英语1.ABCcorporation.MayIhelpyou?

ABC公司公司,我能帮你什么吗我能帮你什么吗?

nn这句话算是制式的讲法这句话算是制式的讲法.一般接起电话的人一般接起电话的人通常会先报公司的名字通常会先报公司的名字ABCcorporation,然后再说然后再说,MayIhelpyou?

或是如果要更或是如果要更客气一点的话则可以说客气一点的话则可以说HowcanIhelpyou?

（我该怎么帮你我该怎么帮你?

）,因为这样的问法表因为这样的问法表示我示我该该怎么帮你怎么帮你,而非我而非我需不需要需不需要帮你帮你?

但基本上但基本上MayIhelpyou?

跟跟HowcanIhelpyou?

都很常见就是了都很常见就是了.nn不过如果是机器接的电话不过如果是机器接的电话,则听到的多半是则听到的多半是这样这样,ThanksforcallingABCcorporation,ifyouknowyourpartyslastnameorextention,press1.Ifyouwanttorecieveinformationorpublication,press2.Ifyouwanttotalktotheoperator,presspoundsignorremainontheline.（感谢你打电话感谢你打电话到到ABC来来,如果你知道你要找的人的姓或如果你知道你要找的人的姓或是分机号码是分机号码,请按请按1,如果是想要本公司的简如果是想要本公司的简介或出版品介或出版品,请按请按2,如果是要找总机如果是要找总机,请按请按#,或是请别挂断或是请别挂断.nn2.Andyouare?

2.Andyouare?

你是你是你是你是?

nn如果人家打电话来是要找你的上司如果人家打电话来是要找你的上司如果人家打电话来是要找你的上司如果人家