TLIO507CPlan and manage security procedures for the enterprise version2企业安全流程的计划和管理.docx

TLIO507CPlan and manage security procedures for the enterprise version2企业安全流程的计划和管理.docx

《TLIO507CPlan and manage security procedures for the enterprise version2企业安全流程的计划和管理.docx》由会员分享，可在线阅读，更多相关《TLIO507CPlan and manage security procedures for the enterprise version2企业安全流程的计划和管理.docx（33页珍藏版）》请在冰豆网上搜索。

TLIO507CPlanandmanagesecurityproceduresfortheenterpriseversion2企业安全流程的计划和管理

Diploma

in

Logistics

LearningandAssessmentMaterial

TLIO507C

PLANANDMANAGESECURITYPROCEDURESFORTHEENTERPRISE

企业安全流程的计划和管理

Contents

Whydoyouneedsecurityprocedures?

........................................................3

Electronicsecurity………………………………………………………………..5

Employeehiring…………………………………………………………………..6

Managementvigilance…………………………………………………………..6

Receiving………………………………………………………………………….6

Returnedgoods…………………………………………………………………..

Whataresomecommon-sensemeasuresyoucantake?

...........................7

HiretheRightPeople……………………………………………………………7

MonitorandCheckFrequently………………………………………………….8

FocusSecuritySystemsandProcessesInternallyaswellasExternally…..8

UtiliseWarehouseEquipmentthatSecuresAreas…………………………...8

ReadandUpdateyourKnowledge…………………………………………….9

AvoidingCargoTheftatthePointofLoading& Unloading………………….9

Whatcanyoudo?

.......................................................................................10

HardentheTarget………………………………………………………………10

Secureyourstorageareas…………………………………………………….10

Getinvolvedwiththeprocess…………………………………………………11

Layoutyourwarehouseforsecurity:

howyourwarehouselayoutcan

deterinventorytheft,pilferage,andshrinkage………………………………11

DumpstersandotherContainers……………………………………………...13

TotalnumberofDoors………………………………………………………….13

StagingArea…………………………………………………………………….13

ShippingandReceivingDoors………………………………………………..13

EmployeeParking………………………………………………………………13

Driver'sLounge,BreakRoom,etc……………………………………………14

RestroomLocation……………………………………………………………...14

BushesandFoliage…………………………………………………………….14

Writingreportsonsecurityincidents………………………………………….14

TRAININGANDASSESSMENTACTIVITIESANDQUESTIONS………..16

Assessmenttask………………………………………………………………..17

ASSESSMENTMODEA-Oralquestioning…………………………………20

ASSESSMENTMODEB-Skillsobservationchecklist…………………….21

Participantsurveyofmaterials………………………………………………..25

SuggestedAnswers…………………………………………………………….26

HinsonInstituteofTraining

TLIO507CPLANANDMANAGESECURITYPROCEDURES…

Elementofcompetency:

1.Assesssecurityrisks

2.Specifysecurityrequirements

3.Implementsecurityplan

4.Monitorandreviewsystemperformance

Whydoyouneedsecurityprocedures?

Theftofgoodsfromworkplacesisanincreasingproblemthatmanymanagersignore.Manyofyourproductsstolenareeasilytosellorarestolenbyemployeestomeetspecificrequestsfromtheirfriendsorassociates,orevenforuseintheirownhouse!

Whileeventhelargestentertainmentunits（Televisions,soundsystemsandcomputers）havebeentaken,theftofsmallelectronicproducts,accessoriesandsmallerpiecesismoretypical.（Telephones,I-pods）Sinceyoucannotoperateyourwarehouselikeabankvault,howcanyoutaketoprotectyourstockfrombeingstolen?

Therearetwotypesoftheft.

Thefirstisamasstheftwherethieveseitherhijackatruckorbreakintoawarehouse.Thisoperationneedstwoormorepeopletobeinvolved.Itrequirespeoplewithinsideknowledgeontransporttimetables,stock,securitysystems,computersystems,patrolroutinesandaccesstokeys.

Masstheftinvolvestimeandplanning.Thethievesmustbeabletosteal,transportanddistributetostockquickly.Mostmassthefthassomebodyworkingwithintheorganizationtosupplytoknowledgerequiredtoorganizethemasstheft

Thesecondispilferageordisappearance.Pilferagemayinvolvecollusionbetweentruckdriversandwarehousepeoplewhoload"extra"productsonthetruckwhendispatchingorreceivelessthanthefullquantityofmaterialoffaninboundshipment.Thiscanbeachievedthroughenteringincorrectdatafromthemanifestsintothecompany’sStockControlSystems

Therearetwowaystodefendagainsttheftandpilferage.

Oneisacombinationofphysicaldeterrentsandsystemsthatmakeitdifficulttobreaksecurity.Theuseofsecuritydoors,fencing,guarddogs,reducedaccesstovaluablestockandsecuritycameras

Electronicsystemsforwarehousesecuritywhenthebuildingisn'toccupiedcancoverawiderangeofservices.Theymayincludewindowanddoormonitors,movementsensors,andsonicalarmsorevenclosedloopvideocamerasthatcanbeplayedbacklater.Possiblyevenmoreimportantisexternalsecuritywithadequatelightingofexteriorwallssothievesdon'thavethecoverofdarknessinyourparkinglotsanddockareas.Youmayalsoconsideragatetopreventaccesstotherearofthebuilding.

Managementcanalsoreducetherisksofemployeetheftbyalwaysdrivingaroundthebackofthebuildingwhencomingandgoing,checkingthedumpster（industrialrubbishbins）fromtimetotimeandwalkingthroughthewarehouseatrandomtimes.Insistthatyourmanagersdothesame.Ittakessolittletimebutshowsemployeesthatyouarealert.

Theseconddefenceisconfirmingthehonestyofemployees.

Managersshouldcheckonwhetheranewworkerhasacriminalrecord.Doestheworkerhaveahistoryofstealingmoneyorgoods.Cantheworkerbetrustedtoworkonthereown.Doestheworkerhaveareference（letterofgoodwork）thatcanbeconfirmedfromhispastemployer.

Itmaybenecessarytouseinvestigators（paidworkers,spies）employeestodetectseriousthefts.Theseworkersareemployedtounderstandhowthetheftsarehappeningfromthebasiclevel.Sometheftiscompletedbymodifyingcomputerprogramsthatallowemployerstotakemoneyandstock.Investigatorsareavailablefromavarietyofsourcesandmaydiscloseotherproblemsaswell.

Example:

Somebodysellingpharmaceuticaldrugsmaybesellingproducts

（samplesandgiveawaystodoctorsandhospitals）tootherillegalenterprises.

pharmaceutical[,fɑ:

mə'sju:

tikəl]

基本翻译

adj.制药（学）的

n.药物

网络释义

pharmaceutical:

药品的|制药的|药学的

Reviewhowyouhandlereturnedgoods.

Manyretailers’returnandrefundproceduresareinadequateduetolackofimportance.Manycompaniesaredrivenbysales.Manyworkersaredrivenbysalestargetstogetpaybonuses.

Forexample:

AnI-PODisreturnedfromthecustomerandnevermakesitbackintoinventory.Itmayhavebeenenteredintoinventorybutwasactuallydroppedoffsomewhereelseonthewayback.Ifyouhavethesamepersonpickinguptheunitandenteringitbackintoinventory,yourrisksareincreaseddramatically.Thelostunitwillonlyshowupwhenyoutakeinventoryandthenitwillprobablysimplybewrittenoffasadiscrepancy.

Largecompaniescanlosemillionsofdollarsbecauseallreturnedgoodsarewrittenoff（worthlessgoods）.Moneycanbesavedthroughreworking,repairing,rewrapping,restackingandrepackinggoods.

Topreventthisfromhappening,allreturnsshouldgotoadesignatedarea,bereconcileddailyandbereviewedbyasecondperson.

Manyoverseascompaniescannotaffordtheexpenseofshippingcontainersofgoodshome.Itismorecosteffectivetofindbuyersinthecountryofdestinationatacheaperprice.

Itisimportanthirethemosthonestpeopleyoucanfindyetmaintainareasonablescepticismthattheywillalwaysbehonest.Maintainadequatecontrolsandtaketimetowalkthewarehouseandcheckthefacilityoutsideregularhours.

Exampleofinventorythefts

Astoryofafailedbusinessduetoinventorytheftsexceedingonemilliondollars.Justafewyearsearlier,salesexceededtenmilliondollarsandwereontracktodoublethatinseveralmoreyears.

Thisretailerstartedfromnothingbutagreatmarketingplan.Rapidgrowthputpressureontheirtwosmallwarehouses.Abriefreviewoftheiroperationatthattimeresultedinarecommendationtoputinplacestrongeroperationsmanagementproceduresandtoconsolidatetwocongestedwarehousesintoalargerfacilitywithsystemsandroomtohandleanticipatedgrowth.Whiletheyhadpurchasedawellknownhighperformancesoftwaresystem,theydidnotimplementsystemsandoperationsproceduresneeded,nordidtheyacquireadequatespace.

Whenthebusinessfailedtheyhadfourout-of-controlwarehousesandanorganisedtheftringcomposedofemployeesandoutsidersthatwerestealingthemintobankruptcy.

Thisbusinessfailurecouldhavebeenavoidedbyattentiontothebasicsofwarehousemanagement.

Warehousemistakeswillthat28timesmoretofixthansendingtherightgoodsthefirsttime.

Althoughtheftofgoodsisontheriseinestablishmentsworldwide,itisaproblemthatistoooftenignored.Companiesthatdonotaddresstheproblemswillbeseemaeasytargets

Electronicsecurity

Electronicwarehousesecuritysystemstoprotectyourbuildingwhenitisemptycanbesuppliedbyawiderangeofdevices.Theseincludewindowanddoormonitors,movementsensors,sonicalarmsandevenclosedloopvideocameras.

Possiblyevenmoreimportantisexternalsecuritywithadequatelightingofexteriorwallssothievesdon'thavethecoverofdarknessinyourparkinglotsanddockareas.Youmayalsoconsideragatetopreventaccesstotherearofthebuilding.Wheneverpossible,employeeparkingshouldnotbeagainstthebuilding.

Employeehiring

Management'slackofconcernforsecurityisamajorfactorintheftsbywarehouseanddeliverypeople.Aprimarycauseoftheftispoorattentiontothevalueofjobinterviewsre-employmenttesting.Personalinterviews,drugscreening,referencechecks,criminalchecksandbackgroundreviewsallhavemerit.

Theabsoluteminimumrequirementisformanagerstomakeaseriesofphonecallstoverifyemploymentdatesandtoaskwhetherpreviousemployerswouldrehirethisperson.Expectsomecompaniestoonlydisclosethedatesofemploymentandthejobtitleintoday's“sue