团队建设-一步步讲解如何在团队中建立有效沟通与互动.ppt

团队建设-一步步讲解如何在团队中建立有效沟通与互动.ppt

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TEAMBUILDINGA.PrinciplesofEffectiveCommunication1.Whatiscommunication?

Thetransferofintendedmeaning.2.Whatiscommunicated?

IdeasOpinionsConceptsOrders,instructionsFeelingsA.PrinciplesofEffectiveCommunication3.Methodsofcommunication.VerbalWrittenBodyLanguageExample（actionorlackofaction）4.CausesofCommunicationProblemsLackofeyecontactOne-waycommunicationonlyLackofmutualunderstandingofgoalsordesiredresultsDifferentframesofreferenceFeelingsA.PrinciplesofEffectiveCommunication5.Defensivevs.SupportiveClimates.Evaluation（judging）-implied（expression,speech,tone,etc.）Control-evokesresistance（perceptionofimpliedinadequacy）Superiority-indicatesunwillingnesstocooperateManipulation-causesfeelingsofresentmentDefensiveClimateFactorsDescription-viewspeechasgenuinerequestforinformation.Problemorientation-showsinceredesiretocollaborateEmpathy-senderidentifieswithreceiversproblemsEquality-defensivenessreducedProvisionalism-sendercommunicateswillingnesstobeflexibleSupportiveClimateFactorsA.PrinciplesofEffectiveCommunication6.TheWaytoEffectiveMessagesThinkthroughwhatyouwanttosaybeforeyousayit.Simplifyyourmessage.Bespecific;dontbeataroundthebush.Trytobeasbriefaspossible.Dontassume.Reviewimportantpoints.A.PrinciplesofEffectiveCommunicationIneffective“Yourerude”.Effective“Yourefinishingmysentencesforme.”.“Juanita,dontyouthinkEdschickensortofremindsyouofsomethingfromTheFarSide.”“Ed,Ivegotsomesecondthoughtsaboutyourbarbecuedchicken.”“Howmanytimeshaveyoubeenlatethismonth?

”“Istheresomethingpreventingyoufrombeingontime?

”“Thatwillgetyouintotrouble.”“Ifyoucontinuetocometoworklate,youllleavemenochoicebuttoputyouonprobation”A.PrinciplesofEffectiveCommunication7.EffectiveFeedbackTechniquesFeedbackissimplylettingthespeakerknowyouarelistening.Respondwithstatementsorquestionslike:

-“Youbelievethat.“-“Areyousayingthat.”（triggeringphrases,notjudgemental）-“Youreconcernedabout.”-“Tellmemore.“-“Canyougivemeanexample?

.”-“Tellmeinyourownwords.”Askquestions-How?

What?

Where?

Who?

When?

Why?

Feedbackisprobablythemostunder-usedyetmosthelpfulskillFeedbackisprobablythemostunder-usedyetmosthelpfulskillincommunication.incommunication.Use“dooropeners”toencouragespeaker.A.PrinciplesofEffectiveCommunication8.AvoidingVerbalTurnoffsCertainresponsescomeacrossasrejectionofanotherpersonsthoughtsorfeelings.Speakermaybecomedefensive.Preaching:

Preaching:

.“Youshouldtakemyadvice.”JudgingJudging:

.“Butyourewrong!

”OutdoingOutdoing:

.“Youthinkyouhaditbad?

Blah,blah,blah.”WithdrawingWithdrawing:

.“Forgetit!

”Patronizing:

Patronizing:

.“Youdontreallyfeelthatway.”A.PrinciplesofEffectiveCommunication8.AvoidingVerbalTurnoffsKillerPhrasesthrowuproadblockstopotentialsolutions.Whensomeoneusesakillerphrase,thespeakercanonly:

-Fightback-andhowoftenisthatproductive?

-Ignoreit-butthedamageisdone.-Sitdownandshutup-andtheideadies.KillerPhrases:

“Dontberidiculous!

”“Areyouthrough?

”“Wetriedthatbefore.”“Itwontwork.”“Wedontwanttobelockedintothatidea.”“Thereyougoagain.”A.PrinciplesofEffectiveCommunication9.KeystoEffectiveListeningTheBadListenerTheKeyTheGoodListenerContinuallyinterrupts.StopTalkingGivesspeakerstimetosaywhattheyhavetosay.Tunesoutifdeliveryispoor.JudgeContentnotDeliveryJudgescontent,skipsoverdeliveryerrors.Tendstoenterintoarguments.HoldYourFireHoldstemper,doesntjumptoconclusions.Listensonlyforfacts.ListenforIdeasListensforimportantthemes.Influencedbywhospeakeris.Reacttoideas,notspeaker.Showslittleattention,orfakesit.ShowInterestPaysattentiontowhatspeakersays,notwhotheyare.Activelylistenstounderstandratherthanonlytoreply.Iseasilydistracted.ResistDistractionsAvoidsdistraction,knowshowtoconcentrate.Givesnofeedback.AsksQuestionsEncouragesspeakertodeveloppointsfurther.Reactstoemotionalwords.KeepanopenmindKnowsloadedwordsandphrases,butdoesnotgethunguponthem.“Remember:

Youcantlistenifyouretalking.”A.PrinciplesofEffectiveCommunication10.BasicPrinciplesforHumanRelationsCreateasupportiveclimateforallyourinterpersonalrelationships.-TakeconstructiveapproachAvoidpersonalattacksbytakingaproblem-orientedapproach.-ObjectivelyfocusonthesituationRespectandenhancetheself-esteemofothers.-NecessaryforcreatingasupportiveclimateSettheexamplebytakingconstructiveactionateveryopportunity.-Lookforimprovementopportunitiesandtakeaction.A.PrinciplesofEffectiveCommunication11.CommunicationEssentialtoteamwork-haveaclearunderstandingofcommontargets.Besttoolsforbuildingcooperativerelationshipsbetweenemployees.Vitaltothesuccessofthecompany.Examplesofeffectivecommunication:

As