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mis9etif12
Chapter12
ManagingKnowledgeintheDigitalFirm
True-FalseQuestions
1.
Knowledgeresidinginthemindsofemployeesthathasnotbeendocumentediscalledexplicitknowledge、
Answer:
FalseDifficulty:
MediumReference:
p、416
2.
Knowledgecanresideine-mail,voicemail,graphics,andunstructureddocumentsaswellasstructureddocuments、
Answer:
TrueDifficulty:
EasyReference:
p、417
3.
Knowledgeisuniversallyapplicableandeasilymoved、
Answer:
FalseDifficulty:
EasyReference:
p、417
4.
Eachstepintheknowledgemanagementvaluechainaddsvaluetorawdataandinformationastheyaretransformedintousableknowledge、
Answer:
TrueDifficulty:
EasyReference:
p、418
5.
Thechieffinancialofficerisaseniorexecutivewhoisresponsibleforthefirm’sknowledgemanagementprogram、
Answer:
FalseDifficulty:
EasyReference:
p、420
6.
Communitiesofpractice（COPs）areformalsocialnetworksofprofessionalsandemployeeswithinandoutsidethefirmwhohavesimilarwork-relatedactivitiesandinterests、
Answer:
FalseDifficulty:
MediumReference:
p、420
7.
Enterprise-wideknowledgemanagementsystemsprovidedatabasesandtoolsfororganizingandstoringstructuredandunstructureddocumentsandotherknowledgeobjects、
Answer:
TrueDifficulty:
EasyReference:
p、421
8.
Knowledgerepositoriescontaininternallygeneratedinformationonly、
Answer:
FalseDifficulty:
MediumReference:
p、422
9.
Structuredknowledgeisexplicitknowledgethatexistsininformaldocuments、
Answer:
FalseDifficulty:
EasyReference:
p、423
10.
Semistructuredinformationisallthedigitalinformationinafirmthatexistsininformaldocuments、
Answer:
FalseDifficulty:
MediumReference:
p、424
11.
Abestpracticeisaschemeforclassifyinginformationandknowledgeinsuchawaythatitcanbeeasilyaccessed、
Answer:
FalseDifficulty:
HardReference:
p、427
12.
Knowledgenetworksystemsseektoturntacit,unstructured,andundocumentedknowledgeintoexplicitknowledgethatcanbestoredinadatabase、
Answer:
TrueDifficulty:
MediumReference:
p、429
13.
Enterpriseknowledgeportalscanprovideaccesstoexternalsourcesofinformationsuchasnewsfeedsandresearch、
Answer:
TrueDifficulty:
HardReference:
p、430
14.
Knowledgeworkersusuallydonotpossesshighlevelsofeducation、
Answer:
FalseDifficulty:
EasyReference:
p、431
15.
Knowledgeworksystemshavecharacteristicsthatreflectthespecialneedsofknowledgeworkers、
Answer:
TrueDifficulty:
MediumReference:
p、431
16.
Userinterfacesareunimportanttothesuccessofknowledgeworkersystems、
Answer:
FalseDifficulty:
EasyReference:
p、433
17.
Virtualrealitysystemsuseinteractivegraphicssoftwaretocreatecomputer-generatedsimulationsthataresoclosetorealitythatusersalmostbelievetheyareparticipatinginareal-worldsituation、
Answer:
TrueDifficulty:
EasyReference:
p、434
18.
VRMLisplatformdependent,operatesoveraminicomputer,andrequireslargeamountsofbandwidth、
Answer:
FalseDifficulty:
MediumReference:
p、434
19.
Thefinancialindustryisusingspecializedinvestmentworkstationstoleveragetheknowledgeandtimeofitsbrokers,traders,andportfoliomanagers、
Answer:
TrueDifficulty:
MediumReference:
p、435
20.
Databasesandspreadsheetsaretheprimarytoolsusedforknowledgediscovery、
Answer:
FalseDifficulty:
EasyReference:
p、435
21.
Geneticalgorithmsareusedforgeneratingsolutionstoproblemsthataretoolargeandcomplexforhumanbeingstoanalyzeontheirown、
Answer:
TrueDifficulty:
MediumReference:
p、435
22.
Intelligentagentscandiscoverunderlyingpatterns,categories,andbehaviorsinlargedatasets、
Answer:
FalseDifficulty:
MediumReference:
p、435
23.
Datamininghelpsorganizationscaptureundiscoveredknowledgeresidinginlargedatabases、
Answer:
TrueDifficulty:
EasyReference:
p、436
24.
AIapplicationsexhibitthebreadth,complexity,originality,andgeneralityofhumanintelligence、
Answer:
FalseDifficulty:
EasyReference:
p、436
25.
Expertsystemscapturetheknowledgeofskilledemployeesintheformofasetofrulesinasoftwaresystemthatcanbeusedbyothersintheorganization、
Answer:
TrueDifficulty:
EasyReference:
p、436
26.
Giventheirlimitations,expertsystemsareseldomusedformakingdiscrete,highlystructureddecision-makingsituations、
Answer:
FalseDifficulty:
MediumReference:
p、436
27.
IntheIF-THENconstruct,aconditionisevaluated、Iftheconditionistrue,anactionistaken、
Answer:
TrueDifficulty:
EasyReference:
p、436
28.
AseriesofIF-THENrulescanbeusedtoformaknowledge-base、
Answer:
TrueDifficulty:
EasyReference:
p、436
29.
Inbackwardchainingtheinferenceenginebeginswiththeinformationenteredbytheuserandsearchestherulebasetoarriveataconclusion、
Answer:
FalseDifficulty:
EasyReference:
p、437
30.
Whendevelopinganexpertsystem,teammembersdevelopaprototypesystemtotestassumptions、
Answer:
TrueDifficulty:
EasyReference:
p、437
31.
ExpertsystemsworkbyapplyingasetofAND-ORrulesagainstaknowledgebase,bothofwhichareextractedfromhumanexperts、
Answer:
FalseDifficulty:
MediumReference:
p、439
32.
Case-basedreasoningcannotbeusedindiagnosticsystemsinmedicine、
Answer:
FalseDifficulty:
EasyReference:
p、439
33.
Fuzzylogiccandescribeaparticularphenomenonorprocesslinguisticallyandthenrepresentthatdescriptioninasmallnumberofflexiblerules、
Answer:
TrueDifficulty:
MediumReference:
p、440
34.
Fuzzylogiccanbeusedtoexpressrelationshipsverygenerallyandcompactly,requiringfewerIF-THENrulesthantraditionalsoftwareprograms、
Answer:
TrueDifficulty:
MediumReference:
p、442
35.
Neuralnetworksarenotparticularlysuitedtofindingpatternsandrelationshipsinmassiveamountsofdata、
Answer:
FalseDifficulty:
MediumReference:
p、441
36.
Neuralnetworks“learn”patternsfromlargequantitiesofdatabysiftingthroughdata,searchingforrelationships,buildingmodels,andcorrectingoverandoveragainthemodel’sownmistakes、
Answer:
TrueDifficulty:
MediumReference:
p、441
37.
Becauseneuralnetworkapplicationsalwaysexplainwhytheyarriveataparticularsolution,theyarewellsuitedforuseinthemedicalprofession、
Answer:
FalseDifficulty:
MediumReference:
p、442
38.
Geneticalgorithmsareconceptuallybasedontheprocessofevolution、
Answer:
TrueDifficulty:
MediumReference:
p、442
39.
Intelligentagentscannotbeprogrammedforsuchmenialtasksasdeletingjunke-mail、
Answer:
FalseDifficulty:
MediumReference:
p、444
40.
Shoppingbotsareaformofintelligentagent、
Answer:
TrueDifficulty:
MediumReference:
p、444
MultipleChoiceQuestions
41.
ThepercentageofGrossDomesticProductoftheUnitedStatesthatproducedbytheknowledgeandinformationsectorsisestimatedtobe:
a、20percent、
b、40percent、
c、60percent、
d、80percent、
Answer:
cDifficulty:
MediumReference:
p、416
42.
Expertiseandexperienceoforganizationalmembersthathasnotbeenformallydocumentedbestdescribes:
a、wisdom、
b、information、
c、data、
d、tacitknowledge、
Answer:
dDifficulty:
MediumReference:
p、416
43.
Knowledgethatresidesinthemindsofemployeesthathasnotbeendocumentediscalled:
a、tacitknowledge、
b、organizationalmemory、
c、standardoperatingprocedures、
d、corporateculture、
Answer:
aDifficulty:
MediumReference:
p、416
44.
Thesetofbusinessprocesses,culture,andbehaviorrequiredtoobtainvaluefrominvestmentsininformationsystemsisonetypeof:
a、knowledgeculture、
b、knowledgediscovery、
c、organizationalandmanagementcapital、
d、organizationalroutine、
Answer:
cDifficulty:
HardReference:
p、418
45.
Theseniorexecutiveresponsibleforthefirm’sknowledgemanagementprogramisthe:
a、CTO、
b、CIO、
c、CKO、
d、CEO、
Answer:
cDifficulty:
EasyReference:
p、420
46.
Informalsocialnetworksofprofessionalsandemployeeswithinandoutsidethefirmwhohavesimilarwork-relatedactivitiesandinterestsarecalled:
a、communitiesofpractice、
b、communitiesofdiscovery、
c、communitiesofinterest、
d、communitiesofknowledge、
Answer:
aDifficulty:
MediumReference:
p、420
47.
Whichofthefollowingaremajortypesofknowledgemanagementsystems?
a、Managementinformationsystems,decisionsupportsystems,andtransactionprocessingsystems、
b、Enterprisesystems,customersupportsystems,andsupplychainmanagementsystems、
c、Databasemanagementsystems,expertsystems,andknowledgeworksystems、
d、Enterprise-wideknowledgemanagementsystems,knowledgeworksystems,andintelligenttechniques、
Answer:
dDifficulty:
HardReference:
p、420
48.
Whichofthefollowingaretypesofintelligenttechniques?
a、Knowledgenetworks
b、Casebasedreasoning
c、Computer-aideddesign
d、Virtualreality
Answer:
bDifficulty:
HardReference:
p、421
49.
WhichofthefollowingwouldNOTbeclassifiedasaknowledgeworksystem?
a、Computer-aideddesign
b、3DVisualization
c、Investmentworkstations
d、Case-basedreasoning
Answer:
dDifficulty:
HardReference:
p、421
50.
WhichofthefollowingwouldNOTbeclassifiedasaformofintelligenttechnique?
a、Datamining
b、Casebasedreasoning
c、Neuralnetworks
d、Virtualreality
Answer:
dDifficulty:
HardReference:
p、421
51.
Asystemfororganizingstructuredknowledgeinarepositorywhereitcanbeaccessedthroughouttheorganizationbestdescribes:
a、databasemanagementsystem、
b、expertsystem、
c、structuredknowledgesystem、
d、neuralnetwork、
Answer:
cDifficulty:
MediumReference:
p、422
52.
KeyfeaturesofanenterpriseknowledgenetworkincludeallofthefollowingEXCEP
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