六标准差介绍.ppt

六标准差介绍.ppt

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BMGLEADERSINTHEDEPLOYMENTOFSIXSIGMABMGCONFIDENTIAL陳楷植清華大學數學系台大商研所碩士IBM大中華地區業務行銷協理IBMAPCertifiedQualitymanager-1992IBMWWCertifiedMarketingprofessional-1997光寶集團旭麗電子知識長暨新事業發展部副總經理神通集團安際資訊公司總經理策略規劃,六標準差統計方法,流程再造BMGLEADERSINTHEDEPLOYMENTOFSIXSIGMABMGCONFIDENTIALAgendav什麼是六標準差什麼是六標準差?

v六標準差解決問題流程六標準差解決問題流程v傳統訓練方法傳統訓練方法Vs.Vs.六標準差六標準差vCostofPoorQuality（COPQ）CostofPoorQuality（COPQ）v品質水準對企業獲利能力的影響品質水準對企業獲利能力的影響v六標準差方法六標準差方法v執行六標準差的角色分配執行六標準差的角色分配v導入六標準差的利益導入六標準差的利益v三種類型的六標準差專案三種類型的六標準差專案v交易型專案深入探討交易型專案深入探討v六標準差的迷思與解決之道六標準差的迷思與解決之道v成功導入策略與關鍵因素成功導入策略與關鍵因素BMGLEADERSINTHEDEPLOYMENTOFSIXSIGMABMGCONFIDENTIALWhatIsSixSigma?

nSigma（s）isaunitofmeasure:

The18thletteroftheGreekalphabetSigmaisthesymbolforstandarddeviationAmeasureofvariationnSixSigmahasahistoryandis:

AVisionAPhilosophyAManagementSystemAnAggressiveGoalAToolBoxAVehicleforCustomerFocusBMGLEADERSINTHEDEPLOYMENTOFSIXSIGMABMGCONFIDENTIALWhatisSigma?

mm1SpecificationLimitSomeChanceofFailure3TargetMuchLessChanceofFailure1Thehigherthenumber（Z）infrontofthesigmasymbolthelowerthechanceofproducingadefect6ReducingVariationistheKeytoReducingDefectsBMGLEADERSINTHEDEPLOYMENTOFSIXSIGMABMGCONFIDENTIALSixSigmaIsaVisionThevisionofSixSigmaistodelightcustomersbydeliveringworld-classqualityproductsandservicesthroughtheachievementofSixSigmalevelsofperformanceineverythingyoudo.BMGLEADERSINTHEDEPLOYMENTOFSIXSIGMABMGCONFIDENTIALSixSigmaIsaPhilosophyThephilosophyofSixSigmaistoapplyastructured,systematicapproachtoachieveoperationalexcellenceacrossallareasofyourbusinesswithanunderstandingthatdefect-freeprocessesresultfrombreakthroughimprovement.BMGLEADERSINTHEDEPLOYMENTOFSIXSIGMABMGCONFIDENTIAL你可以確認一個你最大的問題你可以確認一個你最大的問題.?

難或易難或易?

指派一個最厲害的人去處理指派一個最厲害的人去處理.?

難或易難或易?

提供此人所有的工具、資源、甚至需要的管理制度來支援提供此人所有的工具、資源、甚至需要的管理制度來支援.?

難或易難或易?

而且保証他們不會中斷並且專注在任務上而且保証他們不會中斷並且專注在任務上.?

難或易難或易?

WhatsSixSigma-TheManagementPhilosophyThatIsThatIsSixSigma!

SixSigma!

BMGLEADERSINTHEDEPLOYMENTOFSIXSIGMABMGCONFIDENTIALIftheprocessiscentered,long-term,theSixSigmaprocessis1DPBO（DefectsPerBillionOpportunities）SixSigmaIsanAggressiveGoalBMGLEADERSINTHEDEPLOYMENTOFSIXSIGMABMGCONFIDENTIALSixSigmaIsaToolBox學會使用只要兩小時學會使用只要兩小時-MinitabDefineDefineMeasureMeasureAnalyzeAnalyzeImproveImproveControlControlAdultLearningModelProcessMappingMultiVariVariableDOEEVOPProjectManagementCause&EffectMatrixCorrelationFractionalDOEResponseSurfaceDOEComputerToolsFishboneDiagramRegressionFulland2kFactorialDOEMultipleRegressionDescriptiveStatisticsStatisticalAnalysisHypothesisTestingAdvancedDOETransitionPlansLeanToolsANOVALogisticRegressionControlPlansMSAFMEASPCCapabilityControlMethodsBMGLEADERSINTHEDEPLOYMENTOFSIXSIGMABMGCONFIDENTIALSixSigmaisaVehicleforCustomerFocusCustomerSatisfactionAccuracyResponseServicesCTACriticaltoAccuracyCTRCriticaltoRespondCTSCriticaltoServicesProductsCTP1CriticaltoProcess1CTP2CriticaltoProcess2CTP3CriticaltoProcess3ProcessesOrganizationGoalsDefectsCycleTimeAttitudeBMGLEADERSINTHEDEPLOYMENTOFSIXSIGMABMGCONFIDENTIAL基礎訓練盟主訓練DMAIC訓練（6工程師,6技術員）專案展開Ys指標改善指標改善$TheGoalsofSixSigmaLearning&GrowthInternalProcessCustomerFinancialBMGLEADERSINTHEDEPLOYMENTOFSIXSIGMABMGCONFIDENTIALTheSixSigmaProcessBMGLEADERSINTHEDEPLOYMENTOFSIXSIGMABMGCONFIDENTIALTheSixSigmaProcessAbandonrateforcallcenterisalmost10%versusaplanof3%.Howmuchdoesratevary?

HowaccuratecanImeasure?

BMGLEADERSINTHEDEPLOYMENTOFSIXSIGMABMGCONFIDENTIALTheSixSigmaProcessWhichinputs（Xs）affectthecriticaloutputs（Ys）?

（talktime,training,#ofphonelines,#ofCSR,Application,S/W,process.etc.）Whatisthedefiningequationfortheprocess（y=f（x）?

BMGLEADERSINTHEDEPLOYMENTOFSIXSIGMABMGCONFIDENTIALTheSixSigmaProcessWhataretheoptimalsettingsforthecriticalXs?

WhatarethespecificationsforthecriticalYs?

Y=A+B*CSRs+C*lines.+Z*Etc.BMGLEADERSINTHEDEPLOYMENTOFSIXSIGMABMGCONFIDENTIALTheSixSigmaProcessChangethesettings.SauceCSR=20,line=30,etc.）Verifytheimprovement.Controlthenewprocesstosustainthegain.BMGLEADERSINTHEDEPLOYMENTOFSIXSIGMABMGCONFIDENTIALTheSixSigmaProcessMeasureAnalyzeImproveControlBMGLEADERSINTHEDEPLOYMENTOFSIXSIGMABMGCONFIDENTIALMeasure（allinputvariables）AnalyzeImproveControlPourinallpossibleinputvariablesProcessMappingMindMappingIshakawadiagramsSurveydesignUsesofttoolstonarrowthepossibilitiesC&EMatrixFMEAUsequantitativeanalysistofurthernarrowthefieldANOVACorrelationMulti-varistudiesImplementandvalidatesolutions.Implementsystemstoensureimprovementsaremaintained.SPCPoka-YokeAuditsControlPlansDOEsSurveys（Keyinputvariables）（Criticalinputvariables）（Keyleveragevariables）LogisticRegressionSurveyanalysis30-5010-208-104-82-5BMGLEADERSINTHEDEPLOYMENTOFSIXSIGMABMGCONFIDENTIAL傳統訓