国开形成性考核《管理英语4》单元自测2试题及答案Word格式文档下载.docx

国开形成性考核《管理英语4》单元自测2试题及答案Word格式文档下载.docx

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Areyouableto

题目3、Creativity,especially（A）whichtakesplaceacrossdepartmentalboundaries,islikelytosufferhugelyasteamsynergyslips.

that

those

/

题目4、He'

sleftnow,butproductivityhasn'

t（C）thatmuch.

carriedon

caughtup

pickedup

题目5、Ifdemandisrisingbutthefirm（C）fromcommunicationfailure,thenstockswillfallandtherewillbeunderstaffing.

hasbeensuffering

isgoingtosuffer

issuffering

题目6、—（C）identifytheproblemsthathavebeenoccurring?

题目7、—Howdidyourmeetinggoyesterday?

—（A）actually,itwasreallyfrustrating.

Notsogood

Verygood

Nothingspecial

题目8、Effectiveleadersdistillcomplexthoughtsandstrategiesintosimple,memorableterms（B）colleaguesandcustomerscangraspandactupon.

when

who

题目9、Ithinktheprimary（A）factoristhere'

sbeensomuchabsencelately.

contributing

causing

affecting

题目10、EverytimeItriedtosaysomething,hewould（B）tosomethingelse.

moveoff

moveon

moveover

题目11、—Ifyoucan'

tsaywhatyou'

vecometosayatthemeeting,what'

sthepoint?

—（B）,butIthinkyoumightneedtochangeyourapproachsomewhat.

Iamnotsure

Icanseethat

Iknowthat

题目12、—Willyougoonapicnicwithustomorrow?

—（C）.

Yes,butI'

llhaveEnglishclasses

Sorry,IhaveanappointmentwithDr.Brown

mafraidIhavenoidea

题目13、Intoday'

senvironment,（A）peopleareoftenburnedout,it'

simportantforemployeestohaveapersonalconnectionwithyouandtheworkyoubelievein.

where

while

题目14、WhenthemessagefinallyreachedtheCommandCenter,it（B）“mutated”tobecome—“Sendthreeandfour-pence,we'

regoingtoadance.”

was

had

have

题目15、Whowas（A）themeeting？

chairing

leading

charging

题目16、Whatyouneedtodoistokeepthingsshortandsweet,justthe（C）.

questions

topics

highlights

题目17

二、阅读理解：

根据文章内容，判断正误（共50分）。

HabitsofHighlyEffectiveCommunicators

　　It'

snosecretthatgoodleadersarealsogoodcommunicators.Indeed,communicationandleadershipareinextricablytied.Howcanyougalvanize,inspireorguideothersifyoudon'

tcommunicateinaclear,credibleandauthenticway?

Hereare5essentialcommunicationpracticesofeffectiveleaders:

1、Mindthesay-dogap.Trustisthebedrockofeffectiveleadership–yourbehaviorisyoursinglegreatestmodeofcommunication,anditmustbecongruentwithwhatyousay.Ifyouractionsdon'

talignwithyourwords,youarestoringuptroubleforthefuture.

2、Makethecomplexsimple.Effectiveleadersdistillcomplexthoughtsandstrategiesintosimple,memorabletermsthatcolleaguesandcustomerscangraspandactupon.Themostimportantthingistoclarifywhatyouwanttosay,lookoutfortechnicaljargonandavoidbusinessspeak,whichaddcomplexity.Saywhatyoumeaninasfewwordsaspossible.

3、Findyourownvoice.Uselanguagethat'

sdistinctlyyourown;

letyourvaluescomethroughinyourcommunication.Correctuseoflanguageandgrammarareimportant,ofcourse,butdon'

tbecomeoverlyfixatedoneloquenceforeloquence'

ssake;

concentrateonbeingdistinctandreal.Peoplewantreal,peoplerespectreal,peoplefollowreal.

4、BevisibleVisibilityisaboutlettingyourkeystakeholdersgetafeelforwhoyouareandwhatyoucareabout.Don'

thidebehindacomputerandonlyinteractwithpeopleelectronically–seethemfacetofaceandvoicetovoice,andinteractwiththeminareal,substantialway.Intoday'

senvironment,wherepeopleareoftenburnedout,it'

simportantforemployeestohaveapersonalconnectionwithyouandtheworkyoubelievein.Showthepeoplethatworkforyouthatyou'

reengagedandthatyoucareaboutthemandtheirwork.

5、Listenwithyoureyesaswellasyourears.Effectivecommunicationisatwo-wayprocess,andgoodleadersknowhowtoaskgoodquestions,andthenlistenwithboththeireyesandtheirears.Becauseyouareinapositionofauthority,othersmaybereluctanttoexpresstheirrealopinionstoyoudirectly.Youwon'

talwaysgetdirectfeedback,soyouneedtoalsobeabletoreadbetweenthelinesandlookforthenon-verbalcues.

操作提示：

正确选T，错误选F。

1、Communicationandleadershipdon'

talwaysgohandinhand.（X）

2、Thesay-dogaphappenswhenpeoplemisunderstandtheirleader'

sintention.（X）

3、Usingtechnicaljargonmakesaleaderconvincing.（X）

4、Communicatingsincerelyisalwaysthebest.（V）

5、Observationisasimportantascommunicationwhenyouwanttoknowwhatpeoplereallythink.（V）

题目18

根据文章内容，完成选择题（共50分）。

CommunicationFailure

　　Themeaningof“communication”goesalotdeeperthanpeopleoftenthink.Communicationisaboutconceiving,sending,receiving,andinterpretingmessagesaswellasconfirmingreceptionofthesemessages.Afailureatanypointinthischaincanresultinineffectivecommunication.

　　Ineffectivecommunicationcanbedisastrous.ThereisafamousstoryofaBritishArmyCommanderwhosentthemessage“Sendreinforcements,we'

regoingtoadvance.”backtohisCommandCenter,throughalongchainofsubordinates.WhenthemessagefinallyreachedtheCommandCenter,ithad“mutated”tobecome--“Sendthreeandfour-pence,we'

regoingtoadance.”Thereinforcementsneverarrived.

　　Youcandemonstratethissameprinciple,albeitonalessdramaticscale,bytryingtoplayChineseWhisperswithmorethan20people.Itishighlyunlikelythesamemessageyoustartedwithwillbetheoneyouendwith.

　　Inabusiness,therearethreemaintypesofcommunicationfailure.Eachhasitsownindicativesigns.

　　•Thefirsttypeisknownasallocativefailure.Thisoccurswhenafirmisnotgatheringenoughintelligenceaboutitsmarketor（mostoften）,theinformationisnotreachingtherightpoints.Thefirmwillnotbeallocatingresourcesinstepwiththeshiftsindemand.Ifdemandisrisingbutthefirmissufferingfromallocativecommunicationfailure,thenstockswillfallandtherewillbeunderstaffing.Iftheinversehappens,therewillbeasurplusofstocksandoverstaffing.

　　•Thesecondtypeisexecutivefailure,wherecommunicationtotriggerspecificevents/actionsiseitherlate,lackingorinerror.Thesymptomsofthisareagenerallossofdirectioninthecompanyordepartments,alossofco-ordinationandanincreaseincomplaintsfromcustomersasthingshappenlateornotatall.

　　•Thefinaltypeishumanfailure.Thisoccurswhenthegeneralcultureofabusinessortherelationshipsbetweenparticularindividualsordepartmentsdonotfostereffectivecommunication.Thisleadstoalienatedstaff,anincreaseinstaffturnover,anincreaseinabsenteeismandgeneralfrustrationamongstaff.Creativity,especiallythatwhichtakesplaceacrossdepartmentalboundaries,islikelytosufferhugelyasteamsynergyslips.

通过题目后的下拉选项框选择正确答案。

1、Confirmingreceptionofthesentmessagesmeans.（C）

themessagesaresenttorightreceivers

themessagesarecorrectlyunderstood

themessagesarecorrectlyunderstoodbyrightreceivers

2、InthefamousBritishArmyCommanderstory,whichstepprobablydidNOTgowronginthecommunicationchain?

（A）

Conceiving.

Sending.

Receiving.

3、WhatisChinesewhispers?

（B）

WhowhispersinChinese.

Agametopassmessagearoundinawhisper.

Chinesepeoplewhodon'

tnormallytalkveryloudly.

4、AllocativefailuredoesNOThappenwhen.（A）

therightinformationgoestotherightplace

acompanygathersfalseinformation

thecorrectinformationisnotreceivedbytherightdepartmentorperson

5、Accordingtothepassage,whichofthefollowingcasesdoesNOTbelongtohumanfailure?

（C）

Decreasingcreativityacrossdepartments.

Inadequatecommunicationbetweendepartments.

Increasingcustomercomplaints.

题目19

二、完型填空（共50分）

通过下拉选项框选择正确的词汇。

WHATWEHAVEHERE:

AFAILURETOCOMMUNICATE

Itisthe

（1）{weirder;

weirdest;

weird}thing.Therearemorewaysthanevertocommunicatewithpeople,yetitsometimesseemslikeitismoredifficulttoconnect — andstay

（2）{connecting;

connected;

toconnect} — withanyone.

Shouldyou（3）{shoot;

mail;

give}offanemail?

Tapoutatext?

PostaprivatemessageonFacebook?

WriteontheirFacebookwall?

Skype,poke,pingorconjurethemuponadigitaltincanphone?

Andonceyoureachsomeone,youwonder:

Ishepayingattention?

Howdoyouknow?

Evenwiththetechno-easeof（4）{uncountable;

countable;

countless}communicationdevices,conversationscanstillbetroublesome.Questionsareaskedandanswered（5）{out;

away;

within}oforder.Instructionsanddirectionsgohalf-read.Meetingsarebotched.Feelingsarehurt."

答案：

1、weirdest

2、connected

3、shoot

4、countless

5、out