宣城市第十届中等职业学校技能大赛酒店服务赛项英语口试题库.docx
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宣城市第十届中等职业学校技能大赛酒店服务赛项
英语口试题库
一、中餐宴会摆台与服务部分情景应答及答题要点：
1.Q:
Asktheguestsiftheyhaveareservationwithyourrestaurant.
A:
Goodevening.Doyouhaveareservation?
2.Q:
Howdoyoucheckupontheguest’snameofthereservation?
A:
Goodevening.Underwhosenamewasyourreservationmade?
3.Q:
Theguestsneedatablefor4,andtheywouldliketodinesomewherequiet.
A:
Verywell.Thiswayplease.Here’sawindowtableforfouroverlookingthelake.It’sveryniceandquiethere.
4.Q:
Canyouexplainthetermsofbreakfastbothforadultsandchildreninthehotel?
A:
Sure,weofferbreakfastattherateof128RMBforeachadult,andit’sfreeofchargeforchildrenunder6.
5.Q:
TheguestswouldlovetotrysomeChinesefood,andtheyaskforyouradviceonwheretohaveadinnerparty.
A:
TheRoseRestaurantofourhotelservesverygoodChinesefood.It’sonthe2ndFloor.
6.Q:
Informtheguestthattherestaurantisfullybookedthisevening,andsuggestthathebookatablethesametimetomorrowevening.
A:
I’msorry.Wearefullybookedthisevening.Howabouttomorrow?
Westillhavesomenicetablesavailablefortomorrowevening.
7.Q:
Askthegueststheirpreferencefortheeggdishes.
A:
Howwouldyouliketheeggsdone,ScrambledEggs,FriedEggsorOmelets?
8.Q:
Askthegueststheirpreferenceforfood,Chinese,Western,JapaneseorKorean.
A:
Whichstyleofcuisinewouldyouprefer?
WeserveChinese,Western,JapaneseandKoreanfoodhere.
9.Q:
Howdoyouoffertotakeorderfortheguestsintheevening?
A:
Goodevening.MayItakeyourordernow?
/Areyoureadytoordernow?
10.Q:
Howdoyouasktheguesttocheckhisbill?
A:
Here’syourbill.Pleasecheckit.Thefruitcombinationisonthehouse.
11.Q:
Visitthetabletocheckifyourserviceissatisfactory.Informtheguestthelastcoursewillbedessert?
A:
Iseverythingtoyoursatisfaction?
Allthedisheshavebeenservedasthemenugoes,exceptforthedesserttofollow.
12.Q:
Asktheguesthispreferenceforfruitjuice.
A:
Whatkindoffruitjuicewouldyouprefer?
Wehavegrapejuice,kiwifruitjuiceandorangejuice.
13.Q:
Asktheguest’schoiceofwine.
A:
WouldyoulikeabottleofredwinetogowithyourSirloinSteak?
14.Q:
Whatdoyousaywhenservingthegueststheirdessert?
A:
Hereisyourdessert.Pleaseenjoy.
15.Q:
Asktheguesthowhewouldlikehissteakprepared.
A:
Howwouldyoulikeyoursteakdone?
Rare,MediumorWell-done?
16.Q:
WhatisthedutyofaFoodandBeverageManager?
A:
AFoodandBeverageManagerisinchargeanddirectstheworkof
theDepartment.
17.Q:
TellthegueststhegeneralsequenceofaChinesedinner.
A:
Chinesedinnerusuallystartswithcolddishesandendswithasoup.
18.Q:
Whatdoyourecommendiftheguestordersafreshwhitewaterfish?
A:
MayIsuggeststeamingthefishtoretainitsfreshness?
19.Q:
Howdoyouaskabouttheguest’spreferenceforbuffetoralacarteservice?
A:
Howwouldyoulikeyourdinnerserved?
Abuffetoranalacarteservice?
20.Q:
Howdoyouaskabouttheguest’spreferenceforsalad?
A:
Whatkindofsaladwouldyouprefer?
WehaveHamSalad,PrawnSalad,andFreshVegetableSalad.
21.Q:
Howdoyourespondtoaguest’scomplimentstoyourservice?
A:
Thankyouforyourcompliments.It’sourgreatestpleasuretobeofservice.
22.Q:
Telltheguestwheretopayhisbill.
A:
Youmaypaythebillatthecashier’sdesk.Thiswayplease.
23.Q:
Asktheguestwhatvegetablehe’dliketohavewithhischicken.
A:
WhatvegetablewouldyouliketogowithyourRoastChicken?
24.Q:
Whatdoyousayinseeingofftheguests?
A:
I’mgladyouenjoyed.Thankyouforcoming!
Good-bye.
25.Q:
Telltheguestwhatexactlyisthedishof“SpaghettiwithLamb”.
A:
“SpaghettiwithLamb”isactuallylambcookedwithherbsandservedwithspaghetti.
26.Q:
Asahostess,what’sthefirstthingyouneedtofindoutwhentheguestarrives?
A:
Ihavetofindoutwhethertheguesthasareservationornot.
27.Q:
WhatwillabartendertelltheguestsaboutMargarita?
A:
AMargaritaisapopularcocktailmadebymixingonepartoftequilaandthreepartsofdrywineandlemon.
28.Q:
Whatwouldyousayiftheguestwantstoknowthebusinesshoursofyourrestaurant?
A:
Weproviderestaurantservicefrom6:
30a.m.to10:
00p.m.everyday.
29.Q:
Whatinformationdoyougivewhenintroducingyourrestauranttotheguest?
A:
Iwouldtelltheguestaboutthestyle,thespecialties,thepopulardishes,thebusinesshoursoftherestaurant.
30.Q:
Whatwouldyousaywhenyouwanttorecommendsomethingtotheguest?
A：
MayIrecommendthisone,madam?
/MayIsuggestyoutrythisone,sir?
/Wouldyouliketotakealookatthis,Miss?
二、客房中式铺床
升级会员 