mis9etif12文档格式.docx

mis9etif12文档格式.docx

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4.

Eachstepintheknowledgemanagementvaluechainaddsvaluetorawdataandinformationastheyaretransformedintousableknowledge.

p.418

5.

Thechieffinancialofficerisaseniorexecutivewhoisresponsibleforthefirm’sknowledgemanagementprogram.

p.420

6.

Communitiesofpractice（COPs）areformalsocialnetworksofprofessionalsandemployeeswithinandoutsidethefirmwhohavesimilarwork-relatedactivitiesandinterests.

7.

Enterprise-wideknowledgemanagementsystemsprovidedatabasesandtoolsfororganizingandstoringstructuredandunstructureddocumentsandotherknowledgeobjects.

p.421

8.

Knowledgerepositoriescontaininternallygeneratedinformationonly.

p.422

9.

Structuredknowledgeisexplicitknowledgethatexistsininformaldocuments.

p.423

10.

Semistructuredinformationisallthedigitalinformationinafirmthatexistsininformaldocuments.

p.424

11.

Abestpracticeisaschemeforclassifyinginformationandknowledgeinsuchawaythatitcanbeeasilyaccessed.

HardReference:

p.427

12.

Knowledgenetworksystemsseektoturntacit,unstructured,andundocumentedknowledgeintoexplicitknowledgethatcanbestoredinadatabase.

p.429

13.

Enterpriseknowledgeportalscanprovideaccesstoexternalsourcesofinformationsuchasnewsfeedsandresearch.

p.430

14.

Knowledgeworkersusuallydonotpossesshighlevelsofeducation.

p.431

15.

Knowledgeworksystemshavecharacteristicsthatreflectthespecialneedsofknowledgeworkers.

16.

Userinterfacesareunimportanttothesuccessofknowledgeworkersystems.

p.433

17.

Virtualrealitysystemsuseinteractivegraphicssoftwaretocreatecomputer-generatedsimulationsthataresoclosetorealitythatusersalmostbelievetheyareparticipatinginareal-worldsituation.

p.434

18.

VRMLisplatformdependent,operatesoveraminicomputer,andrequireslargeamountsofbandwidth.

19.

Thefinancialindustryisusingspecializedinvestmentworkstationstoleveragetheknowledgeandtimeofitsbrokers,traders,andportfoliomanagers.

p.435

20.

Databasesandspreadsheetsaretheprimarytoolsusedforknowledgediscovery.

21.

Geneticalgorithmsareusedforgeneratingsolutionstoproblemsthataretoolargeandcomplexforhumanbeingstoanalyzeontheirown.

22.

Intelligentagentscandiscoverunderlyingpatterns,categories,andbehaviorsinlargedatasets.

23.

Datamininghelpsorganizationscaptureundiscoveredknowledgeresidinginlargedatabases.

p.436

24.

AIapplicationsexhibitthebreadth,complexity,originality,andgeneralityofhumanintelligence.

25.

Expertsystemscapturetheknowledgeofskilledemployeesintheformofasetofrulesinasoftwaresystemthatcanbeusedbyothersintheorganization.

26.

Giventheirlimitations,expertsystemsareseldomusedformakingdiscrete,highlystructureddecision-makingsituations.

27.

IntheIF-THENconstruct,aconditionisevaluated.Iftheconditionistrue,anactionistaken.

28.

AseriesofIF-THENrulescanbeusedtoformaknowledge-base.

29.

Inbackwardchainingtheinferenceenginebeginswiththeinformationenteredbytheuserandsearchestherulebasetoarriveataconclusion.

p.437

30.

Whendevelopinganexpertsystem,teammembersdevelopaprototypesystemtotestassumptions.

31.

ExpertsystemsworkbyapplyingasetofAND-ORrulesagainstaknowledgebase,bothofwhichareextractedfromhumanexperts.

p.439

32.

Case-basedreasoningcannotbeusedindiagnosticsystemsinmedicine.

33.

Fuzzylogiccandescribeaparticularphenomenonorprocesslinguisticallyandthenrepresentthatdescriptioninasmallnumberofflexiblerules.

p.440

34.

Fuzzylogiccanbeusedtoexpressrelationshipsverygenerallyandcompactly,requiringfewerIF-THENrulesthantraditionalsoftwareprograms.

p.442

35.

Neuralnetworksarenotparticularlysuitedtofindingpatternsandrelationshipsinmassiveamountsofdata.

p.441

36.

Neuralnetworks“learn”patternsfromlargequantitiesofdatabysiftingthroughdata,searchingforrelationships,buildingmodels,andcorrectingoverandoveragainthemodel’sownmistakes.

37.

Becauseneuralnetworkapplicationsalwaysexplainwhytheyarriveataparticularsolution,theyarewellsuitedforuseinthemedicalprofession.

38.

Geneticalgorithmsareconceptuallybasedontheprocessofevolution.

39.

Intelligentagentscannotbeprogrammedforsuchmenialtasksasdeletingjunke-mail.

p.444

40.

Shoppingbotsareaformofintelligentagent.

MultipleChoiceQuestions

41.

ThepercentageofGrossDomesticProductoftheUnitedStatesthatproducedbytheknowledgeandinformationsectorsisestimatedtobe:

a.20percent.

b.40percent.

c.60percent.

d.80percent.

cDifficulty:

42.

Expertiseandexperienceoforganizationalmembersthathasnotbeenformallydocumentedbestdescribes:

a.wisdom.

b.information.

c.data.

d.tacitknowledge.

dDifficulty:

43.

Knowledgethatresidesinthemindsofemployeesthathasnotbeendocumentediscalled:

a.tacitknowledge.

b.organizationalmemory.

c.standardoperatingprocedures.

d.corporateculture.

aDifficulty:

44.

Thesetofbusinessprocesses,culture,andbehaviorrequiredtoobtainvaluefrominvestmentsininformationsystemsisonetypeof:

a.knowledgeculture.

b.knowledgediscovery.

c.organizationalandmanagementcapital.

d.organizationalroutine.

45.

Theseniorexecutiveresponsibleforthefirm’sknowledgemanagementprogramisthe:

a.CTO.

b.CIO.

c.CKO.

d.CEO.

46.

Informalsocialnetworksofprofessionalsandemployeeswithinandoutsidethefirmwhohavesimilarwork-relatedactivitiesandinterestsarecalled:

a.communitiesofpractice.

b.communitiesofdiscovery.

c.communitiesofinterest.

d.communitiesofknowledge.

47.

Whichofthefollowingaremajortypesofknowledgemanagementsystems

a.Managementinformationsystems,decisionsupportsystems,andtransactionprocessingsystems.

b.Enterprisesystems,customersupportsystems,andsupplychainmanagementsystems.

c.Databasemanagementsystems,expertsystems,andknowledgeworksystems.

d.Enterprise-wideknowledgemanagementsystems,knowledgeworksystems,andintelligenttechniques.

48.

Whichofthefollowingaretypesofintelligenttechniques

a.Knowledgenetworks

b.Casebasedreasoning

c.Computer-aideddesign

d.Virtualreality

bDifficulty:

49.

WhichofthefollowingwouldNOTbeclassifiedasaknowledgeworksystem

a.Computer-aideddesign

b.3DVisualization

c.Investmentworkstations

d.Case-basedreasoning

50.

WhichofthefollowingwouldNOTbeclassifiedasaformofintelligenttechnique

a.Datamining

c.Neuralnetworks

51.

Asystemfororganizingstructuredknowledgeinarepositorywhereitcanbeaccessedthroughouttheorganizationbestdescribes:

a.databasemanagementsystem.

b.expertsystem.

c.structuredknowledgesystem.

d.neuralnetwork.

52.

KeyfeaturesofanenterpriseknowledgenetworkincludeallofthefollowingEXCEPT: