第三讲 商务便函与便条.docx

第三讲 商务便函与便条.docx

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第三讲商务便函与便条

第三讲商务便函与便条

商务便函一般由以下几个部分组成：

1、Memo：

Memo是Memorandum缩写，因此也可以用Memorandum，此外还有InternalMemorandum和InterofficeMemorandum，其意思都是一样的。

2、To：

这一标题后面应写收信人的姓名与职衔，姓名前可以用尊称或不用，如：

To：

Mr.JohnSmith，SalesManager

3、From：

这一标题后应写发信人的姓名与职衔：

职衔可根据需要决定写或不写，但姓名前不要用尊称。

4、Date：

日期的写法同书信里日期写法的要求完全一样，不要用数字来表示月份。

5、Subject：

这一标题后是写事由的，即用一个或几个词汇简单概括便函的内容，以便查阅。

事由必须简洁明了，不要用完整的句子，如：

ChangesinTravelAdvanceForm

PromotionofStaff

（二）商务便条

商务便条一般有四个组成部分：

日期、称呼、正文、签名。

一些公司有印好的便条笺。

如:

例：

让秘书通知推迟约会

9a.m.

MissWang,

I'vegotanurgentmeetingtoday.Pleasecontacttheapplicantstopostponetheinterviewstillfurthernotice.

DS

分类：

1告知信息inform2布置安排arrange3征求意见request4询问信息enquire5求助申请apply6推荐建议suggest

1告知信息类

例题：

●YouareamanageratanauditorscalledGolding&Co.YourcompanyhasjustmergedwithacompetitortobecomeMasonGolding.Youhavebeenaskedtoinformstaffofthechangeofname.

●Writeamemoof40-50words:

*informingstaffofthenewname

*tellingthemwhentostartusingthenewname

*askingstafftouseonlythenewnameafterthattime.

收购与兼并mergerandaquisition

范文：

AsaresultofourmergerwithMason&Co.,thenameofourcompanywillbechangedMasonGolding.Pleasestarttousethenewnameon1March2006.Youareremindedthatonlythenewnamecanbeusedfromthenon.

remind/advise

总结：

告知用词

tellnotifymentionexpressinformexplainnotereportadvise

Iamwritingtotell/informyouthat…..

Iamwritingtoexplain….（tellyourbosswhyyoucannotattend）

Iamwritingtoexpress（myregret）

例题

Youarethetrainingmanagerofacompanywhichhaswonalargeexportorder.Youhavebeenaskedtoorganiseforeignlanguagetrainingforsomeofyourstaff.

Writeamemotostaff:

explainingwhythecoursesarenecessary

sayingwhichmembersofstaffshouldattend

announcingwhenthecourseswillstart

Write40-50wordsonaseparatesheet.

[范文]

To:

Allstaff

From:

theTrainingManager

Date:

1March2005

Subject:

AForeignLanguageTrainingCourse

Iwasaskedtoorganiseaforeignlanguagetrainingcoursebecauseofthelargeexportorderwereceivedrecently.Itwillstarton15Marchandwilllast2weeks.Thosewhowilldealwithordersshouldattendthiscourse.

2布置安排类

●YouareHeadofResearchforaninternationalcarmanufacturer.YouhavetomakeanurgenttriptomorrowtovisitPierreBlanco,acolleaguewhoworksforasubsidiary.

●Writeamemoof40-50wordstoyoursecretary:

●tellingherwhoyouaregoingtoseeandwhen

●askinghertobookflightticketsandaccommodation

●tellingherwhatworkyouwouldlikehertodoinyourabsence.

●WriteonyourAnswerSheet.

subsidiary,parentcompany,holdingcompany,affiliate,branch,headquarters,representativeoffice

范文：

IneedtohaveanurgentmeetingwithPierreBlancoofourParisofficetomorrow.PleasebookareturntickettoParisandahotelroomformeassoonaspossible.Duringmyabsence,pleasekeepmeinformedoftheprogressoftheproject.Ifthereisanythingurgent,givemeaphonecall.

注意口气：

比较openthedoor；

pleaseopenthedoor;

couldyoupleaseopenthedoor？

Iwouldbegratefulifyoucouldopenthedoorforme.

Iwouldappreciateitifyoucouldopenthedoor.

[例文]

Youarethemanagerofasmallexportcompany.PeterWatson,animportantclient,isvisitingyourcompanyforthreedaysfrom22October.

Writeanoteof40-50wordstoyoursecretary:

Askinghertobookahotelroom

Sayingwherethehotelshouldbe

Givingherthedates

3询问信息类

[例5]

Youarethefactorymanagerofacarcompany.Youarewaitingforurgentlyneededcomponentsfromyourpurchasingdepartment.

WriteanotetoMrGrayson,theAssistantPurchasingManager:

enquiringaboutthereasonforthedelay;

statingwhenthecomponentsareneeded;

suggestingameetingtodiscussfuturedeliveries.

Write40-50wordsonyourAnswerSheet.

[范文]

Iamwritingtoenquireaboutthereasonofthelatedeliveryoftheorderedcomponents.WeneedthecomponentsbynextMonday.Inordertosmoothourcooperation,Isuggestthatwehaveameetingtodiscussfuturedeliveries.

4征求意见类

[例文]

YouareaProjectTeamLeader.Youhavehadtopostponeyournextprojectmeetingbecausesomeofthemembersofyourteamwillbeabroad.

Writeamemoof40-50wordstoyourprojectteam:

informingthemofthepostponingandgivingthereason

statinganewdateandtimeforthemeeting

requestingsuggestionsfortheagenda.

WriteonyourAnswerSheet.

词汇：

postpone;delay

agenda,schedule,timetable

[范文]

Iamwritingtoinformyouthatthenextprojectmeetingwillbepostponed.Becauseseveralteammemberswillbeabroadforanotherproject,wewillholdournextmeetingon1August,startingfrom9am.Pleaseletmeknowifyouhaveanysuggestionsastotheagendaofthemeeting.

最后一句话可以替换为：

Doyouhaveanysuggestionsregardingtheschedule?

Iwelcomeyoursuggestionsconcerningthetimetable.

5求助申请类

[例题]

Youhavelostyourcalculator,andyouwanttoorderanewone.Youneedtomakeawrittenrequesttoyoursupervisor,AnnRay.

Writeamemotoher

sayingthatyouneedareplacement

explainingwhathappenedtotheoldone

askinghertoapprovetherequest

Writeabout40-50words.

[范文]

Iamwritingtoapplyforareplacementcalculator.Ifoundtheoldonemissingaftertheclientmeetingyesterday.Asacalculatorisessentialtomydailywork,couldyoukindlyapprovethisrequest?

[例题]

Youwouldliketogotoaseminaronpresentationskills.

Writeanemailtoyourlinemanager:

requestingtimeoffworktogototheseminar

sayingwhentheseminaris

explainingwhyyouwanttogo

Write40-50wordsonaseparatesheet.

词汇：

lineandstaffmanagement,linemanager,staffmanager

句型：

MayIhaveyourpermissiontodosth?

[范文]

To:

NickJohnson

Subject:

PresentationSkillsSeminar

Iwouldliketoattendaseminaron3April.

Itisaboutpresentationskills.SinceIhavetomakemanypresentationstocustomers,thisseminarwillbeveryuseful.

Couldyoutellmeifit’spossibletotaketimeoffworktoattendthisseminar?

Thanks

Angela

6推荐建议类

[例题]

Yourcompany’sSalesDepartmenthasaskedyoutogiveatalknextFridayonyourmostrecentproject.

WriteanemailtoMrsJayintheSalesDepartment:

agreeingtogivethetalkandsuggestingatime

sayingwhatequipmentyouwillneed

requestinginformationabouttheparticipants.

Write40-50wordsonaseparatesheet.

句型：

Ithink.....

Whynot......

Shallwe......

Isuggest.......

总结用法：

总结suggest用法

suggest

suggestdoingsth

suggestegsuggestaholidy

suggestthatsbdosth

recommend

recommendrecommendsomearticles

recommendtosb（egafriend）

recommenddoingsth（egputtinganotherboardup）

recommendthatsbdosth

[范文]

To:

AnnaJay

Subject:

TalkNextFriday

IwouldliketogivethetalksuggestedbyyouandIthink9.30am,afterthebreak,wouldbetheperfecttime.

Requiredequipment:

-OverheadProject

-FlipchartwithPens

Pleasegivemesomeinformationaboutthepeopleparticipating.

Renate

第四讲商务信函（上）

与前面题型的共性

区别：

值得注意的是，大作文本身的特性

1读者不同对内/对外

2信息点数量3/5

3阅读量小/大

4字数要求40-50/120-140

总结常用句型:

Referringtopreviouscontact:

Thankyouforyourletterof/dated….

Withreferenceto

Furtherto

Inreplyto

Statingthereasonforwriting:

Iamwritingtoenquireabout…

toconfirmthat…

toapologisefor/about…

inreplytoyour…

withreferenceto…

Endingaletter

Ifyouhaveanyfurtherquestions,pleasecontactmeon…

Ilookforwardtohearingfromyousoon.

induecourse.

inthenearfuture.

题目分类：

1订单类handlingorder

2询问类enquiryandreply

3投诉类complaintandapology

4告知变化类noticeofchanges

5邀请类invitations

例题

●Youaretheownerofaclothingfactory.Acustomerhassentyoualettersummarisingarecentnegotiation.Youhavewrittensomenotesontheletter.

●Writea120-140wordreplytothebuyerusingtheletterandyournotes.

●WriteonyourAnswerSheet.

MrsPMirza

LahoreTextiles

6OceanRoad

Lahore

DearParveen

Itwasgoodtoseeyouagainlastweekandwearedelightedthatyoursilkblouseswillbeincludedinourwintercatalogue.

Aspromised,listedbelowarethepointsagreedatthemeeting.

1.ThecontractisfortheShebarangeofsilkblousesinthreecolours.

2.

YouwillgrantusexclusiveimportrightsfortheblousesintheUK.

3.

Thequantitywillbe5,000pieces,withafurtheroptionof3,000.

4.

Thepriceperpiecewillbe$5.65forthefirst5,000.Youwillconfirmthepricefortheoptional3,000pieces.

5.Paymentwillbebyletterofcredit.

6.Theinitialorderwillbereadyexfactoryby1August1999.

Itrustyouwillfindthisinorder.Ilookforwardtoyourwrittenconfirmationinduecourse.

Bestregards

Stephaniepowell

ChiefPurchaser

段落：

平头式/缩进式

BlockVersion（平头式）

DearSirorMadam，

Wewelcomeyoutheorderaboveorder.Thepricesyoumentionedareoldones.Thecurrentpricesshouldbe5%higher.However,weacceptyourorderandwishtoassureyouthatdeliverywillbemadeimmediatelywereceiveyourL/C.

OurT-shirtsandknittingwaresenjoyfavourablereceptionintheworldmarketbecauseoftheirfinequalityandexcellentcraftsmanship.Nowonderyourcustomershaveremarkedfavourablyonourproducts.Youmaybesurethatweshalldoourbesttomaintainourreputationforqualityandreliability.

Weencloseaquotationforsummerwares,suchasbathingsuits,allcottonvestsandshallbepleasedtoreceivefurtherordersfromyou.

Yoursfaithfully，

EdwardWhite

范例2IndentedVersion（缩行式）

October30,2005

MessersSamsonGhadbanCo.,Ltd.

15HornsAvenue,

TripoliLebanon.

DearSirorMadam:

Thankyouforreplyingsopromptlytoourenquiryforlightweightextinguishersandals