如何做好一名ktv主管How to be a KTV supervisor文档格式.docx
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4,inoperation:
A,stationpersonnelcapital,language,gestures,bowoutdegreeofnormativeguidelines
B,servicebellrunningintime
C,walkietalkiecopy:
(1)thewordingof"
trouble,please,thankyou"
(2)prohibitimproperinsertionandgrab
(3)viceconnection:
turnonthemachinetosend(number,consumptionform);
visitorsremind,withwinereminder
(4)copytothefrontdeskafterpaymentandmakesuretheareaisknown
(5)buyfromthebox,copytothefrontdesktoknowandshutdownandturnoffthepower
D,buythefirsttimefromtheboxtoremindguestsforgetaboutbelongings,andchecktheboxassets,appliancesintegrity,turnoffthepowersupply,airconditioning,lighting
E,boxtour:
(1)assetinspection
(2)tounderstandtheconsumptionstatusandsing
(3)tablefinishing;
(4)thenumberofpeoplecheckedis100%correct,andtheattentionofvisitorsisespeciallyimportant
(5)theimplementationofthetourschedule;
SubmittheF,thespecialsituationofpreparation(timelinessofcustomerintelligence,undergo)
IrregularpromotionsforG,drinksandpromotionalitems
H,diningarrangementanddiningenvironment,timecontrol
TheconsciousmaintenanceofIanditssurroundings
J,timelydeliveryandqualitysupervision
5,beforetheassemblyline:
30minutesaheadoftimetodothecorrespondinghandoverpreparation
6,offlinehandover:
A,implements,assets
C,thenumberofpassengerswithboxunderstanding
D,environmentalsanitation
7,participateinofflinemeetings
Executivefocus:
A,setupserviceconsciousnessinshift,andstrengthenserviceinitiative
B,strengthenthetour,supervisethenuclear,andfundamentallyreducetheoccurrenceofguestdissatisfaction
C,strengthenservicedetailstandardizationoperation
D,arrangingtheteachingandtrainingofshiftpersonnel
E,regularinterviewwork,understandingofstaffwork,mentalityandlivingconditions
F,shiftsummary,specifythefocusofrecentwork
G,theschoolcanassess,improveserviceskills
H,dynamichumanresourceallocation
Two,financialcontrol
1,billingrequirements
A,guestsignature,confirmconsumption
B,operationcadresignatureconfirmation
C,swipecard,signedbytheoperatoronthecard
D,preordersheetandheadercheckmustbepostedtothesupervisoronthefrontdeskforsignatureatthefirsttime
E,cashadvanceandprepurchasemustbereportedtothesupervisorforapproval
F,entryorders,billingstatements,creditcardbills,orderorders,andconsumptionconfirmations
G,partofthebilltopaycorkagefeeandsignontheshiftsupervisorknowonthelisttoconfirm
H,ifrequired,vouchersandbillsmustbesignedbythesupervisor.Whenthebillisfilled,thereasonsforthefillingshallbestated
2,drinkslist
Aandwinelistmustbesignedbytheguest,andcannotbereturnedtotheguest
B,aunitarytriplewhitewine,thestockexchange,thestockexchangeofyellowwater,redontheguestroombyroomsinglenuclearpersonnel
C,seetheyellowwatersinglemealpreparation,seethecomputersinglemeal,indicatingtheproductiontimeintheYellowlist(thespacebetweenmeals)
D,whenyouorderyourmeal,fillinthenameandtimeofmeal
E,inadditiontospecialcircumstances(reporttoshiftsupervisor).Theroomrateissettledwhentheguestleaves
3.Operatingincome:
Boxfare
A,daylightactivities:
(1)frontdeskcalllist:
*enteraccordingtotheactualnumberofguests(ifthenumberislessthan3persons,enterby3persons,andbesuretoexplainclearlytotheguestwhensendingtheroomatthesametime)
*thenumberofvisitorsarrivingintime
*setup3hoursafterboot
(2)outfield:
Accordingtothetourschedule,10minutesinadvancetoaskwhethertheguestscontinuedsinging
Bandtimeconsumption:
(1)explainthecurrentperiodandtheconsumerpriceduringthenextperiod
(2)iftheguestisinfrontofthebox,itsays"
Xhours"
thefrontdeskwillfillinthetimeontheStartupmenuandremindtheguestwhethertopaythebillinthelast10minutes
C,promotions:
(1)explainfeesettlementto02:
00,02:
00-06:
00iscomplimentarysing
(2)21:
00tookoffshiftinconsumption,caninformconsumptionactivities
(3)at23:
00,arrangeforcadrestoentertheboxtoaskforactivities
(4)at23:
40,thefrontdeskofferspreferentialactivitiesforconsumption,exceptforthegueststorequestthetimeconsumption
D,preferentialactivities,timeconsumption,frontdesk,housingprinciple
(1)accordingtotheactualnumberofguests
(2)accordingtotheactualneedsoftheguests
(3)theprincipleofdaylightconsumption;
*accordingtothenumberofguestscombinedwiththeappropriatebox
*whenbusystalls,accordingtothereservationstatuscanbeadjustedbeforetheboxintheformofdistribution
E,checkout
(1)buyinadvance;
*notifysupervisorondutyandoperateuponagreement
*whenguestsbuyoff,theareainformsthefrontdeskandshutsoffforthefirsttime
(2)cabinetbuying;
*reporttoshiftsupervisor
*takegueststothefrontdeskandhandovertotheticketholders
*afterthecabinetisfinished,theinterphoneiscopiedtothearea
(3)buynow;
*pulloutthebillasrequired
*bythedesignatedcadrestopaybox(nochange)
*askforasinglenotewhenyoupaythebill
*copytothefrontdeskafterpayment
F,paythebill
(1)singinglist
(2)running,avoidingguestswaitingforalongtime
(3)squatmustbeusedinthebox
(4)asktheguesttosignandconfirmtheconsumption
4,nonoperatingincome
A,garbagefee
(1)thedesignatedcadreshallberesponsiblefortakinginventorywiththereturnedpersonnelandcompletingthedetailedlistofwastecollectionandsignedbythesupervisoronduty
(2)signthepriceaccordingtothecompanycontracttocarryontherecycling
B,tips,aparagraph
(1)thefirsttimetothefrontdesk,enterthecomputerandreporttotheshiftsupervisor
(2)thecomputerishandedoverandhandedovertotheperson
(3)theshiftsupervisorcompletestheregistrationandconductsastatisticsevery10days
(4)ifanypersonwhofailstoturninthematterintimeshallbeseverelypunishedaccordingtotherelevantregulationsofthecompany
C,bottleopeningfee
(1)onthegroundfloortoseeguestswithwinetimelycopytoknowthefloor
(2)mustcollectaccordingtothestandard,andfillintheorderform,handintothefrontdesktoenter,andincaseofspecialcircumstances,reporttothesupervisorforduty
(3)watertochargeacorkagefeeboxcanofferacup,ice,diceandotheritems
(4)thefrontdeskwillbeputintothecomputerintime.Ifyouneedtohanditin,pleasereportittotheshiftsupervisorfirst
D,compensation
(1)touriffoundguestspayforvirtualitemsdamaged
(2)checktheboxassetsforthefirsttimewhentheguestsbuythegoods.Ifthereisanydamagedarticles,makeaclaimintime
(3)incaseofspecialcircumstances,itshallbereportedtothesupervisorforapproval
(4)thefeeshouldbefilledoutandorderedtobesentintothecomputerbythefrontdesk
Three,assets,goodscontrol
1,on-line
A,withthelastshifttodoagoodjob,carefulinspectionofequipment,assetsstatus
B,withthebox,thetransferofgoods
C,publicareaassetsintegrity
2,inoperation
A,checkouttheboxforthefirsttimetochecktheintegrityoftheassets(tools,boxes,equipment,cups,appliances)
Bchecktheassetsoftheboxduringthetour
C,buythebox,turnoffthepowerintime
D,security
*Patrol:
maincontrol,airconditioningroom,powerdistributionroom,fireextinguisher
*No,halfamonthtodofireextinguisherspressuretestregistrationform
Eregularcleaningandmaintenanceoffacilities
*airoutlet,newtuyere/twotimesamonth
*kitchenventilation/dailycleaning
*alwaysclearbox/twotimesamonth
*firebox/onceamonth
*sprinklerhead,smokedetector/onceamonth
*fireextinguishers,boxes,onceamonth
*publicareasonceaday
3,whenoffline
A,30minutesbeforetheassemblyline,readytohandover,statistics,equipment,assets
B,statisticsrepairsituation,handoverthenextshift
Repairitems
A,beforetherepair,checkthefaultphenomenonistrue
Bfillintherepairreport(Engineering,technology)accordingtotheproject
C,repairandrepairitemsneedtobereturnedtothestoreandrepairbacksinglecheck,afterconfirmationbackorstandby
D,doagoodjobintheuseofspareparts,management,registrationofwork
E,completestheregistrationformworktotheboxmachinerybreakdown
FstatisticsonthemaintenanceitemsthatarerequestedbytheDepartmentforweeklyreportingandnotresolved(everySaturday)
G,suchasrepairitemscannotberepaired,needtobescrapped,thenfilloutthescraplist,accordingtotherelevantprovisionsofthecompanytestingprocessing
Consumablegoods
A,adesignatedpersonforregistrationp