商务英语考试BEC中级试题文档格式.docx
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Tomakecertainthatthemeetingproceedsinanorderlyfashion,itisthereforeusefulto（24）.....．somegrounDrules．First,everyonewillneeDtounderstanDthattheymust（25）.....．theircommentstothetopiC．underdiscussion．TheChaircanthenencourageonepersontospeakatA．（26）.....．sothatanyideasoffereDcanbediscusseDanD（27）Oncethatpersonhasfinished,someoneelsecanput（28）....．theirideasanDsoon．Ifthisprocedureisadopted,theparticipantswillbeabletofollowthevariousissuesinA．consistentmanner,whichwillhelpwiththedecision-making（29）....．lateron．Itwillalso（30）.....thatthequietpeopleatmeetingsgetA．chanceto（31）....．theirsay,ratherthanjusttheirmoreoutspokencolleagues．In（32）.....．itisoftenthequietpeopleatmeetingswhogeneratethebestideas,becausetheyareinthe（33）.....．ofthinkingbeforetheyspeak.
（19）应选
A．structure
B．direction
C．order
D．arrangemer
2、根据下面资料，回答题
BuffetZone
LucyRobertsonstarteDworkingatA．take-awayfooDbusinesstosupplementherincomeduringherstudentdaysatEdinburghUniversity．SeveralyearslatershehaDboughtthebusinessanDnow,17yearson,sheownsGrapevineCaterers,probablyScotland'
sleadingindependentcaterers,withA．turnoverofalmostε6m.
ShehaDneverplanneDtoownA．business,anDhaDcertainlyneverconsidereDA．careerincatering．（0）...GHowever,herunplanneDcareerbeganin1985,whenshereturneDtoEdinburghanDdiscovereDthatthetakeawayshehaDworkeDinwasupforsale．Onimpulse,sheboughtit,butadmitsthatatthetimesheknewnothingaboutcatering．（8）.....ItwasA．difficulttime,butessentialintermsofgainingtheexperiencesheneeded．Thelate1980sboomwasgooDforbusiness,withlargenumbersofofficeworkerswantingtakeawayfooDfortheirlunches．（9）....．"
Atonepointtherewere26fooDoutletswithinA．5-kilometreradius,"
Robertsonrecalls,astheeconomychangeDanDtheoncepackeDofficeblocksstarteDtobecomevacant,itbecameclearthatRobertsonwoulDneeDtodiversify．（10）......ItchangeDthedirectionofthecompanyforgood.
AsRobertsonbegantowincateringcontracts,shedecideDthatthecompanywoulDhavetomovetolargerpremises．In1994,themovewasmadewhensheboughtanothercateringbusinessthatalreadyhaDA．numberofprofitablecontractsforboardroomlunches.
Meanwhile,Robertson'
smaincompetitor,theoldestcateringcompanyinEdinburgh,wascausinghersomeanxiety．"
Customerloyallyisnottobeunderestimated,"
shewarns．ButRobertsonisnotsomeonewhoiseasilyputoff．（11）.....．PartlyasA．resultofthis,turnoverdoubled,anDhavingoutgrownanothersite,RobertsonboughtA．city-centrelocationforthegroup'
sheadquarters.
Bynow,Grapevine'
smaincompetitorwasA．newcateringcompanycalleDTowngates．AlthoughRobertsontrieDtoraiseenoughmoneytobuyTowngates,shediDnotsucceed．ThenluckinterveneDanDTowngateswentbankrupt．（12）......ManyaccepteDanDthecompany'
sturnoverwentfromε700,000toε1.5millionalmostovernight.
However,thecompany'
sgrowthwasnotassmoothasitsoundsinretrospect．Robertsonadmits,"
Wewereclosetotheedgeduringthegrowthperiod．Likemanyunder-capitalizeDcompaniestryingtogrow,itmighteasilyhavecollapsed."
Butthat,shefeels,isthechallengeofdevelopingyourownbusiness.
A．ButthereareplentyofsimilarcontractstobewonintheeastofScotlanDbeforeRobertsonturnsherattentionelsewhere.
B．HerwayrounDthisparticularproblemwastorecruitthecateringmanageroftherivalcompany.
C．ButthisdemanDwasshort-lived,anDbeforelong,increasingcompetitionmadeithardertomakeA．profit.
D"
ItwasA．dramatiC．learningcurveanDverysmallamountsofmoneywereearneDatfirst,"
saysRobertson．
E．ShedecideDthatthesolution,sincemanycompaniesrequireDworkinglunchesformeetingswithclients,wastoprepareanDdelivermealstobusinesspremises.
F．Onhearingthis,RobertsonimmediatelycontacteDalloftheirclientsanDoffereDtheservicesofGrapevineCaterers.
G．Instead,shestudieDaccountancyafterleavinguniversity,anDA．steadyifunspectacularprofessionalpathseemeDset.
（8）应选
3、根据下面资料，回答题
A
GianlucaTramcere,SilicaSystemsAnoutsourcedITserviceisneverafullyindependententity.Itistiedtothehomecompany'
spreviousandcontinuingsystemsofworking.Butdespitetheaddedresponsibilityofmanagingnewwaysofworking,manybusinessesignoretheintegrationprocess.Theyfailtoestablishcontractsthatdefinethewaysinwhichthetwocompanieswillworkalongsideoneanother,andfocussolelyonthetechnologicalaspectsofservicedelivery.
B
KevinRayner,DomolaBusinessesneedtobuildintegrationcompetencycentersdedicatedtomanagingtheintegrationeffort.Itiscriticaltohaveanindividualinchargetocheckthattheexternalandinternalbusinessoperationsworktogether.Althoughcompaniesoftenthinkofoutsourcingasawayofgettingridofpeopleandassets,theyneedtorememberthat,atthesametime,outsourcinginvolvesgainingpeople.Becausethereisanewoperationbeingcarriedoutinadifferentwayoutsideofthehomebusiness,thiscreatesatrainingelement.
C
ClaytonLocke,DigitalSolutionsCommunicationisthekeytosuccess,andoutsourcingtootherregionsorcountriescanleadtoarangeofproblems.Foranysuchinitiative,itisnecessarytocreateateamwherethereisgood,opencommunicationandaclearunderstandingofobjectivesandincentives.Bringingpeopletothehomelocationfromtheoutsourcedcentreisnecessary,sinceitcanaidunderstandingofthecomplexitiesoftheexistingsystem.Tointegrateefficiently,outsourcingpersonnelhavetotalktothehomecompany'
sexecutivesanduserstounderstandtheirexperiences.
D
KimNoon,JGTechOnewaytoavoidthedifficultiesofintegrationistocreateajointventurecompanywiththeoutsourcer.Thus,acompanycanswapitsassetsforashareoftheprofits.Yetjointventuresbringpotentialtroublesandcompaniesshouldbecarefulnottolosesightoftheoriginalrationaleforoutsourcing:
togaincostefficienciesandqualityofserviceinanareathatforsomereasoncouldnotbecarriedoutentirelyin-house.Thecomplexitiesandcostsofajointventureinitiativeshouldnotbeunderestimated.
theneedtoteachskillstoemployeesworkingontheoutsourcedprocess
4、根据下面资料，回答题
WhoBenefitsMostfromCompanyTraining?
Accordingtorecentresearch,thebettereducatedandthehigherupthesocioeconomic（0）...C...youare,themorelikelyyouaretobeofferedworkplacetraining.And,incidentally,themorelikelyyouaretothenturn（19）......theoffer,pleadingfamilyandpersonalcommitmentsor（20）......ofwork.Lessqualifiedstaff,ontheotherhand,areofferedfewertrainingopportunities,butaremoreeagerto（21）.....themup.Infact,peoplewithfewornoeducationalqualificationsarethreetimesmorelikelytoaccepttrainingwhenitisoffered.
Inthemajorityofcompanies,more（22）.....areallocatedtomanagementtrainingthantootherareas.Employers（23）.....theirbetterqualifiedstaffasmoreimportanttothebusiness,sotheypaythemaccordinglyandinvestmoreinthemin（24）......oftraining.Thisis（25）.....bythefactthatorganizationsaredependentonproperly（26）.....managersmakingtherightdecisions.Butthis（27）.....maymeanthatcompaniesare（28）.....otherpartsoftheworkforcedown.
TheresearchersfoundA．growingdemandfortrainingamongthelower-skilled.Unfortunatelythisdemandisnotbeing（29）....byemployers,eventhoughtherearestrongindicationsthatcompanieswouldbenefitfromdoingso.Theyalsodiscoveredthat,despitethesubstantial（30）....betweenthetrainingprovidedformanagersandthatofferedtootherstaff,therewasstillwidespreadendorsementoftraining.
Forthepurposesoftheresearch,trainingwasdefinedasany（31）....ofplannedinstructionortuitionprovidedbyanemployerwiththeaimofhelpingemployeesdotheirworkbetter.ItthereforeincludedA．widevarietyofapproaches.on-the-joB．andclassroomtraining（32）.....tobeusedequallybyemployers.Butlearningonthejob,whichinvolvedobservingA．certainprocedureandthenpractisingit,waseasilythemostpopularmethodforallcategoriesofemployees.Whilemanyfeltthatlearningfromcolleagueswasbest,veryfew（33）.....theinternetasaneffectivewaytotrain.
A．back
B．over
C．down
D．off
填空题
5、1.ProblemsatSouthfordPlant
DearMRBallard,
YouaskedforabriefreportconcerningtherecenteventsattheSouthfordPlant.
Wehaveconsultedthefilesandspokentorelevantmembersofthehighermanagementandthusareabletoprovideanexplanationforthebreakdownreportedinthepresson17Mayofthisyear.
____1____Thehandlingequipmentusedtodeliverthecomponentstotheassemblylinehasbeenknowntobeinneedofanoverhaulforthepastsixmonths.TheplanthasbeenworkingtofullcapacitytofinishtheAmericanordersaccordingtoschedule.
Asyouknow,wehadcommissionedastudybyIndustrialResearchConsultants.____2____Inittheywarnedthattherewasnotenoughspaceavailabletostoresufficientcomponents____3____
Wehaddecidedtoinstal
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