ebay邮件模板Word下载.docx

ebay邮件模板Word下载.docx

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Havecombinedtheshippingalreadyandonlychargeyoutheshippingfeeonce.YoucanchecktheinvoiceI’vejustsenttoyouandpls.makethepaymentthroughtheinvoicedirectly.

Anyotherquestions,feelfreetoletusknow.

（2）买家咨询海关关税问题

问题：

ArethereanyimporttaxesorcustomschargesthatIneedtobeawareofifIpurchasethisandhaveitshippedheretoLouisianaintheUnitedStates?

回答：

Thankyouforyourinquiry.

Iunderstandthatyouareworryingaboutanypossibleextraexpenseforthisitem.Accordingtopastexperience,itdidnotinvolveanyextraexpenseatbuyersideforsimilarsmallorlowcostitems.Pleasedonotmuchworry.

However,insomeindividualcases,buyermightneedtotakesomeimporttaxesorcustomschargesinimportcountries.Astospecificrates,pleaseconsultyourlocalcustomoffice.Appreciateforyourunderstanding.

YoursSincerely,

SellerNameorID

（3）买家建议其他付款方式

Doyouacceptcheckorbanktransfer?

IdonothaveaPayPalaccount.

Forsimplifyingtheprocesssake,IsuggestthatyoupaythroughPayPal.Asyouknow,italwaystakesatleast2-3monthstoclearinternationalchecksothatthedealingandshippingtimewillcosttoomuchtime.

PayPalisafaster,easierandsaferpaymentmethod.Itiswidelyusedininternationalonlinebusiness.EvenifyoudonotwanttoregisteraPayPalaccount,youcanstilluseyourcreditcardtogothroughPayPalcheckoutprocesswithoutanyextrasteps.

Hopemyanswerishelpfultoyou.

（4）回应买家还价

Hello,Icangive100dollars.IsitOK?

Thankyouforyourinterestsinmyitem.

Perhapswecan’tofferyouthatlowpriceyoubargained.I’msorryforthat.Infactthepricelistedisreasonableandbeencarefullycalculated.Itleavesmelimitedprofitalready.

But,we’dliketoofferyousomediscountsonmultipleitems.Ifyoupurchasemorethan5piecesinoneorder,_________discountwillbegivertoyouonamount.

Anyfurtherquestionspleaseletmeknow.Thanks.

售后邮件

（1）物品售出：

提醒买家尽快付款模板

提醒邮件—买家拍下物品后，却迟迟没有付款：

Hello,

Muchappreciateyourpurchasefromus,butwehaven’treceivedyourpaymentforthatitemyet.

Asafriendlyreminder,theinstantpaymentisveryimportant.Theearlieryoupay,thesooneryouwillgettheitem.

Pleasemakeyourpaymentassoonaspossible,sowecansendyoutheitemintime.Ifyouhaveanyproblemsduringpaying,orifyoudon’twantitanymore,pleasefeelfreetoletusknow.Wecanhelpyoutoresolvetheproblemsorcancelourtransaction.

Thanksagainandlookingforwardtohearfromyousoon.

（2）物品寄出：

提供物品跟踪号设置买家收货预期

物品寄出后向买家提供物品跟踪号，并告知预计送达时间：

Hello,dearcustomer,

YouritemhasjustbeensentoutviaChinaInternationalShippingservicewhichmaytakeabout15-20businessdaystoarriveatyou.

Thetrackingnumberofyourparcelis:

RR123456CN,andyoucantracktheshippingstatusonthewebsitebellowinafewdays:

Besides,asweallknowthatInternationalshippingrequiresmorecomplicatedshippingprocedures,suchasbothcountries’customsclearance,transitstationsetc.,itwillprobablytakelongertimeforyouritemtoarriveatthefinaldestination.

MuchAppreciateforyourunderstandingonthisuncontrollablematter.Ifyouhaveanyotherconcerns,feelfreetoletmeknow.

Thanks.

（3）特殊情况物流延误：

节假日/自然灾害/安检收严

节假日导致物流延误

国庆假期，物流货代公司均放假休息，物品往往会因此耽误投递，请及时联系买家，做好沟通，请买家保持耐心：

Dearbuyer,

Thankyouforpurchasingandpromptpayment.However,we’llhavetheNationalHolidayfromOct1toOct7.Duringthattime,alltheshippingservicewillnotbeavailableandmaycausetheshippingdelayforseveraldays.

Thanksforyourunderstandingandyourpatienceismuchappreciated.Ifyouhaveanyotherconcerns,pls.justletusknow.

Keepintouch.

自然灾害导致物流延误

请务必时刻关注我们的物流公告，掌握世界各地的自然灾害，判断自己的物品运输是否受到影响，一旦发生问题请及时与买家沟通，此处为火山爆发沟通模板：

Dearcustomer,

We’resorrytoinformofyouthatyouritemdeliverymaybedelayedforthevolcanicexplosioninsouthIceland.

Duetothisvolcanicexplosion,airlinestoEuropehavebeencancelled,andmanyairportswereclosedeither,whichdirectlycausedtheshippingdelay.

Yourunderstandingandpatienceismuchappreciated.Wewillkeeptrackingtheshippingstatus,andtryourbesttoresolvetheproblemsthatcausedbythisunexpectedissue.Ifyouhaveanyotherconcerns,justletusknow.

Keepintouch.Thanks.

关于加强安检导致物流延误

海关、机场加强安检也是导致物流延误的原因之一，发生这样情况时也务必及时告知买家，并请买家耐心等待：

Ijustgotthenoticethatallpackets（fromallcountries）toUSwouldbesubjecttostricterscreeningbythecustoms.

Duetothetightenedcustomscontrolandscreening,theshippingtimetoUSwillbelongerthannormal.

Weappreciateyourunderstandingandpatience.Youarealsowelcomedtocontactusforyoursuggestionsandanyconcerns.

（4）物品未收到：

提供物流状态并请买家耐心等待

提供物流最新状态，物品寄出后一段时间，买家可能会发来邮件询问物品怎么还没收到，这时你需耐心地向买家解释情况，并请其耐心等待：

I’vejusttrackedyourparcelstatusandgetfollowinglatestinformation:

TrackingNo.:

RR725377313CN

Status:

departurefromoutwardofficeofexchange

Date:

2011-10-17

ItseemsthatyourparcelhasalreadyarrivedinEUandiswaitingforlocaldispatchnow.Pls.justbepatientforanotherseveraldaysandit’llbedeliveredsoon.

Normallyittakes15-20businessdaystoarriveatyou,butasthisisapeakholidayseasonandtheshippingagencyisextremelybusyonhandlingparcelsnow,astheresult,itmightneedlongertimetodelivertheinternationalparcels.

Sorryfortheinconvenienceandyourunderstandingishighlyappreciated.Thanks.

（5）物品收到：

关于退货换货

关于退货

当买家收到东西不满意并提出退货时，如果你接受退货，则可对其进行以下回复：

Yes,weacceptreturnorexchange.Pls.sendyouritembackto:

XX，XXXX，200001，Shanghai，China

I’llissueyoutherefund（excludingthepostage）viaPayPalonceIreceiveyourparcel.

关于换货

当买家要求换货时，如果你接受换货，可进行如下回复：

Sure,youcansenditbackforexchange.Pls.sendyouritembackto:

XX,XXXX,200001,Shanghai,China

Wewillsendyouanewoneafterreceivingyourparcel.Pleasebeawarethereturnshippingcostandre-sendshippingcostwillbechargedonyourside.

Thanksforyourunderstandingandanyotherquestionsfeelfreetoletmeknow.

第二：

购买须知

货运

运输条例

ShippingTerms

WeonlyshiptotheconfirmedaddressprovidedbyPayPal.Beforeyoupay,pleasemakesureyouraddressinPayPalmatchestheaddressyouwouldlikeustoshipto.

WeshipitemstoNameoftheCountries

Buyers'

Information:

Westriveourbesttoprovideyouthemostreliable,affordablewayofshippingservice.Butsometimesinternationaldeliveryishighlydependedonthecouriercompanyandlocalcustoms/duties.Ifyoudonotreceiveyouritemontime,pleasecontactusimmediatelyforfurtherassistance.Thankyouforyourunderstanding.

运输方式

ShippingMethod

AllitemswillbeshippedbyChinaEMS,FedEx,UPS.

ExpressdeliveryisonlytoUS/UK/Canada/Australia,othercountrieswillbesubjecttochangewithouremailconfirmation.

WedonotshiptoNameoftheCountries

Wecannotmarkanypackageasagift,butallinternationalpackagesaremarked"

ebayPurchase"

ontheinsuranceform.

Weoffercombinedshippingwhichwillsaveyourshippingcostgreatlyforyourmultiplepurchases.Pleasedonotpayuntilyoumakeyourlastpurchase.

运输时间

ShippingTime

Allitemswillbeshippedwithin48businesshoursuponreceiptofpayment（exceptSaturdayandSunday）.

Ittakesabout7-14daystoshiptoNameoftheCountries.Ie:

UnitedStates,Canada,Europe,Asiaorotherplacesworldwide.

Weareunabletotakeanyresponsibilityforanycustomdelayortax.ReasonisbecausetransittimeishighlydependedandprovidedbyPostalService（exceptweekendsandholidays）

运费

ShippingCost

（仅供参考）

ServiceLevel

Destination

ShippingProvider

Fees

DeliveryPeriod

TrackingStatus

StandardService

US

ChinaPostAirMail

Free

15-20

businessdays

N

OtherCountries

$4

15-25

ExpeditedService

ChinaPostEMS

$9

7-10

Y

UK,CA,AU,DE

$10

8-12

$15

10-20

Note：

有关更多关于EMS快递服务方式。

请参考：

运费合并

CombinedShipping

Wearegladtooffercombineshipping.

免运费

FreeShipping

Freeshippingtoallcountries.

第二件物品以上免运费

Freeshippingonadditionalitem

Pay$___foryour1stitemandfreeonalladditionalpurchases.

收费

收费方式

Method

WeonlyacceptPayPal.

PayPalistheonlyonlinepaymentmethodweaccept.Pleasemakesureyouhaveavalid/confirmedPayPalaccountpriorbidding.

收费条款

Terms

AllPayPalPaymentsmustbeConfirmed（Shippingandbillingaddressesmustmatch）

Paymentmustbemadewithin48hrsoftheauctionendtime.

Non-Payingbidderswillbereported.

条款

有关物品色差说明

AboutItem

Allitemssoldbyusarebeingdescribedtothebestofourabilities,asaccuratea