国开大学商务英语15答案之欧阳法创编Word格式.docx
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—IbetthatMikewishedyouhadtoldhimthatearlier.
Weshouldalsofindwhatthecustomersthink.
Well,Mikeisn’tafool,hewon’tdothatagain.
Well,Mikeisn’tafool,hewon’tdothatagain.
题目3:
—Hello,David!
Ihaven’theardfromyouforalongtime.Howhaveyoubeenrecently?
Notbad,thankyou.
That’sok.
Longtimenosee.
Notbad,thankyou.
题目4:
Weareentitledtocancelitifyoufailto
thecontract.
honor
sign
drawup
honor
题目5:
improveyourservice,youneedtomakemarketsurveyssoastoknowwhatyourcustomersarethinkinganddemanding.
Inorderthat
Soasto
Inorderto
Inorderto
题目6:
二、阅读理解:
阅读下面的对话,选择合适的内容将对话补充完整。
CLERK:
Hello,BigCityElectricity,howmayIhelpyoutoday?
PETERS:
_____
.
MayIhaveyouraccountnumber?
Certainly,it’s4392107.
Thankyou,isthisMr.Peters?
Yes,thisisMr.Peters.
Thankyou.WhatcanIhelpyouwith?
_____.
I’msorrytohearthat
_____.
Thebillis300%higherthanlastmonth.
Terriblysorryforthat.LetmeaskyouafewquestionsandthenI’llseewhatIcando.
OK,Thankyouforyourhelp.
Ofcourse,thankyouforcallingthistoourattention.Now,howmuchdoyouusuallypayforyourelectricity?
Iusuallypayabout$50amonth.
Thankyou.
_____
$200.Ican’tunderstandwhy.
Yes,Mr.Peters.Wasyourusagedifferentinanyway?
No,itwasanaveragemonth.
I’msorrytherecertainlyseemstobeamistake.
Well,I’mhappyyouagreewithme.
I’llcontactaservicerepresentative.Andwhat’syourphonenumber?
4085330875
.We’lldoourbesttochangethisasquicklyaspossible.
Thankyouforyourhelpinclearingthisup.
A.IthinkI’vebeenoverchargedforthepastmonth.
B.I’mterriblysorryaboutthemistake.
C.I’mcallingconcerningmyelectricitybill.
D.Andhowmuchdidwechargeonthisbill?
E.Whydoyouthinkwechargedyoutoomuch?
子问题1:
C;
子问题2:
A;
子问题3:
E;
子问题4:
D;
子问题5:
B
题目7:
—Hi,Lily,what’supwithMike?
IheardthebossyellingatMikeearliertoday.
Itisbettertotellsomeonetogetitfixed.
Hewassoscared.
It’ssaidthatMikemadeamistakeandthentriedtocoveritup.
It’ssaidthatMikemadeamistakeandthentriedtocoveritup.
题目8:
—Yourrequestforcompensationmademesurprised.Whathappened?
It’strue.
It’sbecauseofthequality.
Theremustbesomethingwrong.
It’sbecauseofthequality.
题目9:
题目10:
Thereexaminationresultsindicatethatonethirdofthegoodsarenot
standard.
upto
on
within
upto
题目11:
Itisbettertotellsomeonetogetit
.
fixed
fix
fixing
fixed
题目12:
阅读下面的短文,根据文章内容进行判断,正确为“T”,错误为“F”。
It’sclearthatsuccessandfailureareimportantandcommontopics.Everybusinesshasitsupsanddowns,andsodoeseveryperson.Inotherwords,sometimeswesucceedandsometimeswefail.Anothercommonwayofsayingthisis“Youwinsomeandyoulosesome.”Nobodywinsallthetime,noteveninthegreatsuccessstoriesthatwereadorhearabout.
Thinkofasuccessfulentrepreneur.Now,doyouthinkthatpersonachievedgreatsuccessonhisfirstattempt?
In99%ofcases,theanswerisno.Everysuccessfulbusinesspersonlearnedthroughfailure.Nowhavealookatyourfavoritebusinessnewssite.You’llseethatalmosteverystorycanbeputintoeitherthecategoryofsuccessorthatoffailure.Businesseseithergroworshrinkbuttheydon’tremainthesame.
1.Everypersonhashisorherupsanddowns.{T;
F}
2.Acommonsaying“Youwinsomeandyoulosesome”meansthatsometimeswesucceedandsometimeswefail.{T;
3.99%ofsuccessfulbusinessmenachievedgreatsuccessontheirfirsttry.{T;
4.Successfulbusinessmenlearnthroughfailure.{T;
5.Businesseseithershrinkorremainthesame.{T;
T;
F;
F
题目13:
题目14:
题目15:
题目16:
Inthiswayyouwillstay
inthesechangingtimes.
compete
competence
competitive
competitive
题目17:
Everybusinesshasitsupsanddowns,andso
everyperson.
do
is
does
does
题目18:
二、听力理解:
请听下面的对话,根据对话内容从A、B、C三个选项中选出一个最佳选项。
U5%20%20Task%203.mp3
1.WhydidDavidcallJohn?
{A;
B;
C}
A.Hewantedtomeetanoldfriend.
B.Hewantedtoaskforcompensation.
C.Hewantedtotalkaboutanewcontract.
2.What’swrongwiththegoodswhichDavidhasbought?
A.Theyarenotuptothestandard.
B.Theyarenotloadedontime.
C.Theyarenotproperlyloaded.
3.HowdidDavidprovethatthegoodshavequalityproblems?
A.Hehadthemreexamined.
B.Heusedthemaccordingtospecifications.
C.Helookedintothecontract.
4.WhatcanDaviddoifthegoodsdonotmeettherequirements?
A.Honorthecontract.
B.Cancelthecontract.
C.Loadthegoods.
5.HowdidJohnfacethiscomplaint?
A.Hedenied(否认)thisproblem.
B.Hedidn’twanttogiveareply.
C.Heagreedtolookintothisproblemseriously.
B;
C
题目19:
题目20:
题目21:
题目22:
Thequality,specificationsandpricesare
inourcontract.
clarified
clarity
clear
clarified
题目23:
yourcustomerswhattheyneedandmorethantheyexpectwillleadcustomerstoreturntoyou.
Giving
Given
Give
Giving
题目24:
SUCCESSANDFAILURE
Thinkofasuccessfulentrepreneur.Now,doyouthinkthatpersonachievedgreatsuccessontheirfirstattempt?
3.Ninetyninepercentofsuccessfulbusinessmenachievedgreatsuccessontheirfirsttry.{T;
题目25:
题目26:
题目27:
题目28:
题目29: