国开大学商务英语15答案之欧阳法创编Word格式.docx

国开大学商务英语15答案之欧阳法创编Word格式.docx

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—IbetthatMikewishedyouhadtoldhimthatearlier.

Weshouldalsofindwhatthecustomersthink.

Well,Mikeisn’tafool,hewon’tdothatagain.

Well,Mikeisn’tafool,hewon’tdothatagain.

题目3：

—Hello,David!

Ihaven’theardfromyouforalongtime.Howhaveyoubeenrecently?

Notbad,thankyou.

That’sok.

Longtimenosee.

Notbad,thankyou.

题目4：

Weareentitledtocancelitifyoufailto 

thecontract. 

honor

sign

drawup 

honor

题目5：

improveyourservice,youneedtomakemarketsurveyssoastoknowwhatyourcustomersarethinkinganddemanding.

Inorderthat

Soasto

Inorderto

Inorderto

题目6：

二、阅读理解：

阅读下面的对话，选择合适的内容将对话补充完整。

CLERK:

Hello,BigCityElectricity,howmayIhelpyoutoday?

PETERS:

_____ 

.

MayIhaveyouraccountnumber?

Certainly,it’s4392107.

Thankyou,isthisMr.Peters?

Yes,thisisMr.Peters.

Thankyou.WhatcanIhelpyouwith?

_____.

I’msorrytohearthat 

_____.

Thebillis300%higherthanlastmonth.

Terriblysorryforthat.LetmeaskyouafewquestionsandthenI’llseewhatIcando.

OK,Thankyouforyourhelp.

Ofcourse,thankyouforcallingthistoourattention.Now,howmuchdoyouusuallypayforyourelectricity?

Iusuallypayabout$50amonth.

Thankyou. 

_____

$200.Ican’tunderstandwhy.

Yes,Mr.Peters.Wasyourusagedifferentinanyway?

No,itwasanaveragemonth.

I’msorrytherecertainlyseemstobeamistake.

Well,I’mhappyyouagreewithme.

I’llcontactaservicerepresentative.Andwhat’syourphonenumber?

4085330875

.We’lldoourbesttochangethisasquicklyaspossible.

Thankyouforyourhelpinclearingthisup.

A.IthinkI’vebeenoverchargedforthepastmonth.

B.I’mterriblysorryaboutthemistake.

C.I’mcallingconcerningmyelectricitybill.

D.Andhowmuchdidwechargeonthisbill?

E.Whydoyouthinkwechargedyoutoomuch?

子问题1：

C;

子问题2：

A;

子问题3：

E;

子问题4：

D;

子问题5：

B

题目7：

—Hi,Lily,what’supwithMike?

IheardthebossyellingatMikeearliertoday. 

Itisbettertotellsomeonetogetitfixed.

Hewassoscared.

It’ssaidthatMikemadeamistakeandthentriedtocoveritup. 

It’ssaidthatMikemadeamistakeandthentriedtocoveritup. 

题目8：

—Yourrequestforcompensationmademesurprised.Whathappened?

It’strue.

It’sbecauseofthequality.

Theremustbesomethingwrong.

It’sbecauseofthequality.

题目9：

题目10：

Thereexaminationresultsindicatethatonethirdofthegoodsarenot 

standard.

upto

on

within 

upto

题目11：

Itisbettertotellsomeonetogetit 

.

fixed

fix

fixing

fixed

题目12：

阅读下面的短文，根据文章内容进行判断，正确为“T”，错误为“F”。

It’sclearthatsuccessandfailureareimportantandcommontopics.Everybusinesshasitsupsanddowns,andsodoeseveryperson.Inotherwords,sometimeswesucceedandsometimeswefail.Anothercommonwayofsayingthisis“Youwinsomeandyoulosesome.”Nobodywinsallthetime,noteveninthegreatsuccessstoriesthatwereadorhearabout.

Thinkofasuccessfulentrepreneur.Now,doyouthinkthatpersonachievedgreatsuccessonhisfirstattempt?

In99%ofcases,theanswerisno.Everysuccessfulbusinesspersonlearnedthroughfailure.Nowhavealookatyourfavoritebusinessnewssite.You’llseethatalmosteverystorycanbeputintoeitherthecategoryofsuccessorthatoffailure.Businesseseithergroworshrinkbuttheydon’tremainthesame.

1.Everypersonhashisorherupsanddowns.{T;

F}

2.Acommonsaying“Youwinsomeandyoulosesome”meansthatsometimeswesucceedandsometimeswefail.{T;

3.99%ofsuccessfulbusinessmenachievedgreatsuccessontheirfirsttry.{T;

4.Successfulbusinessmenlearnthroughfailure.{T;

5.Businesseseithershrinkorremainthesame.{T;

T;

F;

F

题目13：

题目14：

题目15：

题目16：

Inthiswayyouwillstay 

inthesechangingtimes. 

compete

competence

competitive

competitive

题目17：

Everybusinesshasitsupsanddowns,andso 

everyperson.

do

is

does

does

题目18：

二、听力理解：

请听下面的对话，根据对话内容从A、B、C三个选项中选出一个最佳选项。

U5%20%20Task%203.mp3

1.WhydidDavidcallJohn?

{A;

B;

C}

A.Hewantedtomeetanoldfriend.

B.Hewantedtoaskforcompensation.

C.Hewantedtotalkaboutanewcontract.

2.What’swrongwiththegoodswhichDavidhasbought?

A.Theyarenotuptothestandard.

B.Theyarenotloadedontime.

C.Theyarenotproperlyloaded.

3.HowdidDavidprovethatthegoodshavequalityproblems?

A.Hehadthemreexamined.

B.Heusedthemaccordingtospecifications.

C.Helookedintothecontract.

4.WhatcanDaviddoifthegoodsdonotmeettherequirements?

A.Honorthecontract.

B.Cancelthecontract.

C.Loadthegoods.

5.HowdidJohnfacethiscomplaint?

A.Hedenied（否认）thisproblem.

B.Hedidn’twanttogiveareply.

C.Heagreedtolookintothisproblemseriously.

B;

C

题目19：

题目20：

题目21：

题目22：

Thequality,specificationsandpricesare 

inourcontract.

clarified

clarity

clear

clarified

题目23：

yourcustomerswhattheyneedandmorethantheyexpectwillleadcustomerstoreturntoyou. 

Giving

Given

Give

Giving

题目24：

SUCCESSANDFAILURE

Thinkofasuccessfulentrepreneur.Now,doyouthinkthatpersonachievedgreatsuccessontheirfirstattempt?

3.Ninetyninepercentofsuccessfulbusinessmenachievedgreatsuccessontheirfirsttry.{T;

题目25：

题目26：

题目27：

题目28：

题目29：