洲际绩效考核.doc

洲际绩效考核.doc

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CompetencyGuide

HotelEmployees员工级

TeamFocused关注团队–developingthetalent,processandcapabilityforourcurrentandfutureneeds

为我们目前和未来的需求发展人才、制定程序和发挥能力。

Teamwork

团队合作

Demonstratesco-operationandtrustwithcolleagues,supervisors,teamsandacrossdepartments.Participatesasateamplayerandestablishesstrongworkingrelationshipstodeliverpositiveresults.

能与同事、上级、团队及其他部门精诚合作相互信任，且以团队一员的身份参与，建立良好工作关系以获得积极的结果。

DevelopingSelf

自我发展

Continuallyseekstoimproveperformancethroughindividualeffortsandwiththeassistanceofothers.Seeksfeedbackonperformanceandfocusesonareasofshortfall.Maximisesopportunitiesforself-development.

通过个人努力和他人的协助不断改进提高。

寻求反馈,关注自身不足.最大限度地为自我发展提供机会.

ActionOriented行动导向–ensuringthatvisionsandstrategiesaretranslatedintospecificdeliverablesinordertogetresults

确保将愿景和战略转化为可以传达的具体事物来获得结果

Adaptability

适应力

Isopentonewideasandiswillingtomakechangesinthejobandroutineasrequired.Isabletocopeunderpressureatbusytimesandrespondspositivelytochangesintheworkplace.

善于接受新观念以及工作上的变化.能够承受紧张时间的压力，对工作的变化做出积极响应

Reliability

可靠性

Ensuresthatworkqualitymeetsthestandardsrequiredandcompletestasksinatimelyandthoroughmannerwithminimumsupervision.Followsstandards,policiesandprocedures.Meetsrequiredattendanceandgroomingstandards.

保证工作质量达到所需标准，认真及时地完成工作。

遵循标准、政策、程序。

达到考勤及仪容仪表标准。

Passionate热情–creatinganenvironmentwherethereisarelentlesscommitmenttosuccess

营造一个全力以赴奔向成功的环境。

TakingResponsibility

承担责任

Strivesforconstantimprovementsandtakesresponsibilityfortheirownperformance.Takesadditionalresponsibilityandrespondswelltosituationsastheyoccurwithoutsupervision.

不断争取进步,为自己的行为负责.在没有监督的情况下,也能够视情况肩负起相应的责任.

Savvy知识技能–understandingthemarket,thebusinessandcustomersinordertocreatecompetitiveadvantage

理解市场、生意和客人以便创造竞争优势。

CustomerFocus

客人第一

Buildsandmaintainsrelationshipswithinternalandexternalcustomers.Understandsandanticipatescustomers’needs,takesactiontoaddresscustomerneedsandstrivestoexceedcustomerexpectations

与内部和外部客户建立并保持良好关系；理解并预知客户需求；采取行动满足客人需求并不断超越客人期望。

CulturalAwareness

文化意识

Understandsandtakesintoaccounttheglobalnatureofthebusiness.Workseffectivelywithcolleaguesfromdifferentviewpoints,culturesandcountries.与来自不同国家拥有不同文化和观点的员工高效地工作

UnderstandingMyJob

了解本职工作

Understandsthejobrequirementsandhastheskillsandknowledgerequiredtoperformthejobwell.

理解工作需求,有更好工作表现的技能和知识.

RangeStatements

TeamFocused关注团队

Teamwork团队合作

Strong强劲

ConsistentlyExceedsExpectations始终超出期望

FrequentlyExceedsExpectations经常超出期望

Competent胜任

MeetsExpectations达到期望

DevelopmentNeed有待提高

AlmostAttainsExpectations几乎达到期望

BelowExpectations未达期望

·Showscommitmenttoteamobjectivesbycollaboratingwiththeteam承诺通过团队合作为团队的目标做出贡献

·Workswithco-workerstoachievedepartment/teamresults能够与同事合作共同达到部门/团队目标

·Doesnotcontributeafairshareofefforttotheteam’swork

·对团队工作不能够全身心投入

·Acknowledgesthecontributionsofallteammembers,usingactivelisteningskills积极聆听技，能认可团队成员贡献

·Encouragesteammemberstoworktogether

·鼓励团队成员一起合作

·Preferstoworkalone;makeslittleattempttoinvolveothers

·选择独自工作，很少愿意他人参与

·Contributesafairshareofefforttoteam’swork;deliversoncommitmentstotheteaminatimelyandefficientmanner

·对团队工作及时、有效地做出贡献

·Respondsquicklyandfullytotherequestsofothers

·迅速回应和满足他人的要求

·Disregardstheopinionsofothersandmakesdecisionsindependently

·漠视他人的意见，独断专行

·Developseffectiveworkingrelationshipswithpeoplefromotherdepartments;involvesandacknowledgesthecontributionofotherdepartments与其他部门人员发展有效的工作关系；对其他部门的贡献认可并参与

·Readilysharesinformationwithteammembers

·愿意与团队成员分享信息

·Withholdsinformationthatcouldbenefitothers

·不能分享有利他人的信息

·Enjoystheparticipationandinvolvementofteammembers

·乐意于其他团队成员的参与

·Maintainspositiveworkingrelationshipswithalldepartments与所有部门保持积极的工作关系

·Alienatesselffromtheteam;failstoco-operatewithotherdepartments疏远团队，拒绝与其他部门合作

·Acknowledgestheskillsofotherteammembers

·认可团队成员的技能

·Respectsequipmentandsuppliesofothers

·尊重他人的设备和用具

·Failstoreturnorrespecttheresourcesofothers

·拒绝归还或不尊重他人资源

TeamFocused关注团队

DevelopingSelf自我发展

RangeStatements范围陈述

Strong强劲

ConsistentlyExceedsExpectations始终超出期望

FrequentlyExceedsExpectations经常超出期望

Competent胜任

MeetsExpectations达到期望

DevelopmentNeed有待提高

AlmostAttainsExpectations几乎达到期望

BelowExpectations未达期望

·Seeksfeedbacktoimproveperformanceonanintermittentbasis

·为提高工作表现不断地寻求反馈

·Looksforopportunitiestolearnnewskills

·寻求机遇学习新的技能

·Doesnotseethebenefitofdevelopingexistingskillsorlearningnewones

·不愿在现有技能基础上有所发展，学习新技能

·Listenstofeedbackandattemptstoincorporatechangesinbehaviour

·聆听反馈并尝试在行为上有所改变

·