外贸B2C客服邮件范本-英文.doc

外贸B2C客服邮件范本-英文.doc

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售前邮件模板

l自取pickup

Thanksforyouremail.

Wearesosorryforthatourcompanypolicydon'taccepttopickupbycustomer,pleasedon’tworry,wewilltestandpakeageyourorderwellandwellbeforewesendit.

Thankyouforyourunderstanding.

Ifyouhaveanyotherquestions,feelfreetocontactus.

BestRegards

l运费高highershippingcost

Thanksforyouremail.

Wemarkedtheshippingcosthigherbecausetheebayfeechargedbytheitempricebutnottheshippingcost.Thenwemarkedtheshippingcosthigher.Butourtotalprice（price+shippingcost）isthelowestpriceoneBay.Myfriendyoujustneedseethetotalprice（price+shippingcost）.

Ifyouhaveanyotherquestions,feelfreetocontactus.

BestRegards

l保修HowtoWarranty?

Thanksforyouremail.

Thisitemisthetop-quality.Soduring2yearswarrantytime,mostlyitwillnothaveanyproblem.Ifithastheproblem,wewillsendyouthereplacementtoreplaceit.Mostlyitwillberesolved.Finally,iftheproblemstillcannotberesolved,thenpleasesenditembacktousandthenwewillexchangeanewoneorrefundyouoncewereceiveit.

Ifyouhaveanyotherquestions,feelfreetocontactus.

BestRegards

Wehaveaprofessionaltechnicalsupportgroupforalltheitemselling.Ifyouneedanyassistanceonyouritemproblem,pleasedonothesitatetocontactus,ourtechnicalsupportwillbetheretoassistyou.Andifyouhavemorequestionsaboutthemotororthereisanythingwecandoforyou,pleasefeelfreetocontactus.Wearealwayshappytohearfromyou.Kindregards!

l退货政策Returnpolicy

ThankThanksforyouremail.

Wecanaccepttheitemreturnduring60days.

Andifitisthecustomerfaultleadtoreturn,thenwewillrefundthemoneydeducttheshippingcost

Ifitisourfaultleadtoreturn,thenwewillrefundyoufullmoneyincludingtheshippingcost.

Ifyouhaveanyotherquestions,feelfreetocontactus.

Kindregards

l电压/插头voltage/plug

Thanksforyouremail.

Theitemsuitsforyourcountrypowervoltageandyourcountryplug.

Ifyouhaveanyotherquestions,feelfreetocontactus.

Kindregards

l为什么拒绝offer

Thanksforyouremail.

wecan’tacceptyourofferbecauseOurtotalprice（price+shippingcost）alreadyisthelowestpriceoneBay.Itisnearlynoprofitsale.Hopethatyoucanunderstand.Wewillprovidethebestservicetoyouincludingthedeliveryserviceandwarrantyservice.

Ifyouhaveanyotherquestions,feelfreetocontactus.

Kindregards

l询价/报价

ü第一次询价

Thsforyouremailandyourinterestinouritem.

Wewillshiptheitemtoyouwithtrackingnumberwithin8honceyourpaymentcleared.Thetotalprice（shippingcost+price）for1pieceisXXXUSD/GBP.Itwilltakeabout3-5daystoyourhand.Afterwesendouttheitem,thenwewillsendyouthetrackingnumberwithin2days.

Ifyouhaveanyotherquestions,feelfreetocontactus.

Kindregards

ü还价

Thsforyouremailandyourinterestinouritem.

Ourtotalprice（price+shippingcost）alreadyisthelowestpriceoneBay.Itisnearlynoprofitsale.Hopethatyoucanunderstand.Wewillprovidethebestservicetoyouincludingthedeliveryserviceandwarrantyservice.

Ifyouhaveanyotherquestions,feelfreetocontactus.

Kindregards

ü买多个是否有折扣

Thsforyouremailandyourinterestinouritem.

Ourtotalprice（price+shippingcost）alreadyisthelowestpriceoneBay.Itisnearlynoprofitsale.NowwecangiveyouonlyXXUSD/GBPfurtherdiscount.Sothetotalprice（Price+Shippingcost）forXXpiecesisXXXUSDUSD/GBP.Wewillprovidethebestservicetoyouincludingthedeliveryserviceandwarrantyservice.

Ifyouhaveanyotherquestions,feelfreetocontactus.

Kindregards

l付款方式Paymentmethod

Thsforyouremail.

Weacceptthepaypal,creditcard,westernunion,andbankwiretransferpayment.

Fisrt,Paypalinformation:

Ourpaypalaccountislovehappyshopping@.alsowecansendyouthepaypalinvoiceandthenyoupayforit.

Second,Creditcard:

Youcanpayforthepaypalinvoicedirectlyusingyourcreditcard.

Third,Creditcardinformation:

Firstname:

Qili

Lastname:

Jiang

Country:

China

City:

Shanghai

Thelast,Bankwiretransferinformation:

BankName:

BankofChina

BankBranch:

BANKOFCHINA,SHANGHAI,MEILONGSUB-BRANCH

SWIFTCode:

BKCHCNBJ300

BankAccountNumber:

6013820800077046561

BankAccountHolderName:

JiaoRumei

BankAccountHolderAddress:

No.67,Lane1305,LongWuRoad,XuHuiDistrict,ShangHai,China

BankAccountHolderPhoneNumber:

15821782350

Ifyouhaveanyotherquestions,feelfreetocontactus.

Kindregards

lPaypal付款不成功

Sorryandsorryforanyproblem.

Nowyoucanresolvetheproblemfromthefollowingtwomethod.Youcanchooseonemethod.

l发货

ü发货方式和仓库/shippingmethodandwearhouse