处理ebay差评email回复文档格式.docx

处理ebay差评email回复文档格式.docx

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Dearcustomer,@#@SincerelysorrytoseeyouhaveleftanegativefeedbackonourEbaysystem.Asyouhavesaid"@#@Arrivedbent&@#@fellapartafteronewear"@#@,Icanunderstandyourfeeling.Butwouldyoupleasegiveusachancetoimproveourcustomerserviceanditemquality.Becauseourvaluedcustomersalwaysgiveusachancetorectifyaproblembeforeleavinganegativefeedback,andthenwewilltryourbesttohelpresolveitrightly.@#@Andifyouarenotsatisfiedwiththegoods,wecanarrangereplacementorfullpaymentrefundforyouwithoutreturntheitem.Isthatok?

@#@Pleaseadvise.Andifyouhaveanygoodideas,pleaseletmeknow.@#@Asaebayseller,thelastthingwewanttodoisletourcustomerdown.Sothepositivefeedbackisveryimportanttouswhowanttomakealivingonebay.Thenifyoumayreviseyourfeedbackforusornot?

@#@@#@Lookforwardyourgoodideaandgoodnews!

@#@@#@Bestregards@#@*****@#@Dearcustomer,@#@Thankyouforyourpurchaseofouritem,Inoticeyouleftaneutralfeedbacktotheitem.Didtheitemworknormally,ifnot,wecanarrangereplacementorrefundforyou.@#@Aboutthequality,wehavesellitalot,andmostofourcustomerlikeit.Butsameitemmaynotsatisfywithallofcustomers.Wecanfullyunderstandyourfelling.Ifitworksfine,doyouaccepthalfofpaymentrefundascompensation?

@#@Feedbackisimportanttosellertosurvivalonebay,Hopeyouwillhelpustorevisethefeedbacktobepositive,youcanstillwritethesamewordsifyoulike.Ifyoucanhelpus,pleasedoletusknow,thereisonlyonechancetoreviseit.@#@Yourreplywillbeappreciated.@#@Regards@#@*****@#@