酒店服务英语教案Word文件下载.docx

酒店服务英语教案Word文件下载.docx

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difficultpoints4.makeadialogueaboutroomreservation

SectionIIntroductionSectionIIConversationand

Practicing1.Pre-classWork:

2.introducethelessons1.Dividingthestudentsintogroupsoftwo

2.Offeringthesituations

3.actingoutandcomments

4.Assignment

Procedureand

methods

1.Introduction:

howtomakeareservation

Example:

Alongdistancecallreservation

Scene:

HenryBellowandMargaretBellow,anAmericancoupe,aregoingtospendtheirholidaysinChina.NowMr.BellowismakeareservationatHuaitianHotelthroughalongdistancecall.Preservationist-----Bellow

R:

ShanghaiHuatianHotel.ReservationDesk.CanIhelpyou?

B:

IamcallingformNewYork.I’dliketoreservearoominyourhotel.

whatkindofroomwouldyoulike,sir?

Wehavesinglerooms,doublerooms,suitesanddeluxesuitesinJapanese,British,Roman,Frenchandpresidentialstyles.

B:

ABritishsuite,please.

Wouldyoulikebreakfast?

No,thanks.

canyougivemeyourname,please,sir?

HenryBellow.

thankyou,MrBellow.Andyourarrivalanddeparturedates?

ththB:

fromMay26toMay29

thR:

verywell,Mr.Bellow.ABritishsuitewithoutbreakfastfromMay26

thtoMay29.AmIcorrect,MrBellow?

yes,thankyou.Onemorething,couldyoutellmehowtoguarantee

myreservation?

I’lljustneedyourcreditcardnumber,andI’lltakecareoftherest.B:

card.No.1724,4018,2273,1868.R:

thankyou,MrBellow.You’llbeexpectedtobeherethen.

That’sfine.Thankyou,madam.Good-bye.R:

GoodBye.

2.Functionstudy

Connectingtelephonecalls.

1）招呼语:

Goodmorning.ThisisHuatianHotel.

Roomnumber,please.

2）请对方等候

Justaminute,please.I’llputitthroughto…

Holdthelineplease.I’llconnectyouto…

3）听不清

I’msorry,Ican’thearyou,andcouldyouspeakabitlouder?

Couldyourepeatthat,please?

4）占线

I’msorry.Theextensionisbusyrightnow;

willyoutrythecalllater?

5）受话者不在

Sorry,Mr.Bellowisnotinrightnow.Wouldyoucallback?

6）打错了

I’mafraidyou’vegotthewrongnumber.

3.情景剧表演,role-play,

Situation:

Client:

yournameisBillBrown.You’dliketobookasingleroom

ndrdwithshowerforOctober2and3.

Hotelemployee:

Youanswerthephoneandacceptthebooking.Makeadialogaccordingtothissituation.

4.Usefulexpressions:

1）Findoutwhattheclientwants:

-whatkindofroomwouldyouliketohave?

-doyoupreferbathofshower?

-wouldyoulikebreakfast?

-howlongdoyouplantostay?

-couldyouletmeknowhowlongyouwillbestaying?

2）Acceptingabooking:

-Icanbookyouaroomforthefirstandthesecond.

-wecanconfirmaroomforMay30.

-it’sfineforMondaynight.

3）Refusingabooking:

-unfortunately,we’refullybookedforsinglerooms.ButIcan

bookyoubdouble.

-Ifthereisn’tanyroom,wecanputyouonawaitinglistorwecan

findyouaroominanotherhotel.

-sorry,wewon’tbeabletoguaranteeyouaroomforthefirstofMay.

4）Findingoutwhotheclientis:

-Canyougivemeyourname,please?

-MayIknowyourname?

-canyougivemeyouraddress,please?

-whatisyouraddress,please?

UnitTwoAttheReceptionDesk

1.registerfortheguests

Aims2.receivethewalk-inguest

difficultpoints4.makeadialogueabouttheregistration

2.introducethelessons1.Dividingthestudentsintogroupsoftwo3.givetheexample2.Offeringthesituations

howtoregistertheguest

Theregistration

AcarpullsupinfrontofHuatianHotelandadoormangoesforwardtomeettheguestsopeningthedoorofthecarforthem.Dm:

Goodevening,sirandmadam.Welcometoourhotel.

MrBellow（B）:

Thanks.Goodevening.

Dm:

I’mthebellman,MrBellow.Soyouhavegotaltogetherfourpiecesofbaggage

Yes.

TheReceptionDeskisstraightahead.Afteryou,please.Receptionist（R）:

Goodevening.WhatcanIdoforyou,sir?

IreservedaBritishsuitethreeweeksago.I’mHenryBellow.

Justamoment,please,MrBellow.I’llcheckt