HND人力与组织管理outcome1.docx

HND人力与组织管理outcome1.docx

《HND人力与组织管理outcome1.docx》由会员分享，可在线阅读，更多相关《HND人力与组织管理outcome1.docx（7页珍藏版）》请在冰豆网上搜索。

HND人力与组织管理outcome1

1.Analyzetherelationshipbetweenorganizationalgoals,objectivesandpoliciesandexplaintheircontributiontoeffectivemanagementintheShangri-laHotelcasestudy.

Organizationalgoalistheexpectedresultsofsubjectivevision,isformedinthemindofasubjectiveideology.

thegoalsincludefivepartsfollows

Customergoalsfocusingoncustomers’needs,benefits,services,etc.ForexamplepeoplewholiveintheShangri-laHotelareneedcomfortableroom,deliciousfoodandexcellentservice.

Productgoalsrelatedtotherangeofproductsincludingquality,quantityandservicesonoffer.ForexampleCraigisconvincedthatusingthefreshestmeat,vegetablesandfruitfromGordon’sfarmisessential.

Operationalgoalscoveringareasliketechnologyormachinesused,staffinglevels.Craigmustmakesurethatallcustomerswouldbeattendedtowithinfiveminutesofbeingseated.

Secondarygoalssubordinatetotheabovethreegoalsandrelatingtoenvironmentalissue.Attheendofeachweek,Craigalwaysprovidedfreedrinksfortheteamtocelebrate,andtheteamalwaysenjoyedtheseget-togethers.

Servicegoalsiseveryemployeeshouldbeagoodprofessionalqualityandprofessionalpersonalintegrity,intoeverydaytodealwithcustomersdoeverything,intothecustomer’sperceptionandrecognition.Thehotelwanttocustomersfeelpleasantinthehotel.

Organizationalobjectivesaremorespecificthangoalsandidentifythespecificpathtobetakeninordertoachievegoals.IthastobeSMART（specific,Measurable,Attainable,Realistic,Time-bound）

Specific:

objectivemustbedetailedanddefinite.

Measurable:

objectiveshouldbeassessbyconcretestandards,includingAttainable:

objectivesetbyorganizationcouldbeachievableand accessible.

Realistic:

objectiveshouldbebuiltupin obedientwithrealcapabilitiesandactualcondition.Time-bound:

objectivearesetontimeandshouldbeadaptedtotheconditionchange.

Incase,undercontrolofAilsa’smanagement,Shangri-lahotelbecamethefirsthotelinGlasgowtoachievetheprestigious5-starAAaward.

7

Organizationalpolicies:

theseprovideaframeworkofrulesorguidancewithinwhichmanagementandstaffcanmakedecisions.Intheshangri-laHotel,ThefistruleisthereputationoftheShangri-laHoteldependedonhighqualitycustomercare,anditwasimportantthatallstaffinthehotelweretrainedtothehigheststandards.ThesecondisCraigalsoinsistedthatonlySaskiaandheshouldhavetheauthoritytosignforthemeatandvegetabledeliveries.ThelastoneisthesalesvisitsthatAilsamademeantshewasoftenawayfromthehotel,soAntoniohadauthoritytochargeoftheHotelwhenshewasabsence.

Relationship:

Eachpolicywillcontributetotheachievementofobjectives,everyobjectivesaretopromotetherealizationofgoals.

2.Identifythemaindifferencebetweentheformalorganizationandinformalorganization.

Organizationisagroupofindividualsoperatingtogetherinasystematicwaytoachievesetofobjectives.

Formalorganizationsaresetuptoachievegoalsandspecificorganizational objectives.

Informalorganizationtheoristshavebeenawarethatwithintheformalstructureoftheorganizationtherewillalwaysbeaninformalgroup.

Formalorganizationhasplannedresponsibility,consistentfunctionsandstructureofauthorityandcommunication.Incase,thehotelisaformalorganization,becausethehotelhasprofessionalmanage.Andallstaffhavetheir responsibilityandtasks.

Informalorganizationhaslooselystructuredandfluctuatingwithitsindividualmembershipspontaneous.Incase,theHotelkitchenisaninformalorganization.Becausetheyareindependentindividual.theyhaven’tspecificsystemtocontrol theirthoughtandbehavior.Andthestructureofauthorityandcommunicationinthekitchenisnotrigorous.theyhaven’tspecificstructure.theyworktogetherandsurethework.

3.ExplainthecompositionoftheopenSystemTheoryandexplainhowitappliesintheShangri-laHotelcasestudy.

TheopenSystemTheoryisaconceptualframework,whichinvestigateorganizationanditsenvironmental relation.Opensystemhaveinternalandexternalenvironment.SWOTbelongstointernalenvironment,PESTbelongstoexternalenvironment.

SWOTanalysisisakindofenterpriseinternalanalysismethod.Itincludesstrengths,weakness,opportunityandthreat.

Strengthsareinternalfactoroforganization.Incase,Shangri-lahotelisa3-starMichelinhotel,itisfirst5-starAAinGlasgow.

Weaknessareinternalfactoroforganization.Incase,employeeshavecomplainaboutCraig.Opportunityisexternalfactoroforganization.Incase,Shangri-lacooperationwithGordon.

Gordonhasthefreshestmeat,vegetablesandfruit.

Threatisexternalfactoroforganization.Incase,recently,thethreemainlarge