英文投诉信表达及例文Word下载.docx

英文投诉信表达及例文Word下载.docx

《英文投诉信表达及例文Word下载.docx》由会员分享，可在线阅读，更多相关《英文投诉信表达及例文Word下载.docx（40页珍藏版）》请在冰豆网上搜索。

dissatisfactionwith不满于......

putupwith/bear/tolerate忍受

awful糟糕的

poorservice糟糕的服务

inconceivable不可思议的

outofone’sexpectation令某人大失所望

lookinto/gointo/investigate调查

incident/matter事件

sanitarysituation卫生条件

badmanners不礼貌

disturbance干扰

nuisance麻烦事

remedy补救

solve解决

recurrence再次发生

句型：

1）Iamwritingtoyoutocomplainabout...

2）Iamwritingtoexpressmydissatisfactionwith...

3）TherearesomeproblemswiththeflatthatIwishtobringtoattention.Foronething,thereis…Foranother,...

4）Icanhardlybear/tolerate/putupwithitanymore.

5）Ihopethattheauthoritiesconcernedwillconsidermysuggestionsandimprovethesituationasbestastheycan.

6）Isincerelyhopethatitwillreviewitsmanagementsystem,withtheviewtoproviding,betterservicetothepublic.

7）Wetrustthatyouwillnowconsiderthismatterseriouslyandmakeanefforttopreventtherecurrenceofthiskind.

8）Wewillappreciateyourwillingnesstomakeupfortheloss.

考研英语小作文模板：

投诉信

投诉信1

　　结构要点投诉信是对产品或服务表示不满的信件，一般分三个部分：

　　1.提出投诉容；

　　2.说明具体情况；

　　3.提出解决办法。

　　Supposeyouboughtawoolenscarf（围巾）bymailorderbutlaterfoundaholeinit.Writealetterofcomplainttodescribethatmatterandrequiresettlement.Donotsignyourownnameattheendofyourletter,using“LiMing”instead.

　　Towhomitmayconcern,

　　ThewoolenscarfIboughtbymailorderfromyourcompanyarrivedontimethedaybeforeyesterday.ButwhenIcheckedit,Ifoundaholeinthemiddle.IwasastonishedbecausetheholewasobviousandIdidnotthinkyoushouldneglectthisdeficiencywhenyoudeliveredit.Ihavedialedyourservicenumberforseveraltimesanditwasalwaysbusy.

　　Nowthisproblemkeepsworryingme.Canyouchangeanewoneformeassoonaspossible?

HowshallIsendthisscarfbacktoyou?

Thanksforyourconsideration.

　　Iamlookingforwardtoyourearlyreply.

　　Yoursfaithfully,

　　LiMing

　　投诉信2

　　语言注意点投诉信应重点表明投诉的原因，叙事应客观、准确、简洁。

最后提出的解决方法应切实可行。

在表达自己的不满时，语言要把握分寸，不失风度。

　　Writealettertocomplainaboutanunhappyexperienceinabout100wordstodescribethematterandaskforthemistaketobecorrected.Donotsignyourownnameattheendofyourletter,using“LiMing”instead.

　　DearSir,

　　Iamwritingtoyouaboutamostunhappyexperience.LastTuesdaymorning,wetookalongroutebusofyourcompanyfromDukoutoLijiang.ThebuswasscheduledtoarriveinLijiangat7o’clockintheevening,butitstoppedmidwayatfourp.m.formechanicalproblems.Thedriverandtheticketsellercouldneithersolvetheproblembythemselvesnorseekhelpfromothers.

　　Wherewestoppedwasnowherenearavillage.Upuntil8o’clock,anotherbusfinallycarriedustoashabbyruralmotel.Wehadtopayforouraccommodation.Theroomwastoosmallandthequiltwassodirty.Tooursurprise,whenwejustmanagedtosleepataround2a.m.,thedrivercametowakeusup—thebushadbeenfixed!

　　Isuggestthatyoulookintothismatterimmediatelyanddealwithitquicklyandproperly.

　　Lookingforwardtoyourreply.

　　Yours,

考研英语投诉信经典文举例及点评

2005年12月27日09:

26　　来源：

竞学网

文之一

［Directions］:

Supposethatyouorderedarefrigeratorbutlaterfoundaworryingproblem.Writealetterofcomplainttodescribethematterandrequiresettlement,Donotsignyourownnameattheendofyourletter,using“LiMing”instead.

DearSir,

Iamhappythattherefrigeratorweorderedlastweekhasarrivedontime.Butitisagreatpitythatwefindthereissomethingwrongwiththerefrigerationfacilities.

Afterweuseditforseveraldays.wefoundthatfoodstoredintherefrigeratingcompartmentturnedbadquickly.Whenwefinallydecidedtotakethetemperatureinit,weweresurprisedtofinditwasaround15℃,farfromthestandardtemperturerangefrom0℃to9℃.

Thisproblemhasaffectedournormallife.Wouldyoupleaseletmeknowwhetherornotyoucansendarepairmanassoonaspossible?

Ihopethatmyproblemwillgetyourkindconsideration.

Yoursfaithfully,

LiMing

［文章点评］

这封投诉信可以说写得非常好，结构很清晰，第一段首先肯定对方按时送货上门的做法，随后简述冰箱出了问题。

第二段说明具体问题，第三段提出要求。

文之二

DearSir:

WithreferencetoourorderNo.W98,the120computersetssuppliestotheaboveorderweredeliveredthedaybeforeyesterday,butweregretthat20setswerebadlydamaged.

Thepackagescontainingthecomputersetsappearedtobeingoodconditionandweacceptedandsignedforthemwithoutquestion.Weunpackedthecomputersetswithcareandcanonlyassumethatdamagemustbeduetocarelesshandlingatsomestagepriortopacking.

Weshallbegladifyouwillreplaceall20setsassoonaspossible.Meanwhile,wehaveputthedamagedcomputersetsasideincaseyouneedthemtosupportaclaimonyoursuppliersforcompensation