国际著名酒店娱乐部程序英文 6模板文档格式.docx

国际著名酒店娱乐部程序英文 6模板文档格式.docx

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ACTIVITIES

ORGANIZATIONOFMINI–TOURNAMENTS

KNOWINGHOWTOTEACH&

GIVEINSTRUCTIONTOSMALLAND

LARGEGROUPS

MANNINGTHEBEACHBURE

KNOWINGTHEVOUCHERANDCONTROLSYSTEMS

PREPARATIONOFEQUIPMENTFORACTIVITIES

PREPARATIONFORLOCALTHEMEACTIVITIES

KNOWLEDGEOFCHILDREN’SPROGRAMMES

PREPARATIONOFVIDEOSHOWEQUIPMENT

HOWTOTEACHCHILDREN

ISSUEANDRECLAIMOFTOWELSFROMTOWELBURE

CHILDREN’STALENTSHOW,EVENTANDPREPARATION

CLEANINGOFTHEPOOLANDPOOLAREA

CARRYINGOUTMISCELLANEOUSACTIVITIES

OPERATIONOFCHASEBOAT

TEACHINGASAILBOARDLESSON

TEACHINGAHOBIECATSAILINGLESSON

RUNNINGTHEHOBIESTAGGEREDREGATTA

TAKINGAWATERPOLOACTIVITY

SETTINGUPTHEVOLLEYBALLANDKNOWINGTHETHEMES

LAUNCHINGANDRECOVERINGSAILBOARDS,HOBBIES,ANDOTHERCRAFTS

DOINGTHEHOBIEJOYRIDEACTIVITY

TAKINGTHECHILDREN’SMEAL

ORGANIZINGTHECHILDREN’SSPORTSDAY

ORGANIZINGTHECHILDREN’SEARLYEVENINGGAMESACTIVITIES

CARRYINGOUTTHECHILDREN’STREASUREHUNT

CHILDREN’SMOVIE

CHILDREN’SSWIMMINGLESSONSANDGAMESACTIVITY

CARRYINGOUTTHECHILDREN’SQUIZ

CARRYINGOUTTHECHILDREN’SSCAVENGERHUNTANDCRABRACE

CHILDREN’SPAINTINGCOMPETITION

CHILDREN’SMORNINGJOG,WALK,SHELLHUNTOROTHER

MORNINGEVENT

TAKINGTHEMORNINGJOGORWALK

CARRYINGOUTTHEPRE–STRETCHANDPOOLCLASS

PREPARATIONOFICECARVINGANDFLAMBEDEMONSTRATION

CLEANINGOFALLBEACHANDPOOLCHAIRS

CLEANINGOFHOBIECATS,SAILBOARDSANDOTHERCRAFT,

INCLUDINGALLEQUIPMENT

CLEANINGANDRAKINGOFBEACH

GENERALCLEANLINESSOFACTIVITIESAREA

CARRYINGOUTTHESAILBOARDFREESTYLEDEMONSTRATION

GIVINGTHESAILBOARDTHEORYLECTURE

CARRYINGTHESAILBOARDCOMPETITION

RUNNINGTHESHERATON/REGENTREGATTA

EXCURSIONTOTHELOCALCARVINGVILLAGE

STANDARDSANDPROCEDURES

DEPARTMENT:

JOBCATEGORY:

ACTIVITIESASST.ACTIVITIESDIRECTOR

HEAD:

G.M.APPROVAL:

DATE:

TASK:

HOTELORIENTATION

STANDARD:

======================================================================

PROCEDURE:

DEPARTMENTORIENTATION

ALLACTIVITIESSTAFFWILLKNOWTHEFUNCTIONSANDROLEOFTHEDEPARTMENT,THERULES,ANDREGULATIONSWHICHGOVERNIT,ANDTHEIROWNROLEWITHINIT.

1.Introductionontheroleandgoalsofthedepartmentandthestandardsofservicewewillaimtomeet.

2.Explanationofthetrainingscheduleforeachemployee,andwhatthetraininginvolves,plustheimportanceofit–schedulegivenoutforbothweeks.

3.Showingofdepartmentalandlineofcommand.Thiswillbedoneusingalinechart.Reasonsforitandtheimportanceofitwillbestressed.

4.Explainingofthefunctionsofthedepartment,i.e.theproductofit,theoutletsandequipment,thefunctionsofvariousjobcategories.Jobdescriptionswillbegivenoutandexplainedthoroughly.

5.Howthedepartmentrelatestootherdepartments–particularlyFoodandBeverage,FrontDesk,Sales.

6.ThepersonnelfunctionsoftheactivitiesDepartment:

-

a）Whohiresemployees.

b）Whoorientsemployees.

c）Whoconductsongoingtraining.

d）Complaintproceduresandstyleofmanagement.

e）Whenandbywhommeetingsareheldwithinthedepartment.

f）Disciplinaryaction/probationaryperiod.

PROCEDURES:

（CONTINUED）

1.Rulesandregulationsofthedepartment.Handoutgivenandtheimportanceofabidingthemwillbestressed.Appearancestandards.

2.Allstaffwillbegivenatourofthepropertywithparticularnotbeingtakenof–Ballroom,MaloloLounge,portsO’sCallPoolarea,Makearea,Gardens,Beachbure,Tenniscourts,Tour/activitiesdesk,Beach.

3.RelationshipwithFishFijiLimitedandotherconcessions.

MANAGEMENTSKILLS

THEASSISTANTMUSTBEABLETOMANAGETHESTAFFINANEFFECTIVEMANNER.

ThelearningofmanagementskillswillbehandledbythepersonnelDepartment,andacoursewillberuneitherbeforethehotelopeningdate,orafterit,inmoreofanon–goingformat.

Detailswillbesupplied.

SUPERVISIONOFON–GOINGSTAFFTRAINING

THEASSISTANTWILLASSISTTHEACTIVITIESDIRECTOR