Chapter 11Foundations of Control.docx

Chapter 11Foundations of Control.docx

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Chapter11FoundationsofControl

Chapter11–FoundationsofControl

True/False

WHATISCONTROL?

2.Managersshouldbeinvolvedinthecontrolfunctionevenifthingsaregoingasplanned.

True（moderate）

3.Thethreedifferentapproachestodesigningcontrolsystemsarecultural,domestic,andinternational.

False（moderate）

4.Pricecompetitionisonemechanismforutilizingmarketcontrol.

True（moderate）

5.Marketcontrolusesexternalmarketmechanismstoestablishstandardsusedinthecontrolsystem.

True（moderate）

6.Bureaucraticcontrolemphasizesgovernmentalregulation.

False（moderate）

7.Clancontrolemphasizesorganizationalauthority.

False（moderate）

WHYISCONTROLIMPORTANT?

8.Inreality,managementisanongoingprocess,andcontrollingactivitiesprovidethecriticallinkbacktoplanning.

True（moderate）

9.Standardsarecreatedduringtheorganizingprocess.

False（easy）

THECONTROLPROCESS

10.Thecontrolprocessisathree-stepprocessthatincludesunfreezingthesystem,changingthesystem,andrefreezingthesystem.

False（moderate）

11.Thefirststepinthecontrolprocessiscomparingactualperformanceagainstastandard.

False（moderate）

12.Personalobservationisonemethodformeasuringactualperformance.

True（easy）

13.Whatwemeasureismorecriticaltothecontrolprocessthanhowwemeasure.

True（moderate）

14.Therangeofvariationistheacceptableparametersofvariancebetweenactualperformanceandtheideal.

False（moderate）

15.Deviationsthatexceedtherangeofvariationneedthemanager'sattention.

True（easy）

16.Doingnothingisnotanacceptablemanagerialactioninthecontrolprocess.

False（moderate）

17.Revisingunrealisticallyhighstandardsisonemethodofmanagerialactioninthecontrolprocess.

True（moderate）

18.Basiccorrectiveactioniscorrectinganactivityatonceinordertogetperformancebackontrack.

False（easy）

19.Thecontrolprocessisessentiallyacontinuousflowbetweenmeasuring,comparing,andmanagerialaction.

True（moderate）

TYPESOFCONTROL

20.Themostdesirabletypeofcontrolisconcurrentcontrol.

False（moderate）

21.Feedforwardcontrolpreventsanticipatedproblems.

True（moderate）

22.Concurrentcontroltakesplaceafteranactivityhasbeencompleted.

False（easy）

23.Thekeytofeedbackcontrolistakingmanagerialactionbeforeaproblemoccurs.

False（moderate）

24.Thebestformofconcurrentcontrolisdirectsupervision.

True（easy）

25.Themostpopulartypeofcontrolreliesonfeedback.

True（easy）

26.Financialstatementsareanexampleofconcurrentcontrols.

False（moderate）

THINKINGCRITICALLYABOUTETHICS

27.Accordingtotheboxedfeature,“ThinkingCriticallyAboutEthics,”EricMckenziedevisedaworkplacepolicyforhispoliticalconsultingcompanyinwhichemployeesonlyhadtotelltheirsupervisorabouttheiractionsiftheytookhomemorethan$3ofofficesuppliesinaweek.

True（moderate）

28.Technologicallyadvancedcountries,suchastheU.S.,Japan,andCanada,tendtousedirectcontroldevices.

False（moderate）

MANAGINGINANE-BUSINESSWORLD

29.Accordingtotheboxedfeature,“ManaginginanE-businessWorld,”duplicationofeffortismentionedasamajortypeofcontrollingissuethatmanagersine-businesseshavetodealwith.

False（moderate）

30.Itisestimatedthat17percentofFortune1000companiesusemonitoringsoftwareofsometype.

True（moderate）

MultipleChoice

AMANAGER’SDILEMMA

31.Accordingtothecompanyprofilein“AManager’sDilemma,”whatistheproblemfacingMustafa’sCompany?

a.Howtomotivateemployees.

b.Howtoreducetheftinthestores.

c.Howtoreducetheftonthecompany’swebsite.（moderate）

d.Howtohiremorequalifiedemployees.

e.Howtoevaluatethecompetition.

WHATISCONTROL?

32.Whatmanagersshouldbeinvolvedinthecontrolprocess?

a.uppermanagement

b.middlemanagers

c.systemsmanagers

d.first-linemanagers

e.allmanagers（moderate）

33.Whichofthefollowingtermsisassociatedwiththedefinitionofcontrol?

a.monitoring（moderate）

b.motivation

c.communication

d.hightech

e.personality

34.Inthecontrolprocess,towhatfactorisactualperformancecomparedinordertoproperlyassessthesituation?

a.lastyear'sperformance

b.competitors'outcomes

c.desiredstandards（moderate）

d.lastmonth'sefforts

e.managementopinion

35.Theultimatecriteriontodeterminethecontrolsystemeffectivenessishowwellitfacilitates______________.

a.managementdesires.

b.organizationalgoals.（moderate）

c.employeesatisfaction.

d.increasedmarketshare.

e.loweringproductiondefects.

36.Woulddifferentorganizations,suchasIBM,Chevrolet,andPizzaHut,havedifferentcontrolsystems?

a.Allorganizationsutilizeatraditionalcontrolsystemdesign.

b.Allorganizationsmusthavetheirownuniquecontrolsystem.

c.Allorganizationsprobablywouldnothavethesamecontrolsystem.（difficult）

d.Organizationsfunctionwithoneoffivedifferentcontrolsystems,accordingtoWilliamOuchi.

e.Organizationsinsimilarindustriesallusethesametypeofcontrolsystem.

37.Accordingtothetext,whichofthefollowingisNOTmentionedasoneofthethreedifferentapproachestodesigningcontrolsystems?

a.market

b.domestic（easy）

c.bureaucratic

d.clan

38.______________controlisanapproachthatemphasizestheuseofexternalmechanisms,suchaspricecompetitionandmarketsharetoestablishstandards.

a.Market（moderate）

b.Traditional

c.Bureaucratic

d.Strategic

e.Clan

39.Whattypeofcontrolsystemistypicallyusedwhenafirm'sservicesorproductsareclearlyspecificanddistinct?

a.bureaucratic

b.strategic

c.market（moderate）

d.clan

e.traditional

40.Inthe______________controlsystem,companydivisionsareturnedintocorporateprofitcentersforevaluation.

a.market（moderate）

b.clan

c.traditional

d.bureaucratic

e.strategic

41.WhichofOuchi'scontrolsystemsisusedinanorganizationbyemphasizingorganizationalauthority?

a.clan

b.strategic

c.market

d.bureaucratic（easy）

e.traditional

42.Whattypeoforganizationalcontrolsystemreliesonregulations,procedures,andpolicies?

a.strategic

b.bureaucratic（easy）

c.traditional

d.market

e.clan

43.Standardizationofactivities,well-definedjobdescriptions,andbudgetswouldbesourcesdependedonbywhattypeoforganizationalcontrolsystem?

a.bureaucratic（moderate）

b.strategic

c.clan

d.traditional

e.market

44.Accordingtoyourtext,whichofthefollowingorganizationsprovidesagoodexampleofabureaucraticcontrolsystem?

a.McDonald's

b.PizzaHut

c.BritishPetroleumAmoco（easy）

d.HewlettPackard

e.FordMotorCompany

45.Whattypeoforganizationalcontrolsystemisregulatedbynorms?

a.clan（moderate）

b.traditional

c.market

d.strategic

e.bureaucratic

46.Youwouldlikelyfindan"employeeofthemonth"bonusplanunderwhattypeoforganizationalcontrolsystem?

a.market

b.traditional

c.clan（difficult）

d.strategic

e.bureaucratic

47.Whichoftheorganizationalcontrolsystemsisheavilydependentontheindividual,group,andtheuseofteams?

a.strategic

b.clan（moderate）

c.bureaucratic

d.traditional

e.market

WHYISCONTROLIMPORTANT?

48.Ofthefollowing,whichisNOTareasonwhycontrolsystemsareimportant?

a.creationoforganizationalstructure

b.facilitationandachievementofgoals

c.employeescanbedirected

d.goalscanbeguaranteed（moderate）

e.employeescanbemotivated

49.Controlsprovideacriticallinkbacktowhatorganizationalfunction?

a.employeeselection

b.planning（difficult）

c.organizationalculture

d.manufacturingdesign

e.directing

THECONTROLPROCESS

50.Inthecontrolprocess,whichstepfollows"measuringactualperformance"?

a.establishingstandards

b.obtainingemployeeinputtoperformancegaps

c.comparingactualperformanceagainstastandard（moderate）

d.loggingactualperformance

e.checkingperformancemeasurementforreliability

51.Whatisthefinalstepinthecontrolprocess?

a.adjustingmeasurementstandards

b.rewarding/punishingemployeeperformance

c.benchmarkingstandardswithacompetitor

d.takingmanagerialaction（moderate）

e.reengineeringtheprocess

52.Standardsarecreatedduringthe______________process.

a.controlling

b.leading

c.organizing

d.measuring

e.planning（moderate）

53.Accordingtothetext,whichofthefollowingisthefirststepincontrol?

a.measuringactualperformance（moderate）

b.changingthestandard

c.takingmanagerialaction

d.comparingactualagainstthestandard

54.Ofthefollowing,whichisNOTacommonsourceofinformationusedbymanagerstomeasureperformance?

a.personalobservation

b.oralreports

c.standardizedtests（moderate）

d.statisticalreports

e.writtenreports

55.Togetfirsthand,intimateknowledgeofactualworkactivities,managersmightuse______________.

a.personalobservation（easy）

b.statisticalreports

c.oralreports

d.writtenreports

56.Whatsourceofinformationusedtomeasureperformanceprovidesinformationthatisnotfilteredthroughothers?

a.statisticalreports

b.personalobservation（moderate）

c.standardizedtests

d.writtenreports

e.oralreports

57.______________isacontroltechniqueinwhichthemanagerisoutintheworkarea,interactingdirectlywithemployeesandexchanginginformation.

a.Managementbywalkingaround（moderate）

b.Managementbyobjectives

c.Leadershipbyexample

d.Feedforwardcontrol

e.Feedbackcontrol

58.Facialexpression,toneofvoice,