商务英语口语情景对话100篇.docx
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商务英语口语情景对话100篇
商务英语口语情景对话100篇（前30篇）（总35页）
商务情景对话（共30篇）
Tableofcontents目录1Faxes传真2TelephoneCalls电话3MakingTelephoneAppointments电话预约4Memos备忘录5BusinessCorrespondence商业信函6PlacinganOrder下订单OfficeTalk办公室谈话7CoWorkers同事8Bosses老板9Brainstorming集体讨论10Commuting乘公交车上下班11TheWorkingLunch工作午餐BusinessTrip商务旅行12InternationalBusinessTravel国际商务旅行13DressingforBusiness商务着装14HotelSituations旅馆情景15NegotiatingtheSubway乘地铁ClientReception接待客户16ReceivingClients接待客户17EntertainingClients招待客户18AccommodatingForeignClients接待国外客户19FactoryTours参观工厂BusinessCommunizations商务交流20PersonalIntroductions个人介绍21SmallTalks聊天22DefivefingBadNews传达坏消息23PoliteQuestions礼貌提问24Farewells道别Negotiation谈判25ClarifyingtheStakes说明利害关系26MakingConcessions做出让步27DiscussingtheBottomLine讨论底线28AcceptingandConfirming接受和确认29HardBargainersVSSoftBargainers强硬的对手和温和的对手CompanyOrganization公司结构30CEO执行总裁
1Faxes传真
Dialogueone
M:
CanyouhavethebriefsfromtheAndersonfirmslawyeronmydeskbytomorrowmorning.Therearequiteafewverytimesensitivematterswiththiscase.I'mafraidIcan'twaitanylonger.
F:
GettingthoseAndersonsbriefshasbeenharderthanyoucanimagine.Ihavetotrytocontacttheirlawyermanytimes,buteverytimeIcallhissecretarysayshe’sinameetingoroutoftheofficeorawayonbusiness.Iambeginningtothinkheistryingtoavoidme.
M:
That'shighlypossible.Heknowsifwemissourfilingdeadline,wedon’tstandachancetocompeteagainstthemforthebid.Trytogetaholdofhimagain.Givehimacallandseeifhecanfaxthemfirstthing.
F:
WhatifIcan'tspeaktohimdirectly
M:
Askhissecretarytofaxthem.Itsthesamething.HavethemfaxedoverwithacopyalsofaxedtoMartin’soffice.
F:
HowdoIfindMartin’sfaxnumberIsheinyourrollerdesk
M:
No,butyoucanalsocalltheirofficeandaskthesecretarytogiveyoutheirfaxnumber.I’llemailyoutheirofficenumberlatertoday.
F:
Ok,I'llgetonitfirstthing.
M:
Besureyoudo,IneedthosebriefsASAP
Dialoguetwo
M:
Didyouputthismorning'sfaxesonmydesk?
I'mwaitingforsomeurgentfaxesfromheadquaters,I'mprettysuretheycameinlastnight.
F:
Evethingcameintheofficefaxmachinelastnightisallonyourdesk,butInoticedthatsomeoffaxescamethroughprettyblurred,maybeyoutakealookatthem,ifthecopyisunreadble,I'llcallthenandaskthemtorefax.
M:
Yeah,you'regoingtohavetocallthemandgetthemtobeingrefax,thesecopiesaresodark,Ican'tmakeoutmeaningofthewords.
F:
Whataboutthatone?
M:
ThisoneThisoneissolightandIcanneitherreadit,howcanIbeing
F:
YouknowIthinkthefaxmachineisoutoftoner,Icanchangethetonercondition,thatshouldsolvetheproblem.
M:
Yes,butthiswouldhavetorefaxitwell,andlookthere'sabout3pagesmissing,itlookslikethefaxmachineeight-halfmyimportantfaxes,andonesaremadethrowedaresoblurredortoolightandunreadable.
F:
Iguessthefaxmachineisoutofpapertoo,don'tworry,I'llhavesomeonelookatitthisafternoon,andthemeantime,I'llhaveyourdocumentsrefaxedtoourotherfaxmachine.
2TelephoneCalls电话
Dialogue1
A:
Hello,thankyouforcallingBradfordandSons.ThisisTracyspeaking,HowmayIhelpyou?
B:
wouldliketospeaktoyourdirectorofhumanresources,,Please.
A:
Justa'llchecktoseeifsheisatherItellherwhoiscalling?
B:
ThisisBillBurtonfromMilfordInsurance,I'mcallingtoregardstoourmeetingnextTuesday.
A:
Thankyou,youpleaseholdforamoment?
I'llchecktoseeifsheisavailable.
B:
Noproblem.
A:
I'msorry,isawayfromherhasalreadyleftforyouliketoleaveamessageforher?
B:
Yes,pleasehaveherreturnmycallwhenshereturnstothe'sbestifshecangetintouchwithmebefore3pmtoday;shecanreachmeatmyofficenumber,635-8799.
A:
I'msorry,Ididn'tquitecatchthat,couldyoupleaserepeatthenumber?
B:
Noproblem,myofficenumberis635-8799,Tellhertoaskforextension31.
A:
I'msorry,,justtoconfirm,yournameisspelledB-U-R-T-O-N,isthatcorrect?
B:
Yes,andIrepresentMilfordInsurance.
A:
Iwilmakesurereceivesyourmessageandreturnsyourcallbefore3pmthisafernoon.
B:
Thankyouverymuch.
Dialogue2
A:
Hello,PasadenaInn,thisisSandy,howmayidirectyourcall?
B:
I'dliketospeaktosomeoneaboutreservations.
A:
Icanhelpyouwithdatewouldyouliketomakeareservationfor?
B:
We'llbearrivingMay12th,butIwouldliketomakereservationsforpenthouse.
A:
Oh,I'msorrysir,IonlyhandlebookingsforourstandardpersonyouneedtospeakwithisTonyParker,hemakesallthearrangementsforourexecutive,he'snothererightItakeyournameandnumberandhavehimgetbacktoyou?
B:
Whendoyouexpecthimbackin?
A:
He'llbeoutallafternoon,hemightnotbeabletoreturnyourcalluntiltomorrow,Willthatbealright?
B:
nameisSamcancontactmeat660-843-3235.
A:
Couldyoupleasespellyourlastnameforme?
B:
'sD-A-R-C-Y.
A:
Darcy,andyourphonenumberis660-843-3233?
B:
That's3235.
A:
Sorry!
'llhaveTonycallyoufirstthingtomorrowmorning.
3.MakingTelephoneAppointments电话预约
Dialogueone
M:
Hello,HereBertonspeaking,whatcanIdoforyou?
F:
Hello,MrBerton,thisisJennyJenkinsofbradfordandsonsreturningyourcall,I’msorryyoumissedmewhenyoucalledmyofficethismorning,mysacretarysaidyoucalledconcerningourmeetingnextTuesday?
M:
YesMsJenkins,thankyouforreturningmycall,I’mgladtofinallygetholdofyou. F:
IwanttoletyouknowIwouldnotbeabletomakeameetingnextTuesday,Iwouldbeanothertownthatday,isthereanypossibilitywecanmovethemeetingtoMonday?
M:
I’mafraidIcompletelybookedonMonday,whatitwouldbePossibletopostponeuntilyoureturn?
F:
Oh,dear,IwascarryingontakingcareofourmeetingbeforeIleave,butIsupposeIcanshutoffsomethings,yes,wecanarrangesomething,IwillbackThursdaymorning,whataboutThursdayafternoon,wouldthatworkforyou?
M:
Thatshouldbefine,shallwesayabouttwoo’clock
F:
Perfect,Ilookforwardtoseeingyouattwoo’clocknextThursdayafternoon,ifyouneedtochangethetime,plsfeelfreetocallmeonmyselfphone.
M:
ThanksBurdon,I’llseeyouonThursday.
Dialoguetwo F:
Hello
M:
Hello,isDorasavailable?
F:
ThisisDoras,whoiscallingplease?
M:
Hi,Doras,thisisMikecallingfromparker’sdentistry,I’mcallingtoconfirmyourappointmentfortomorrowmorningatareawithdoctorparker.
F:
Oh,Ialmostforgot,thankyouforcallingtoremindme,actually,IdoneedtochangethetimeofmyappointmentIhaveascheduleconflict,andIcan’tmakeitthatearly.
M:
IfIputyouinthatlatersport,wouldthatworkout?
F:
Itwouldhavetobeafterlunch,doyouhaveanythingavailableabout2o’clock?
M:
Sorry,theonlyopeningwehaveafterlunchis1:
15,butImightbeabletoworkuntilat4:
00,wouldthatbeabettertime
F:
That’sallright。
Ithinkweshouldmakeitat1:
15,canyouputmedownforthattimealot?
M:
Noproblem,Ihaveyourappointmentchangedtotomorrowmorningtotomorrowafternoonat1:
15
F:
Wonderful,thanksverymuch。
4Memos备忘录
Dialogue1 A:
Ihavebeenwaitinghereintheconferenceroomfortenminutesalready,whattimeisthemeetingstartwhereisanyoneanyway
B:
Didn'tyouhearaboutthat,ourmeetingwaspostponeduntilFriday.
A:
WhatthemeetingwaspostponedNoonetoldmeanythingaboutit.
B:
Didyougetthememo?
A:
Whatmemo
Theyhavn'tanymemothiswholeweek,IcheckmyinboxeveryIhavn'tseenanything.
B:
Thememowentout3daysago.Itshouldhavemadetoyourinbox,butmaybelostinallcollectorsonyourdesk.
A:
YouknowhowthingsgetpilotaboutmydeskwhenI'mbusy.IknowsometimesIdomanypleasethings,butIalwaysreadallthememosgoarround,theygodirectlytomyinbox.Areyousureweresendtowholeoffice?
B:
Itshouldhavegotarroundtoeverybody,theyalsopostacopyofthememointhebreakroom.Don'tyoueverlookatmeassagespostonthebulletinboard
A:
I'musuallytoobusytotakeabunchofcofeebreakbythewatercooler,Anyway,I'msurethememonevergettomyinbox,I'llhavetotalkoursecretaryaboutit.
B.That'sright,Youwillneverknowwhatyourmissingoutofitifyoudon'treadthememos.
Dialogue2 A:
Ms.Dorsen,Ineedtotakeadictationforme.
B:
Yes,sir;
A:
Theyshouldgooutintraofficememorandumtoallemployeebythisafternoon,areyouready?
B:
Yes,sir,Goahead.
A:
Attentionallstaff:
effectiveimmediately,allofficecommunicationarerestrictedtoemailcorrespondanceasofficialmemos,theuseofinstancemessageporgrambyemployeeduringworkhourarestrictlyprohibited.
B:
Sir,Doesthisapplytointraofficecommunicationonlyorrelatealsorestrictexternalcommunications?
A:
Itshouldapplytoallcommunications.Notonlyinthisofficebetweenemployees,butalsoanyoutsidecommunciations.
B:
Butsir,manyemployeesuseinstancemessagingtocommuncatewithclients.
A:
Thiswerejusthavetochangethecommunicationmethods,Idon'twantanyoneuseinstancemessaginginthisoffice,itwastetoomuchtime.Now,please,continuethememos.Wherewerewe?
B:
Thisapplytointernalandexternalcommunications.
A:
Yes,anyemployeewhopersistusinginstancemessaging,willfirstrecieveawarning,andplacedonprohibition,andthesecondsense,theemploymentwillbetermination.Anyquestionregardingthisnewpolicy
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